Customer Ratings & Reviews
- Model:
- R6400-100NAS
- |
- SKU:
- 9054017
Customer reviews
Rating 4.6 out of 5 stars with 13629 reviews
(13,629 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC1750 Dual-Band Wi-Fi 5 Router's ease of use, range, and performance, frequently citing its straightforward setup and strong signal. Many appreciate the router's reliable coverage and its suitability for streaming. While some find the router's size a bit large, the majority of negative feedback focuses on minor issues such as occasional lag and bright lights.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Doen't work
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work properly, I had to retun it, constantly dropped my WiFi signal.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Bobc,
We're sorry to hear that you had problems with your R6400 and have already returned it. When experiencing connectivity issues with a NETGEAR Router, we recommend checking out this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Internet now runs slower and sometimes not at all
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy this product!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight trash. Loses wifi connection every few days. No firmware update. Do not buy this product!
No, I would not recommend this to a friendRated 1 out of 5 stars
WORST ROUTER EVER
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept cutting out and restarting, some devices couldn’t connect with it. Terrible customer service. Waste of money.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Daisy78,
This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
It doesnt work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doest reconfigure cable channels. This is not a nest which is what is needed to reconfigure your cable newtwork system. Its a useless router.
No, I would not recommend this to a friendRated 1 out of 5 stars
Netgear AC1750
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service is sporadic! Cuts in and out constantly. Frequently needs to be rebooted. Would not recommend!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Router,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Fails to connect to internet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite repeated efforts and research I have never been able to get this router to connect to the internet
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t even get it to work, the factory password ON THE ROUTER WAS WRONG!!! So I couldn’t even set it up...
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Daimo,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst router. Had to return it back as it kept disconnecting the devices. Had to reboot it multiple times
No, I would not recommend this to a friendRated 1 out of 5 stars
started Glitching within months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible router. save up and get a mesh Wi-Fi 6 system. Strongly recommend eero pro.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good for gigabit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to gigabit internet the other day, this thing won't go over 200 mbps. Garbage and waste of money.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Moon,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Phone app does not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this. It would not recognize my modem even with the help of a technician. The phone app is just awful.
No, I would not recommend this to a friendRated 1 out of 5 stars
Meh. Try a better router than this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if mine was defective but it needed reset every day for the wifi to work so I returned it
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Danb6435,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you
Rated 1 out of 5 stars
Had to return it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was an internal hardware problem with this unit. I had to return it. The return was easy and I made sure it was noted as faulty.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After not being able to set this up I called NetGear support and after their trouble shooting failed they recommended I return and buy a different router.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the 5G does not appear all the time even after update.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Sujith,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Router. Works.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to download app to install. I manually figured it out. Would be nice to have instructions to do it the old fashioned way.
I would recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible router cuts out needs to be restarted everyday stopped using it after a week.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Bigmike7685,
If you are having problems with your R6400, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
buy something else
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hot garbage. lan speed was really bad and wifi was worse.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi itsforandres,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Bad Support
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t do what it says it does. I would never buy a net gear product as their support sucks.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Unsupportive,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
