Customer Ratings & Reviews
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Customer ratings & reviews
Up And Running In Less Than Ten Minutes!Posted
I wanted a security system for my home but was a little intimidated by having to run wires inside and outside my house. So I was thinking that a wireless system may be the way to go. I was concerned that the quality would not be good enough for my needs. The Arlo wireless system from Netgear takes all those worries away! When I first received my unit the first thing that I noticed was the Arlo logo…a bird that has the wireless logo as its wings – very clever! I unpacked the unit and had a base station, power cord, Ethernet cable, 4 magnetic wall mounts, mounting screws and anchors, and cameras with batteries. The quick start is nicely illustrated and will get you up and running very quickly. The first thing you need is the Arlo app…you can search for it in your respective app store on scan the QR code in the guide. You then have to hard wire the base station to your router. You plug in the power adapter and turn on the power button. The base station is very light at 11.5 oz. At waiting a minute or two, the power and Internet LED will turn green and now you are almost ready to start playing with your new cameras. You launch the Arlo app (or you can use your computer) and select New System Setup. You put in an email and password to setup your Arlo account. You now put in 4 CR123 batteries into each camera. You bring each camera within 1-3 feet of the base station to complete the sync process. You press the Sync button on the base station and wait for the Camera LED to blink green and then press the Sync button on the camera. A blue LED on the will blink rapidly and then go out – a green Camera LED on the base station will let you know the camera is now ready. Launching the app will bring up the views of the camera with a play triangle in the middle of each screen. Pressing the button will activate the video feed on the camera. You can connect up to 5 cameras for free (nice as some companies charge you for this service) with 1 GB of cloud storage. You can only login in from one device at a time. I was amazed at how easy the setup was to get the cameras running! At the bottom of the app you will see four selections: Cameras, Library, Mode and Settings. Cameras is where you can see your video feeds – you can activate one or all of the cameras. Library is when you will see a calendar with the dates of your recordings. Mode is where you can set up a schedule for when you want the cameras to record motion. Mine had a default setting of 8:00 AM – 4:59 PM Monday-Friday to record motion and all other times had motion turned off. It is very easy to change any of the settings by just dragging the time sliders. Settings is where you can change the settings of your system. You can adjust the sensitivity of the camera and the length (from 10 seconds to 120 seconds) of the recording once motion has been detected. You can also change the names of your cameras and the base station. You can also adjust the orders of the cameras as they appear in your feed. Once motion is detected, your iPhone will get an alert telling you. I recently got an Apple watch and now the alert also appears on my wrist! How cool is that! The video quality of the cameras are simply stunning! HD quality at 720p is amazingly sharp – I guess I didn’t expect such quality in a wireless camera. I tested both indoors and out and got good results in both. I would recommend you downloading the manual from the Netgear website. It gives you much more information on all aspects of the camera – for example – “For best results, the path of expected motion should cross Arlo’s field‐of‐view and not head directly into or away from the camera. For example, if you want to detect motion near a couch, place the camera to the side of the couch, rather than above it or opposite it.” It has a great diagram that shows that the detection zone for motion is 20 feet at maximum and 5 feet at minimum. There a motion detection test feature that that will flash the camera’s LED amber when motion is detected. You can also adjust the motion sensitivity of the camera. This is something that helped me. I had a camera pointed at my driveway, but it keep alerting me for motion whenever I car passed on the street in front of the driveway. I adjusted the sensitivity so that it would only detect motion in the driveway and not the street. The directions also walk you through how to set up a schedule to have the camera record motions at a certain time – for example Monday-Friday from 9-5 when you may be at work. I didn’t want it recording on the weekends during the day when I was on my tractor mowing the yard! It is very easy to click record everything on motion if you want to supercede the schedule. Night vision works very well for short distances. I have one camera directed on my front door and at night I can easily see what’s going on. However, the camera I have on my driveway, because it covers a larger area, is pretty much useless at night. The directions say the best height for the camera is above seven feet – the driveway one is about 15 feet up and covers a large area. I have two suggestions for Netgear for this product. I appreciate that the system comes with four magnetic mounts. This will allow you to mount them in different locations and move the cameras as needed. However, since they only attach to the back of the camera and the mount is not completely round it limits the angles you can get with the cameras. You can only attach the camera to the mount at the back of the camera (quite firmly I might add). It would be nice (and probably an engineering nightmare) to make it so that they could be attached at the top and bottom as well. Also, instead of including the four half-round mounts – maybe include one of their adjustable mounts (VMA1000) or a table/ceiling/wall mount (VMA1100). As of June 2015, the shipping times on these from Amazon are 1-3 months! My only other concern about these cameras is the battery life. They only record when they detect motion so battery life won’t be wasted. I’m hoping that I can get up to 6 months on a set of batteries. I’ll update in about six months and let you know how I did! I realize that in the colder months the battery life will not be as good. The basic Arlo account gives you seven days of secure cloud DVD storage (up to 1 GB) and support for up to 5 cameras. You can upgrade if this basic service does not meet your needs. These cameras are also weatherproof. They have already survived a couple of good thunderstorms will no ill effect. I hope they will do equally well in a western New York winter. This is an amazing home video security system! I am so glad that I found a wireless system that meets my needs, has a ton of features and has a great app and website. I mean it when I say that the setup and features on this system is amazing! Product sample.
I would recommend this to a friend
Nanny/Pet Cam at best, zero value as Security CamPosted
Initially this seems like a great product, none of my issues are with physical build quality of the product. I purchased the 4 camera system and took it home and installed it that evening, setup is fairly simple and straightforward, the interface on the mobile app and web client are both good in my opinion. The issues began to present themselves when I started reviewing footage the next day to see how the system performs. I had 3 cameras mounted on the front of my house, 2 approximately 10-12 feet above the ground, mounted outside of a window, aimed at my driveway and the sidewalk in front of my townhouse, and one 8-10 feet, above the front door. Problem #1-Motion detection is terrible, I made sure the cameras were aimed properly when setting them up, utilizing the mobile app to look at the camera view as i adjusted them, making sure I was covering the desired field of view, etc. When reviewing footage intermittently over the next day and a half, I found that the motion detection was rather spontaneous, sometimes the cameras would turn on for someone walking a certain path, other times a car could go by and they wouldn't turn on. I had an extra camera that I placed in my living room just out of curiosity and found the same thing, sometimes it would turn on when I walked in the front door and up the steps, sometimes it would not. Sometimes it would capture my dog walking around, other times, no. I ended up with an abundance of 10 second video clips of people or cars leaving the frame, which leads to problem #2... Latency. When the motion detection does work, it seems that there is an excessive amount of time between the camera detecting the motion and starting recording, again, the majority of clips captured were things leaving the camera view, so you have 1-2 seconds of someone walking away and 8-9 seconds of nothing but empty frame. Problem #3-Record Time/Battery life. So out of the box, the cameras are set up to record in 10 second intervals. Honestly with a security camera, if I'm going to rely on motion capture, I'd like to have at least a 30 second clip from when motion is detected. Now this is possible, at a price. You can set the record time up to 2 minutes. The factory 4-6 month stated battery life is a 4 minutes per day of those 10 second clips, 4 minutes=240 seconds/10= 24 events per day on average for 4-6 month battery life, or 4 minutes per day x 120-180 days= between 480-720 minutes of recording. So if we wanted 30 seconds and still averaged that 24 events per day we'd end up with 12 minutes per day which would translate to 40-60 days of battery life. These cameras take 4 CR123 batteries each. So $20-25 every 6 weeks for batteries is going to add up, call it $150 per year. So cost is going up...and here comes problem #4... Cost- So in addition to the battery cost, the 4 camera system comes with 4 silly magnetic mounts, OK if you're using this indoors, maybe they'd be alright, they hold the camera sturdy and there's nothing wrong with them per se, they just don't make sense for outdoor use as someone could throw something at the camera and knock it off then steal your camera. The system does however come with one single adjustable outdoor mount, this one attaches to the camera via a screw post and is rather nice. So here's why this is included in the cost section, the nice mounts cost $20/each (maybe $15 online somewhere), seems to me that they include one in hopes that you'll prefer it to the magnetic half sphere mounts and go spend $60 more. Also included in cost is the subscription based web-DVR setup. 7 days worth of DVR/Archive is included but if you want more, it'll cost you. So lets look at the real cost of this system over 6 months, I paid $510.69 with tax for the 4 camera system, plus $75 ($150/year) for 60 day DVR, plus $60 for 3 more of the secure mounts, plus estimated $100 for batteries over that timeframe...$750 so far for 6 months. And after the initial investment, if you want more than the 7 day DVR, I'd estimate its going to cost most people at least $250 per year to have this system. Final thoughts, for $599.99+ tax, I went out 2 days later and bought a 4 camera wireless (powered cameras, wireless signal to DVR) system with a 1TB hard drive and free web based viewing and reviewing. I really wanted to like the Arlo system, I think its built well and super easy to install and user friendly. It just doesn't work well or financially make sense for me.
No, I would not recommend this to a friend
Pretty, but poor software + critical hardware flawPosted
Honestly I hate to be frank, but really these cameras should have never been released, they have a critical design flaw and some lack-luster software support. I will elaborate, however here are my minor complaints. 1) the 2nd day my app said my base station was offline, it however had green light to cameras and internet. While i had the app open i power cycled the base unit and low and behold it all came back to life. Having a cloud only unit that does not properly reconnect to the cloud on problems is unacceptable. I have my entire network battery backed up including the Arlo base unit, power wasn't an issue. Needless to say this does not instill confidence in me as a reliable product when I need it. 2) The software while looking pretty is practically functionally useless. 10 seconds to 120 seconds recording option? Really why not record X seconds after motion stops. If you leave it at 10 seconds (factory setting) it's just garbage since the clips are not consecutive. IE lag, 10 seconds record (of UPS truck driving in), another maybe 10 second gap (where important stuff happens like UPS guy throws package down that you missed), 10 seconds recording (of UPS driving away). So as a user your forced to select 120 always making the other settings useless. Related note on Android you can't even scrub the video playback, you see a play button that you can toggle between playing and pausing but you can never go back in time. The only way to do it is to force refresh the chrome page. If you're going to use built in web pages to play the video make sure the actual player web pages work. I have a Google Nexus 5 so it's not like this is a custom setup. 3) Last and by far the most critical. Motion detected to camera recording lag. Wow this is bad, and I mean REAL bad. This product should have never gotten made if this is indeed a physical design problem. I have the camera over looking a large area, so lets say a person walking is like 20 feet away, they are able to walk anywhere from 1/2 the frame to 3/4 of the frame before it kicks into video mode. So basically you're forced to put the cameras so far back to give adequate boot up time for camera recording that the video quality is useless. People have reported online anywhere from 5 to 20 seconds of lag, mine was definitely over 5. The solution posted on your forums is to use 2 cameras to over lap an area and daisy chain the detection of one to start the next one. At $150 a camera that is NOT acceptable. You've gone and said, look that base station, really is a 2, maybe 3 camera max, at 300 a camera. WOW, and hopefully you have enough space to not care about the initial 5 to 20 seconds of video. Sorry to sound harsh but I'm just amazed that this product is on the shelf at major stores and costs this much for these major holes. As soon as another company makes a weatherproof battery powered wireless camera you're going to have some serious problems.
No, I would not recommend this to a friend
Easy Setup, Avg functionality, Poor monitoringPosted
Here are my thoughts on the device. 5 Stars for Setup - can't get any easier than this. 5 Stars for complete wireless setup - absolutely no wires 3 Stars for wireless distance good reception, works well up to 50-60 feet, after that connection drops quickly so does video quality. 3 Stars for video quality, I would not call high-definition 1 Stars for field of view - states 130, but real world view is 90 two cameras barely cover 180 - see pictures 1 Stars for dependable recording - you must have a good internet connection that is up all the time - ONLY records to the internet, nothing local, if Internet is down, so is your monitoring. 0 Stars for other use - these cameras will only work if you have an arlo account, internet access, and the cameras connect to the base. 0 Stars for motion recording - motion recording only sets off when action crosses FOV, delay from motion to start of record, usaully equals activity has already moved out of FOV, or just get few of activity. 0 Stars for more than 5 cameras - you can only record to the cloud, more than 5 cameras you have to pay subscription. 0 Stars for monitoring - cannot actively monitor without running the batteries down very quickly. NO 4 camera constant monitoring, unless you want to spend $25 on batteries every 2 days. 0 Stars for simutaneous monitoring and recording - if you or someone else is viewing the camera feed live, it will not record any motion detection, the viewer would need to select record. 1 Stars for logging and viewing - takes about 2 minutes to get to live video feed. Far to slow to catch something in realtime 0 Stars for stated battery life - based on using the lowest video setting and very limited motion detection (5 mins per day)- no one ever would buy a HD camera only to reduce it the lowest settings. 4 Stars for Indoor Battery life, these perform well in a constant temprature. 0 Stars for Outdoor Battery perfomance indication, well below freezing tempratures, batteries will quickly report low or out. Must climb ladder, and re-seat batteries, to reset low battery warning. 2 Stars for Outdoor Battery life, iinstalled in Mar where temps -0 Batteries have lastest 1 month in a camera effected by pet traffic. 2nd camera seems to be holding up ok, 2 months. I have tried multiple WiFi Cameras, these work comparitively well, much easier to setup and use. After trying many WiFi cameras was going just bit the bullet and get a lorex, swan, or q-see system, then saw the Arlo. Wish I just went with my original choice of a wired system. This system is perfect for the NON-serious security monitoring. Not meant to replace a video recording system.
No, I would not recommend this to a friend
Arlo is the beginning of something great.Posted
Went to look at home security cameras since I live in a shady part of the city. There are lots to choose from. D-Link, Dropcam, Belkin even has their own. Then I saw the Netgear Arlo. Netgear has made great networking products in the past, mostly with their network routers which I use at home. Initially, I couldn't justify the $500.00 price tag, and just wanted the two camera system. The cameras themselves are $160 each (March 3rd, 2015), so realistically I saved $140.00 by purchasing the four camera system. Now let's get into details. Pros: - Very easy to set up. Plug in the base that looks almost like a Netgear router itself, plug it into your router, turn it on. Put the batteries in the camera, and press "sync". Your done! - Interface. I set Up a camera by my garage looking out into the street and one looking by my front door. From the website or app, I can rename the cameras, give priorities, adjust the motion sensing up or down, choose the recorded lenth of video. What's nice is that when you receive a message either through text or email, and start watching the camera, it will record as long as you watch. You can set it to record anything from 10 secOnds to 2 minutes, or manually record as long as you like. Of course, there are more options for Premire and Elite members, but I choose to stick to the basic free membership. I am allowed 1GB of online storage, and a continuous seven day storage, so on the eighth day, if any video was recorded on the first day, it will be deleted from the cloud. I'm fine with this, because I can pick and choose what videos to save to my computers before the cloud erases them after seven days. I just wish Netgear would come out with a software update to allow all motion from video recording, of say like a 3:30 minute timeframe, instead of manually having to Record for 3:30 minutes, or being able to catch the motion on a whim at work and watching to record activity until it's over. I can check video feeds on my smartphone from work. Android or Apple, no word on Windows. - Size. I do want to note, that these cameras are about the size of a soap bar. Pretty small for what they offer. - Picture quality. 720p looks very good for being completely wireless. - Instalation. Screw in a screw, drop the magnetized connector, connect camera. - Weather. It's snowing and below 20 degrees right now, both cameras outside are having no issues with the cold. Now the Cons: - Batteries. These cameras take four CR123 or CR123A (same thing) a piece. Finding them is hard, and when you do, buying them is expensive. I recommend finding some rechargeable CR123 batteries. The battery life is rated at 4 to 6 months. I have heard reports of less than that. I have heard reports of only a few days battery of constant video survelence. From my experience, I have probably watched over 3 hours of video, and recorded over 30 minutes of video from my street view camera, and it's still showing a full battery. So far, I think the battery life is good. - Mounts. It's nice that Netgear includes six magnetized indoor wall mounts with anchors. What is upsetting is that they only supply you with one outdoor mount. The outdoor mount has longer screws, uses three instead of one screw, and has a proprietary tripod mount for securing the camera. I used this one for installing the one on my garage looking out over the street. If you want more of theses mounts, Netgear will be selling them for $20 on April 1st. So for now, the Arlo camera on my garage looking towards my house is only held on by the magnetic mount. I'm scared that if strong wind were to swing by, it could send my Arlo camera flying. - Audio. No audio going to or from the cameras, but I'm ok with that. - Subscription based. The free subscription works fine for me. There are two different paid subscriptions at $10 and $15 each. Both offer more cloud storage and a longer back catalogue of video recordings. I don't need these because I'll just save a video if I need to. Scheduling would be nice, as it allows you to schedule video at certain parts of the day instead of just motion off or notion on, but I can't justify $10 for that feature. Overall, buy these of you want an easy use security camera with great picture quality and wireless everything. Don't buy these if you want 24/7 survelence, hate the idea of cloud storage, or don't want to be on a ladder changing out the batteries every few months.
I would recommend this to a friend
All that I hoped for!Posted
After doing quite a bit of research on the Arlo system, between articles and non-bias reviews, I figured I'd go for it, because why not? You can return it if you hate it anyway... My husband, who is NOT tech-computer handy was a bit leery of helping me set this system up. He just told me a few minutes ago that he was surprised and very happy that it went so well and wasn't difficult at all. About the battery life - I've only had it set up for a day, however these cameras are activated by motion. If you have the camera pointing somewhere where there will be motion ALL DAY LONG then you will defiantly drain the batteries. You can also set motion sensitivity, so for instance, if you have plants moving in the breeze, you can change the sensitivity to essentially filter that out so it doesn't record when the plant is moving. So, if you are using it like we are, to detect and record motion when there isn't usually motion, then you'll be fine battery wise according to the many other reviews on other websites. Also, the other reviewer that said the batteries are $10 each, clearly doesn't know how to do a google search for products. You can get these batteries for about $1 each when you buy in bulk - each camera takes 4 batteries, so yeah, it will be $4 to replace them every 4-6 months, but that's not bad considering you didn't have to hire someone to drill holes in your house and run wires and all that. Cloud storage - the fact that this system doesn't require the use of a DVR or computer is cool. At first, I thought that it was weird and I would want more control over my own storage space, but it's actually really nice to not have to deal with another device. The system does require you to hook up it's wifi hub, but it's sleek and small and just plug it into your existing system and go. I will add though, that my existing routers are in the basement though, and when I hooked this up initially in the basement, by the time I got the cameras outside and to the back of my property, the signal wasn't strong enough. When I brought the hub onto the ground floor it worked absolutely fine. The pipes and other metals in the basement aren't too kind to wifi. Overall my household thinks this is great, my non computer savvy husband finds the app easy to use and so do my kids. I am very glad I made the purchase!
I would recommend this to a friend
Pros/Cons of Arlo SecurityPosted
I purchased 10 Arlo cameras in total and they have fortified my home with an acceptable cost effective solution to video wireless security. I plan to max out my cloud subscription and technological threshold to 15 cameras. You get free cloud based recording service for up to 5 cameras but if you go over that you will need a 15 camera max Elite subscription for $149+tax ($162) per year. Still far less than a monitoring company might charge you. Since 5 cameras are free I thought I would get smart and just set up more email accounts to circumvent the charge but...Arlo figured this out and made it impossible due to location and personal information required to set up a base, and you would need mutiple wifi routers with unique SSIDs and ip addresses. Too much hassle. Arlo you won. Pros: No wires at the camera point. Arlo mounts by various metallic hub and fixed-post methods. The cameras are held on by an internal strong magnet. You mount the included 2" metallic dome or hub and "stick on" the camera to this hub by magnetic force. The screws and anchors come with the dome. You can buy extra domes, post mounts and table top pedestals so you can easily move the cameras around from location to location because a tug on the camera releases it. It's a magnet. You should buy external skins made of neoprene if you are mounting outdoors or want to change the camera's only color - pearl white. There is a rainbow of skin colors available through 3rd parties. The base units look like a router and come in the same white which I find pleasing. The required base units max out at 5 cameras per base and I have 3 of them. Boxed sets come with a base and warning! The cameras are held in the packaging by a very tight hiddenplastic screw under the camera which you could damage if you tried to pry the camera from the packaging. Base units require to be wired to your primary Internet router by the supplied network Ethernet cable. If you need longer cable to reach your router you will have to buy seperately. The base units are powered by wall wart plug. I had to buy a wide power strip to handle 3 of these side by side. The cameras must be near the base to initially prepare them wirelessly but don't get too close! After 10 cameras I found 4 ft away is optimal. Too close didn't work. After you establish the camera to base link you can go as far as your signal will permit. The phone app that controls the entire system and guides you through setting up the base and cameras, one by one is a free app or you can log in by web browser. It was brilliantly done and is easy to use. Be advised: You cannot first-time configure your base system remotely, that is, register the router once it's installed from somewhere else. I flew 600 miles away only to learn this. I thought I could register and configure the base remotety but you must be on the same wifi connect point. The app must be wirelessly connected to the base for setup. After an intuitive setup session my cameras were online, my bases connected, and I could remotely watch my cameras, review recorded motion detection, turn various modes on and off, adjust sensivity, length of recordings up to the max of 2 minutes, from anywhere! The cameras deliver crisp HD in color during the day and black and white in low light using Infrared night vision, which is amazing working in about the same area a small LED flashlight would illuminate or under bright moonlight you get very distant vision. Shooting in HD burns more power as does adjusting the motion sensitivity. There are 3 settings for resolution, battery saver (low resolution), balanced (I use this average setting and I'm happy with the results but at this level you can't read a license plate in your driveway. 5" lettering begins to blur at about 10 feet during the day, and there's 720 Hi definition which they warn effects battery life. Arlo has an acceptable depth of field and angle of view to cover almost all situations. Cons: Arlo's motion sensitivity to objects approaching straight towards the camera is poor. The more angled an object moves as in diagonal to the camera, the faster it detects it. Overall the camera are slow to wake up and start filming an event. Arlo is a late riser. And a heavy sleeper. It handles brightly backlit subjects poorly. Often showing the person as a shadow if the light is bright behind them. Example coming through a front door with the light of day behind them into a darker room you won't see face. I have 10 cameras and the most I can live stream on demand is 2 cameras before the app starts to freeze up. To circumvent this I view a camera live then place the camera on pause then watch another camera live and so on. I have a 60 Mbps connection speed and use an iPhone to watch and control Arlo with cell data or wifi and have no trouble. It takes 4 uncommon sized lithium batteries (CR123 3 volt) to power a camera. These are not your basic C-D-A-AA or AAA size and a 12 pack (3 refills-per camera) will run you about $18, or so. 15 cameras refilled with new batteries every month that's about $270 a year wiith my current usage. Arlo advises do NOT use rechargeable batteries. This is the primary design flaw that dropped my score to 4 stars. If Arlo were to sell Arlo branded rechargeables that met their standards and quality control I would say this is a 5 star product. My two cameras with the most detected motion and have night vision turned on have lost 1/3rd of their power after 3 weeks. The cameras have no use to a thief as they are useless after the are taken out of range of the base signal and would identify their new base location if reconnected elsewhere. Each base and camera have a serial number. I took photos of this info and stored it. However this won't stop some kid from doing it to be stupid and stealing your cam anyway and it will set you back $160 per camera. This is why multi cameras are important, and placement out of easy reach is best. The bandwidth issue. Don't expect to view or record 10 cameras simultaneously / casino style with the average setup.
I would recommend this to a friend
Very Good Security SolutionPosted
I've been researching different security solutions from a traditional alarm service to camera / video products like the Arlo so I was excited about the opportunity to look at one first hand. The three camera solution was shipped to me and the retail packaging is smartly designed so that the cameras are very well protected during transit. They each are locked into their own pedestal area and physically mounted to the box with a screw that attach to the bottom of each camera. Setup of the Arlo is a simple process. - Base unit (the wireless device that communicates with the camera) is wired into an existing router. - App is downloaded onto either your iOS or Android based device (iOS for me) - Create an account - Insert 4 batteries (included in the package) into each camera - Pair each camera by hitting a sync button on the base station and the camera itself. Cameras are placed or mounted in locations of your choosing. My base station is centrally located in my house so I have full wireless strength to all of my cameras as none of them are probably any more than 40 feet maximum away from the base statioh with a claimed maximum range is around 300 ft. There are two ways to mount the camera. The first is are magnetic mounts which stick to the back of the camera. Netgear includes screws and a drywall anchors for all of them and the spherical shape of the mount allows the camera to be positioned in almost any direction away from the surface. The second is a traditional camera mount (think the same kind of screw type as a tripod). These are not included in the package but for my purposes the magnetic mounts were sufficient for my home. The cameras have a surprisingly wide angle, field of view is 110 degrees (think GoPro style videos). The app will be needed to help finalize setup as there is a positioning mode that will allow the user to make adjustments to the position of the camera to see what is being captured as well as a motion detection mode where a LED lights up for when motion is detected in the FOV of the camera. One aspect of the software that is not very intuitive is after the sensitivity of the motion detection is set, there is a very small check that has to be hit at the edge of the slider before the settings are finalized and that tripped me up a couple times. The motion detection itself even at 100% can be more sensitive as there seems to be a lag before videos start recording. The rest of the software itself is pretty slick. There can be both app and email level notifications when motion is detected. Interface is slick as videos are stored in the cloud for seven days (for free!) and can be viewed remotely. Timers / rules can be set on when the system is armed so it can be on only during work hours as an example or all the time depending on what is needed. For a longer archive of videos, there is a paid service available via the app. This is a great feature compared to other security systems where a DVR / storage has to be managed locally as well whereas this is all transparent to the user with the Arlo Current battery life has been very good so far. I've had the system for about a month and the batteries still look like they are full. Wireless is a huge plus but there is also a cost for the batteries. CR123's are not as common as the usual standard sizes so budget $4-$6 per camera every 4-6 months which is the stated battery life of the camera. It doesn't look like there are good rechargeable options like Eneloops available in this size. Overall I'm quite pleased with the Arlo system and think it's a good value. Compared to a home monitoring service, there are no recurring charges except for the batteries and for most people, the free seven day video archive is probably good enough. Costs for competitors like Dropcam add up quickly - the same three camera setup with the seven day video access will be $20 monthly so it makes the Arlo pretty much a no brainer. I received this product free of charge from Netgear First Look Review Program for my honest opinions and experience with this product
I would recommend this to a friend
Arlo 3 camera pack is my security solution!!!Posted
I have been wanting to install security system for a very long time now and when I got the opportunity to try Arlo wire free 3 camera set I got very excited. The biggest put off for me was always how am I going to get power and data cables to opposite corners of my house. Setup of Arlo cameras is very easy. Everything is wireless. Don't need any cables. Pop-in four batteries (that are included) into each camera, find a decent spot for magnetic mount, one tiny screw and the camera is ready to go. Plug-in the base unit into router, download a free Arlo app, create new account by adding the base station 1st and then add one camera at a time to your system by by pressing a sync button on the base and then on camera. Arlo cameras pack lots of features: - Of coarse the most important feature to me is that its wire free for ease of installation. - HD quality sharp 720p video recording and live view. - It's weatherproof and can be used inside as well as outside. - It has free 7 day cloud recording with options to upgrade. - It has night vision and records even in full darkness. - Free Arlo app with smart alerts that can be pushed and emailed also - Wide angle lens that has 110deg field of view - Upgradable up to 5 cameras on one base station Although Arlo system met my expectations I wish it would be a little bit faster detecting motion and beginning to record. Sometimes if someone walks too fast the camera catches only the the final seconds before the person is out of sight. I use the cameras mostly to be able to check on my house while away in real time. It did detect much better when I changed motion detection to 100% and video quality to best quality. Although now I'm worried of battery life issue but it is still better then drilling holes thru the siding of the house and trying to wire power to the cameras. So far batteries perform great. Cameras took hundreds of videos while I was setting them up and moving them around and batteries are staying at almost full charge. Sometimes there are lots of videos if neighbors kids are playing outside that is why I love the Armed/Disarmed modes since on a basic account it only records 1Gb of videos maximum and then you are required to delete them yourself before any more videos can be recorded. I've set up a schedule for cameras and now don't have to worry about running out of space. Throughout my test base station has stayed connected to Internet and cameras worked flawlessly. They have pretty strong antennas to be able to send signal to the opposite side of the house from where the base station is situated. I know how very difficult it is to part yourself from so much money but if security cameras are needed Arlo camera set is a very easy system to install and operate. I would definitely recommend this product to my friends and family. I received this product free of charge from Netgear First Look Review Program for my unbiased usability and performance review.
I would recommend this to a friend
Was good at the startPosted
I never really leave any reviews, but since i purchased this product and it has had such great reviews i figured i would share my personal findings. I bought this Arlo system in August 2015 and it started out great. Easy install and great picture. I even caught a theft happening in my yard. The easy of access was very easy and never had a problem with it. Now that it has been a few months of use I am not to impressed with it. I have had one camera replaced due to a defect and now I have two other cameras messing up on me. The app now lags and sometimes won't even load up even with my system reloaded several times and each camera reloaded still I am having issues. I have looked up and found I am not the only one having the same issues that I have with these cameras. The app has changed and has been updated several times to where sometimes the cameras would freak out and say there was motion 100 times over in a second or not record motion at all. I have two cameras currently showing in a pink hue, but work fine at night with the infrared lighting. This is the exact same thing the other camera did that I had to have replaced under warranty. For the warranty part after paying $500 for a unit if you select the lower online storage you have to pay for shipping to have the camera replaced, but first you have to send the defective price to the manufacturer and when they receive it they will then determine if it is bad then ship you a replacement. So if you like the ease of installation and don't mind replacing your batteries every two months then I say go for it. (Batteries avg. $7 apiece cameras take four each) I have asked for a refund due to all the problems but since I guess I went cheap on the online application it is not part of my warranty. So I will get my other two cameras replaced and a few more months down the road have to replace more and when there isn't any warranty left I guess just deal with it.
No, I would not recommend this to a friend
No wires to mess with!!Posted
This is a great product. I chose this product after my home was burglarized because the design of my home makes it very difficult to install wired-cameras and connect them to a base without extensive effort and additional costs. My first impression of the system was that it was of high quality, because the design was aesthetically attractive and the fit and finish of parts were very fine, except for the rubberized material where the cameras connect to the magnetic base. It started to peal and rub off after very little use, but the damage will be hidden behind the cameras once they are attached to the base. The difficult part of installing the cameras was locating and positioning them in a spot that would make full use of the cameras' wide viewing area to cover every point of entry into the home. It would have been nice if Netgear had given buyers better guidance on where best to position the cameras. Another complaint that I have is the use of special batteries for the cameras instead of your normal A/AA batteries that can be found in almost every retail store. However, Netgear does say that the batteries should be able to power the cameras under normal conditions for about 6 whole months. I've had the cameras on for about 6 weeks now, and they still indicate a full charge. Other than Netgears' choice of batteries and the positioning of cameras, which I continue to change periodically due to blind spots and the triggering of motion sensors by swaying plants and insects, the entire system was very easy to setup and connect to the wireless network. All I had to do was plug the base into my router with the internet cable provided and wait for a LED light to indicate that the base was ready for connection of the cameras. Once the LED light came on, I powered the cameras by installing the special batteries that came with them and pushed a single button on top of the cameras to connect them to the base. I then downloaded the app for my iphone and followed the instructions to connect it to the sytem. And, that was all there was to the initial setup. Anyone who can read and follow basic instructions will be able to finish the system's initial setup in very little time. I have been very happy with the system's performance so far. The cameras supposedly shoot HD videos in 720p that are clear enough for security purposes, but some newer systems can shoot in full 1080p. I was also able to connect one camera facing the home from a tree in my backyard that was probably at least 150-200 feet from the base. Occasionally, the camera will indicate through the app that it had a weak connection but it remained connected to the base as long as there was power and an internet signal. I'm currently looking to add a 5th camera to the system, but the cost for an add on camera is pretty steep at more than $150 per item. Netgear allows up to 5 cameras with a basic plan, but my system came with only 4 cameras. I think 4 cameras are the most that you can currently buy in one package. I hope this information will be helpful enough to convince potential buyers sitting on the fence that it is worth the price.
I would recommend this to a friend
Excellent system for basic monitoringPosted
This could be the permanent security system that will work for me long term. I've had it up and running for about a week now with no glitches or issues whatsoever. I love the free 7 days worth of cloud service and the ability to download recorded videos. I'm not protecting gold bars or the Mona Lisa in my house but I like to be able to keep an eye when I'm out of town. I can't find a single reason why this set up won't work for that purpose. Setup: Couldn't be easier. I followed the quick start guide and was up and running with 4 cameras in 30 minutes. This included mounting all of the brackets and everything. About the same in terms of time required for set up as the Dropcam. Range: This is where Arlo excels. My garage is detached from the house. There is about 50 feet of lawn between the house and garage. I like to have a camera in my garage so that when I get a "garage door open" alert (Liftmaster app, not Arlo), I want to be able to view a camera to see if it's my wife/kids messing around or if it's something else. My router is in my basement. I added a range extender on my main floor as close to the back of the house and garage as possible. The Dropcam would connect intermittently and video was choppy and unreliable. I'd say I would have issues about 75% of the time. With the Arlo, I plugged the base station into my router in the basement and still get 3/4 bars for signal strength. This camera takes a few seconds longer to view a live stream than the ones set up inside my house but once connected there is no break in the video stream outside of the occasional buffering. Wish list: First off I hope they start coming out with additional cameras as add ons that will enable sound (one way or even 2 way), sound detection, ability to hard wire vs using batteries, cameras that can pan/tilt/zoom. I am hoping that this is the the cards for the future because having these upgrades would truly make this a more complete security system. As others have mentioned I'd like the motion triggered recording to behave a little smarter. Rather than designating a set time to record, I'd like the camera to record until the motion event stops. The notifications with regards to motion are pretty annoying. For example, I am having some work done on my house right now and every time the front door camera detects motion I get a notification which yesterday was at least 25 of them until I shut off motion alerts for this camera about 2 hours into the day. The Dropcam behaves differently. It gives you 1 notification for a motion trigger and not another until you've cleared the first notification. This makes it less annoying. I would like to see an option for how many and how often notifications should be pushed out. Dropcam has a really nice feature that allows you to set up a "home base" which automatically shuts off alerts and/or the camera itself when your phone is in the selected vicinity. For example, it knows when I'm home so it turns off the camera altogether until I leave the house again. This saves me the trouble to manually having to turn it on/off. Yes I could use the scheduler on the Arlo but I find this impractical for my needs as my schedule is not consistent (i work at home randomly, leave/come home at different times each day, etc). Also would love to enable this feature on multiple devices so that it can automatically shut off when either my wife or I am at home. None of my wish list items are deal breakers for me because of the excellent quality of video I am able to view and the range of the cameras that make it so that I don't have to hard wire a router all the way out to my garage. It also seems like the Arlo/Netgear team is reading reviews and taking action, which hopefully means future software updates will add commonly requested features and new hardware options as well. If sound detection is a must for you then this won't work. If you just want basic motion detection and the ability to check in on your house then this is by far the easiest and best solution I've tried.
I would recommend this to a friend
This system would be good for someone that is only interested in a one camera system that is at their front door, or something like that. If you want something that records all the time this isn't for you. There are flaws with the system I could not overlook. It will only record when it detects motion, and only then for the amount of time you have it set for, which is 10 to 120 seconds. If you have it set for 10 seconds in order to save cloud space (that's one of the other problems) once the 10 seconds have passed it stops recording even if motion continues. There is a lag of about 10 seconds before it will start recording again, during which time whatever is happening is lost. Now about the cloud, only 1 gig is free. If you need more than that you have to pay, because setting it up to record to your own hard drive is not supported. Most other systems that come with hard drives come with 1 terabyte, that is a huge difference. The motion detection is also not very good. the camera mounted over my garage would record almost every car driving down my street, but not a car pulling into the driveway. Customer support says the motion detection works best side to side as opposed to straight on. There is also a couple seconds of lag from when the camera detects motion before it starts to record. For an example of how this is a problem I mounted a camera by my front door to record as people walk up to the house. The camera had a view all the way down a 20 foot long sidewalk heading out to the driveway and the garage. As a person would clear the side of the garage, they were clearly visible, but yet the camera would not record until the person was one step from the door, and almost completely out of range for the camera. It would end up with about half a view of their head, and then they'd be out of frame as they stood at the door. All of these recording problems were with the cameras set their highest sensitivity. When I'd drop it to anything below 80 percent it wouldn't record at all. I had the 4 camera system which came with four magnet mounts (not secure at all for outdoor use) and one hard mount. If you want more hard mounts they're $20 each. It kind of feels like being nickled and dimed for a system that isn't all that cheap to begin with. Also the cameras do not appear to very outdoors friendly, even though they claim to be all weather. On paper the arlo looks really good but in practice I was rather disappointed.
No, I would not recommend this to a friend
Great Security Camera for Certain ApplicationsPosted
The Arlo camera system has turned out to be perfect for my needs. It would not be ideal for everyone so let me explain why. The cameras are completely wireless and are battery operated (and weatherproof) so they can be placed anywhere without adding power lines. If you want to constantly record video throughout the day, it would probably drain the batteries in a relatively short period of time. I think this system is best for someone who wants to record potential intruders that occur infrequently. With infrequent recording the batteries appear to last quite a while in the cameras. The system also excels in how it can be configured for different applications, how it stores video, and how it can notify you of potential intruders. In addition to activating recording only when motion is detected, the system allows you set up daily schedules for when it will detect motion and what it will do when it detects motion.It can notify you immediately when motion is detected on your smart phone through an app and then show the video it recorded and saved. The videos are saved at no additional charge for 1 week on a cloud based server. If you are in bed and someone walks in front of an activated camera near your front or back door, you can receive an alert on your smart phone and can immediately view the video it recorded on your smart phone. This can give you peace of mind knowing that it will alert you before someone enters your house. You can also receive the alerts from any location where you have service on your phone, computer, or iPad. To use all these features you must have good internet connection speed at the location of the cameras and a router port (ethernet connection) for connecting to the Arlo base station. The cameras seem to work best when they are within 50 feet of the base station. They will work at further distances but might drain the batteries faster. I decided to add a wifi extender from Netgear with an ethernet port connection to move the Arlo base station closer to where the cameras would be located. Wifi extenders are easy to install and will improve your wifi signal for other devices as well. A nice feature is that you can receive alerts when traveling out of town from this system. If you are the type that may worry when away from home or out of town, this system will give you peace of mind. Occasionally, a bird may trigger the alert, but you can verify that by simply looking at the recorded video. You can also adjust detection and recording parameters while traveling away from home. This system was not the least expensive option available, but it was the best solution for our particular application.
I would recommend this to a friend
Awesome product, but warning!Posted
I love this product! BUT! Do not hire the Geek Squad to install it for you. Don't do it!!! This is an AWESOME product. It works just as they say it will work, actually even better. The night vision indoors is amazing. It is totally wireless and the quality of the video is fantastic. What makes it even better is the wonderful customer service. I called customer support at Arlo to help me set up the camera system. The guy I talked to was Neil and he was FANTASTIC! He really took time to explain every step to me. He made it easy and fun to set it up. I think I am so over joyed because at first I paid Geek Squad $249.00 to come to my house to set them up for me. I waited on the waiting list for 2 weeks (after purchasing the cameras) for the Geek Squad "professional installers" to come to my home because I wanted to make sure it was done correctly by the best people. My past experiences with Geek Squad and Best Buy have been AWESOME. Usually, I can trust that I will only be given the very best service when working with either a Geek Squad or Best Buy employee. But, this time was different. From the moment the Geek Squad guys walked through my doors it was down hill from there. As soon as the guys came in, the main Geek Squad guy said... * "We can't install the cameras because you have a two story house we don't run wires up there". -- I explained there were no wires to run. The camera system is completely wireless. He kept mentioning upstairs so I had to firmly reassure him he would not be going upstairs. --"You will not be going upstairs... for any reason... at all," I promised. * "There are no systems that are completely wireless" (he replied). -- I showed him the box where it says "100% wireless". * The other guy took one out of the box and mentioned that the cameras run on batteries. The main guy then said, "Those batteries won't last long." -- I explained my plan was to get some rechargeable batteries and a charger so I can just rotate them as needed. * "You can't use rechargeable batteries on this camera", he replied. -- "Um yes you can. I found this information on the Arlo website in the community forum," I responded. * "Well, we don't set up the base station or DVR box and we can't show you how to use the software. The only thing we can do is put the nail in the wall and hang the camera on it, " He stated. "Well, I am not willing to pay you $249.00 to put 4 nails in the wall which I can do myself (the 5th camera will sit on a shelf and needs no nail). So, I will let you guys get back to your office and I will be contacting Best Buy for a $249.00 refund," I said. That was the end of that. I got my refund (with no problems from Best Buy), but for days I worried about how difficult it would be for me to set up the system on my own. Finally, I called Arlo customer support. It took Neil less than 10 minutes to talk me through setting up all the cameras and less than half that time to learn to use the software. I am so very happy with this product and the customer service I received from Arlo. I would highly recommend this product to my friends and family.
I would recommend this to a friend
Better Than ExpectedPosted
I was very reluctant when considering to purchase these cameras. I searched for weeks looking at all brands of surveillance cameras. After my extremely extensive search, it came down to me not wanting to run wires through the attic knowing how much of a hassle that would be for my house. BB had a sale on these cameras for $429 and I jumped on them. I read a hoard of reviews on terrible battery life and other not so good features. So I kept my receipt near. Installation was very easy. Anyone can do it. I mounted four cameras and didn't even break a sweat. I was impressed with the quality of the video as I adjusted my cameras for the perfect viewing angle. When they say these cameras are HD they are definitely that! This is one of the features you will not be disappointed in. Night vision is ok. It's not the best unless pointed directly at whatever you want to keep an eye on. Coverage area just not the best in night vision. Motion detection is where you start the see the very few flaws in these cameras. When the cameras detect motion, they send a 10 sec (by default) video to your device. I adjusted mine to 25 sec. The problem is that the cameras (sometimes but not all the time) start recording in the middle or after the motion has been detected. I've had numerous videos clips with nothing showing up. Arlo says that the best way to catch motion is from left to right or right to left. If an object is coming straight at the camera it may not detect it until later. To me this is the most frustrating thing about these cameras. With the way I have to mount my cameras, I can't position all of them in a way to catch motion that way. You can do a test to know exactly at what point motion is captured so this, in a small way, helps with this flaw. Oh, another thing I don't like is when the power goes out ,maybe by storm, unplug modem to maybe relocate, power company mishap, or whatever, you have to go and sync all of your cameras again. So that means breaking out a ladder to go press the button on each camera and then running back to the base to sync. Yes, each camera. So if you have four, you must do this 4 times. Press button on camera, run to base to sync. Nevertheless, these are probably the best battery operated cameras on the market. I read a lot of complaining about the battery life but I've had mine a little over a month and I have not lost a bar yet on any camera. And I look at them everyday. I really like these cameras and I would recommend them to anyone who doesn't want to or can't run wires. You won't get 24/7 viewing with these cameras as you would with a wired system but the notifications alerts aren't bad. Just hope that Arlo comes up with some kind of fix for the delay in motion detection. I really like these cameras and I'm glad I purchased them.
I would recommend this to a friend
0 stars, if i couldPosted
We bought Two sets of Arlo Pro base station-and-4 cameras (that's over $1300.00) One set for home, one for the shop. I signed up for premier service, so we could watch all the cameras, remotely. Both bases stations quit working just out of warranty. They are really cheaply made. You can't get any real help from Netgear support (yeah, they own them) They only have tech support, they don't speak English, and they can't solve problems. They can't even issue a refund for the unused part of the monitoring plan. I have made several calls, and so far have racked up nearly two hours on the phone. Not only did they not issue a refund, but they have CHARGED OUR CARD! According to their website, (https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan) you get a refund by changing your subscription to basic, and they will issue a refund to your credit card in 1-2 business days. I took a screen shot of the message on my account (see below) that stated this. Good thing I did, as I never got an email, nor a refund, and on the phone they tell me they don't give refunds, and that I need to call my credit card company. This is not my first issue with Netgear. I had a poorly performing router, once, too, and was never able to get tech support to help with that, either. Had I known they owned Arlo cameras, I would not have bought them. Do yourself a favor, and try to reach tech support before you ever buy any product. Also see how easy it is to get help with billing issues before you buy. You won't buy this product, if you do. The cameras were really neat for the short time they worked, but it was a very short time for the price we paid, and now, I have to get extra charges off my credit card, and not just the refund we are due,
No, I would not recommend this to a friend
Great wireless HD camPosted
This is my fouth Arlo cam as I was impressed with the first 3 arlo cam's and base station...I added the Arlo security cam kit as an addtion to my existing security POWERED OUTLET cam's...the setup was EASY and took about 10mins including unpacking everything...MOUNTING (the 3 set Arlo I got had 2 screw in mounts and 3 magnetic mounts which work GREAT ) the cam's took the longest because I wanted them facing/viewing a certain way (thats me)...per the instructions you do need the cam's to be facing a certain way to have cam's work as they should with MOTION DETECTION and avoid recording DELAY...setting up app with the RULES and MODES for cam's was easy since I have setup other cam's before and the APP works GREAT ( I can have all 4 Arlo cams viewing live stream at the same time with the app and view full screen on one cam and go back to view another cam full screen without having any issues..I do have 200mbps internet connection which helps but I can also do this with app when I'm using my celluar connection)...the base station is in a central location and ALL 4 Cams get FULL STRENGTH on wireless icon ( furthess cam is about 100ft away) and I have had cams recording for 35secs PER motion detection & video set to Optimize and BATTERIES still show FULLY CHARGED for over the last month...I am only using the free cloud storage that comes with the set since I already have main powered outlet cam's handling all the other RECORDINGS (again the Arlo set is secondary to my MAIN HD security cams)..as far as Arlo cams not having AUDIO that again is ok since my MAIN HD cams record AUDIO and have two way speakers..I'm not worry about BATTERIES as they look to last 4 to 6mnths as advertized and you will pay for power with plugged in Cams any where from $20 to $30 per cam each year so either way your paying for electricity or BATTERIES but the trade off FOR WIRELESS and being able to MOUNT ALMOST ANY WHERE is WORTH it !!!!!! For the PRICE any the QUALITY THIS ARLO set is worth it as a secondary OPTION to an EXISTING SECURITY SYSTEM..DEFINITELY RECOMMEND...
I would recommend this to a friend
Works well in SOME situations, works with AC powerPosted
I bought & installed the base station & camera on 5/10/16 but did most of the testing on 5/11. When I first installed the system I checked for firmware updates and there weren't any updates available but on 5/11 I was notified that there was an update available which I installed. Consequently, some of the comments below might not apply if you have not applied the update. 1) INSTALLATION : When I 1st installed the base station it connected to the router but wouldn't connect to the internet. I powered down the modem, router and base station and then re-powered each device one at a time. The manual says that it takes up to 2 minutes for the base station to connect to the internet but in my case it took about 10 minutes to establish a connection. 2) Although only a 720P camera rather than the 1080P cameras used in the Netgear indoor cameras, the video quality was excellent in well lit environments. 3) My application was to monitor my vehicles parked in front of our condo which required the full 20 feet range for motion detection in the Netgear specifications. Even when adjusting the sensitivity to max I could not get the camera to detect motion beyond 15 feet. The quality of the night vision video capture outdoors drops off rapidly after about 8 feet and at 15 feet was almost unusable. Night vision video quality indoors was very good because, I assume, that hard surfaces such as floors and walls were radiating infrared. 4) When changing brightness, motion detection sensitivity or recording length, you need to save the settings else the change will be lost. There is a small green check mark in the lower right corner of the window where you change settings that you need to click to save the settings. This isn't intuitively obvious and Netgear probably should have used a button with the caption SAVE rather the check mark. 5) I have seen some reviews complain about only being able to record for 10 seconds before recording stops. Perhaps as a result of the firmware update you can now change the recording duration. 6) MOTION DETECTION : As I noted above, my experience was that motion detection range is no more than 15'. Also, my experience was that the camera would only detect motion in the center of the field of view and was very slow in detecting the motion and initiating recording. Consequently, if someone walks in front of the camera it is probable that they will be out of the field of view before recording starts. 7) I did most of my testing with the camera using battery rather than AC power but I didn't notice any reduction in performance without the batteries while using AC power. Before you check the 'Unhelpful' button note that inside of the battery compartment there is a white, oval plastic plug about 1/4" long. If you pop the plug out you will see a micro USB connector. I used a power block from an Android tablet which has a micro USB connector and the camera worked fine. I don't know why Netgear doesn't advertise this capability. 8) The camera is easy to mount but would be too easy for a thief to steal the camera using the standard mounts (magnetic or tripod like screw in). I'd rather see a mount which screwed into something firm and at a minimum required an allen wrench to remove. Bottom line is that if you are going to use this camera indoors or in a short range situation such as to monitor outside of an entry door then this camera is a good option.
I would recommend this to a friend