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NETGEAR - Dual-Band N600 Router with 8 x 4 DOCSIS 3.0 Cable Modem - Black-Angle_Standard

Customer rating

Rating 4.4 out of 5 stars with 4464 reviews

92%
would recommend to a friend

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  • Rating: 1 out of 5 stars

    Useless LAN Settings, Useless Support

    Posted
    elroyskimms
    • My Best Buy® Elite MemberElite Member

    I swore off buying Netgear years ago, but Time Warner Cable told me I needed a new modem and this was the only one on their compatibility list that was in-stock. I broke my "NO MORE NETGEAR" rule and 24 hours later, I already regret the decision. First, Netgear support is absolutely useless. I called in once, it went through the voice prompts, rang twice, and hung up on me. Second call connected me to a foreign call center who didn't know the difference between Local Area Network and Wide Area Network. He put me on hold so he could consult his manual and then he hung up on me. I'm currently sitting on-hold for the 3rd call, 15 minutes in, and waiting. Second, the device comes configured for 192.168.0.1 on the LAN side. There is also a Guest network which I have disabled. My home is already setup with 192.168.2.* (print server, backup server, desktops, laptops, etc etc etc). When I try and change the LAN settings on this Netgear, it tells me there is a LAN overlap with some other network on the router but it won't tell me which network it is. Google search tells me the Guest network is 192.168.2.* and that is where the overlap is. However, the Guest network is disabled. So there is no overlap. Also, there is no way to change the Guest network subnet. Which means I have to spend a few hours completely reconfiguring my entire home network in order to make this piece of junk work. Well the nearest Best Buy is 20 minutes away and I can do the math. 40 minutes to return this brick and get something else (that is NOT Netgear) or 3 hours reconfiguring my home. Which do you think I will choose??? Third, this device has been on the market for 2 years and there is not a single firmware update available. Netgear has put 0 effort into maintaining this product. This LAN subnet conflict is the perfect example of something that can be fixed with a firmware update, but they haven't updated ANYTHING. EVER. AT ALL. NOT ONE SINGLE FIX. If Netgear has abandoned this product line, you shouldn't buy it. Oh, and I'm now 30 minutes into my 3rd Tech Support call. I've been escalated to a different department who knows what a LAN is, and now I've been disconnected... again...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible product

    Posted
    Disappointedcustomer

    I purchase this router about a year and a couple months ago and about a month for I started having some problems with the router modem. The unit started switching between 2.4 gigahertz and 5 gigahertz without any Rhyme or Reason. I have a lot of smart devices at my house that run off of the WiFi connection such as light switches my thermostat my Irrigation Timer and a vacuum and everything initially was connected to the 2.4 gigahertz but then it's switched randomly to the five without me doing so and everything lost its internet connection until I had to log into each device manual and switch to the 5 but then it does the same thing back to 2.4 I contacted Netgear about it and they say there's a 90-day warranty with the product which is complete garbage, that basically means they have no faith in their product and in 90 days you're on your own because they got your money. The connection speed I have on the modem router is terrible, I have Comcast and I have the Blast internet and I'm supposed to get fast internet connection but it only adds up to be 30 to 40 Mbps and it's supposed to be more than double that. This says it's sponsored by Xfinity to use on their service but it's really not worth the price tag it sold for. I cannot get through to anybody over the phone everything is email based with Netgear and they don't even talk to you if it's over 90 days so a customer service is pretty much non-existent for this product and you have to know that going into Netgear I found that out the hard way but this is my last Netgear product I will ever buy. For what I paid I could have possibly got a modem and router separately which I think I might go that route and get a single band so it doesn't switch between Networks, I don't know why this router does that. This is just my experience with the products that I've been using for a while take this under consideration or don't it's up to you but this is my last Netgear product I will never buy another one again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy this garbage!

    Posted
    AlanWatts

    I usually don't write reviews even if the product is bad, but this time, for the sake of humanity, I have to... First, I'm not a newbie. I consider myself to be very experienced with computers, I've been a programmer since 1998. The last time I changed my router was 8 years ago. So I finally decided to go through this somewhat painful process (No internet for several hours, activating, setting up the security settings, firewall etc..). I chose NETGEAR N600 based on the reviews and because it's "all in one" simple solution. What a mistake it was :( This modem/router kept me frustrated for weeks until I RETURNED IT. The issue was with the Wireless connection, it kept disconnecting all of my devices from the internet in steady intervals of 10 minutes apart. Every 10 minutes I had to Disable the wireless connection on my Mac/iPhone/iPad and enable it back again. Meanwhile the signal was always perfect no issues with that. But the internet connection kept disconnecting. I've wasted several hours on the phone "support" with NETGEAR and Comcast. NETGEAR recommended me to change the wireless channel from 'auto' to '6' (go figure!), packet size, upgrading the firmware via Comcast and completely resetting the modem/router. Without any success! Don't waste your money on this fancy packaged garbage. Instead buy the following: Zoom - DOCSIS 3.0 High-Speed Cable Modem ($64) TP-LINK - TL-WR841N ($24) Flush your router with the DD-WRT (google it) and you've got yourself a $700 router! Cheers!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy if you have Comcast (xfinity)

    Posted
    garthhh
    • My Best Buy® MemberMember

    I purchased this modem/router combo because it claims to be compatible with Comcast xfinity internet, and it is supposed to perform at 300Mbps per channel. Great. I have 150Mbps download service, should be plenty. So, I get everything set up with my ISP. I do some speed tests on the wired connection (my desktop PC) and get between 140 and 160 Mbps. Then, I set up the wireless network, connect my phone... and wait. There's about a 10 second delay before anything even starts to load, and the speeds topped out at about 30Mbps on wireless, on both 2.4Ghz and 5Ghz. I scoured the internet for any help and tried all of the standard things (power cycle, disable WMM support, disable the 2.4Ghz network, enable guest network and try that), and NOTHING changed. After some further research, I found multiple reports of people having the EXACT same issue on xfinity. From what I gather, since it is a modem/router combo and is DOCSIS 3.0, any firmware updates must be pushed from the ISP, and it seems as though the firmware hasn't been updated to properly support the xfinity network, and there does not seem to be any plans to add full support in the future. Since the hardware should be plenty to handle a 150Mbps downstream connection, the firmware is the likely culprit. I exchanged this modem/router for two standalone units, and now my wireless is 130Mbps... with virtually no lag of any sort. Don't get this if you have xfinity, you will regret it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor speed on WiFI. Please read this before buying

    Posted
    Faiz

    Let me give brief background on myself. I am a software engineer and testing modems/routers/mobile phones are my day to day to activity. So i have good knowledge about modems/routers. This device is a cable modem + Router . I must say it works good as a modem but works very poor as a wifi router. I tested this device thoroughly with xfinity 75 MBPS connection. Speed over wired LAN is good and reaches upto 89 MBPS max. But speed over WIFI cannot even cross above 40 on 5GHz channel. Speed on 2.4 GHz is even poor. I followed up with netgear technical team, they suggested me some settings like changing wifi channel, changing MTU size but nothing helps. My verdict - DO NOT BUY THIS DEVICE as this device fails to deliver the speed it promises. Here are my testing results : Over Wired LAN : IPV4 / IPV6 --> 89 MBPS Over WiFI (5GHZ ) : IPV4 - 15 MBPS IPV6 - 89 MPBS Over WIFI (2.4 GHz) : IPV4 - 5 MBPS IPV6 - 13 MPBS I am ready to accept this challenge. Anyone using this device on comcast or TWC, share your wifi speed test results. If you guys still don't beleive me, please check Netgear forums for number of complaints on this device. I am sharing you few such links https://community.netgear.com/t5/Cable-Modems-Routers/Netgear-N600-good-speed-on-wired-LAN-but-poor-speed-on-WIFI-IPV4/m-p/1009300#U1009300 https://community.netgear.com/t5/Cable-Modems-Routers/Very-Slow-almost-zero-Internet-Connectivity-Netgear-C3700-TWC/m-p/1011982#U1011982 https://community.netgear.com/t5/Cable-Modems-Routers/c3700-connection-issue/m-p/502093#U502093 i am sharing screen shot of my speed test too

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Cable modem is VERY unstable

    Posted
    Drenmatt
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this modem on February 10, 2016 in hopes that it would be a good bang for the buck cable modem/wifi router. I am on Time Warner Cable in Columbus, Ohio (former Insight network) and the device has the Time Warner logo and approval on the box. It ran fine for about 35 days or so, (at least I never caught it rebooting itself), then became very unstable. It randomly reboots itself and sometimes gets stuck to where you have to physicaly power it off and power it back on to get it to run again. Long story short, Time Warner tech reps have been to my house twice, signals are strong, TV is fine, they can see that the Netgear is randomly dropping connectivity in their history and this never happened when I rented their Arris modem. Finally, I called Netgear for support, I was outside of my Best Buy 45 day window, otherwise I would have just returned it and been done. It is difficult to get to someone at Netgear who actually knows what they are doing, many calls, dropped calls, finally they ship me a replacement. I pay $29.99 for the overnight shipping, I get the modem and guess what, it won't even provision onto the Time Warner Cable Network! I then call in argue with 2 or three different reps who apparently never read the case history, and then finally they ship me another modem (this time a retail box like I bought at Best Buy). This modem provisions just fine, everything works well at first, I ship the two old modems back to NetGear and I think I am good. NOPE! So it has been just two days running on this new modem and it locked up again, same exact story, nothing is different. I called Time Warner, they can see that it dropped off their connection and nothing more. So, the point is, if you are on a former Insight Communications area that is now Time Warner Cable, I would stear clear of this device.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect for Apartment - Cox service

    Posted
    Andrew329
    • Verified PurchaserVerified Purchase

    I weighed a couple of options between modem and router tandem setups vs cable modem wifi gateways and landed with this one. I decided to save a few bucks in the long run by getting the 1 piece system which works great with my setup - Cox Communications service with premium speeds. On wifi and hard wired, I get the same exact speeds when running diagnostics and always exceed what Cox has allocated for what I'm paying for. I'm in a pretty solid (albeit not brick) standard layout 1050 sq ft apartment and I don't see any drop in signal no matter where I am. We constantly run 2 phones, 2 laptops, a tablet, and 2 Xbox 360's on wifi and haven't had a single problem. Yes, two of almost everything used very often between gaming and streaming. Just as a note, be sure to download the NetGear Genie software onto your primary computer so that you can properly setup and manage your network and router settings. There was no problem getting it recognized and running on the Cox service. There was an automatic prompt when connecting that allowed me to get it synced with my service in <15 minutes (The cable guy ran out of patience and gave up, trying to get me to buy/rent their garbage generic one - I replied "no thanks," waited until he left and did it myself). SUMMARY - simple to setup - Genie software is easy and helpful - perfect for 1000 sq ft 1 floor apartment - connects multiple heavy devices without throttling or problems - easy to store around other devices - no loss in speed or signal - compatible with Cox cable service

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great, but One Catch

    Posted
    akinschris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got this modem because the speed and consistency were highly rated - and they really are. The 5G is extremely fast and performs as you would expect it to do. I highly recommend this modem but if you're interested in robust parental controls, read carefully. I'm accustomed to using my old LInksys E1000 wireless router, which allowed me to turn off wi-fi to specific MAC address at designated times, and could even adjust the time based on the day of week, e.g., turn it off at 10 PM on Fridays and Saturdays, and 9 the rest of the week. It was perfect for me needs - I was able to specifically target the little one's devices. Here the parental controls are handled not through Netgear, but through a 3rd party - OpenDNS, but is accessed through Netgear's app. You need a main account where you set time constraints and what type of websites you will allow and block. And then you have to set-up a bypass account from within the main account so you can bypass all the kiddie restrictions. And this next step is extremely important: when you setup a password: PAY CAREFUL ATTENTION - YOUR PASSWORD: must be at least 8 characters long. must contain at least 1 upper case letter. must contain at least 1 lower case letter. must contain at least 1 number. must contain at least 1 special character. must NOT contain the user's username or a portion of a users username between the @ and . Interestingly, if you sign up for OpenDNS from within Netgear, these requirements are not enforced, but when you try to access the bypass account you will fail every time. It took me weeks to figure this out and it only clicked when I saw the password requirements. It did, however, leave me wondering why Netgear didn't enforce the password standards when setting up the OpenDNS account - so just be aware. I'm hoping Netgear will fix this bug. It's otherwise a great product, but I admit I would prefer a tool to shut down the entire wifi to specific mac addresses during certain times.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    NetGear N600 Modem/dule Router combined

    Posted
    JanetM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was at a low price when my system went down and for me is worth the price. It is compatible with our local providers. My installation experience With this duel router/modem device being in one company troubleshooting was a breeze. I plugged my NetGear in and connected my existing coaxial cable from my old modem. I connected the provided ethernet cable from my new modem to my computer. I called my internet provider to give them the modem information on its tag so they can provide internet to the new modem. Following the initial sign-in instructions provided in the booklet, I set up the online account (wifi names, passwords, warranty registration). To use wifi on the computer and activate it for wifi devices I had to restart the computer while unhooking the ethernet from my laptop. We found our newly named wifis (having 2 bands and speeds to choose from) chose 1 according to needs and entered the password for that wifi access on our enabled devices. Both companies were flawless in helping me. Personal results My large concrete 2 level house has internet inside and in the yard. We are enjoying the loss of dead zones. Limits it has we worked to find, testing it all. My adult daughter can online game on her console in her bedroom while I am streaming in the living room, surfing and playing a few simple internet games on the laptop. The problem encountered It has 2 ethernet ports. This is not a problem for most. For my other devices, I used an ethernet splitter and have no other issues. The end I hope this helps others who have similar questions and issues I did, Janet M

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible. Don't waste your time and money.

    Posted
    Barry
    • My Best Buy® MemberMember

    Out of the box setup was easy. From the beginning there was latency in connecting to the internet. Netgear customer support (I recommend using online chat because their techs have problems speaking English) instructed to me change the MTU setting in the modem-router. This improved the problem but did not fix it entirely. We have two desktop pcs connected to the modem-router via ethernet. About a week after my initial call to Netgear customer support, one pc would not connect to the internet upon bootup. It could "see" the modem-router but not the internet and was unable to go online. After wasting almost two hours chatting online to Netgear's customer support, I was incorrectly told the modem was working fine and the problem was my pc.After that call, I swapped ethernet connections on the modem and found the non-connection problem moved from one pc to the other. In other words, whatever pc was connected to port 1 worked fine while whatever pc was connected to port 2 would not go online. I then found that if the connector to port 2 was removed and then replugged, the pc connected to the internet and could go online. Obviously there was a problem with port 2. I called Netgear customer support again and it was another terrible experience. It took almost an hour to make the tech understand it was a port problem.The tech finally told me to ship the defective modem to Netgear for a replacement. That would leave me with no internet for a week or two which I find to be unacceptable. Instead, I'll be returning the modem to Best Buy under their Geek Squad protection program and hope to get a replacement that works. I'm keeping my fingers crossed. With all the positive reviews, I thought the Netgear C3700 was the best choice. I could not have been more wrong.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I Regret Purchasing

    Posted
    MIAGuy

    Like many people, I thought that it would make more sense to purchase a modem/router than to pay Xfinity an extra $10 a month. I have a friend who is actually more competent at setting up networks than Xfinity techs, so this saved me another $40. It seemed like a no-brainer. I read mixed reviews on this product, but decided to take a chance being that I would be the only one using my server and only live in an 800sq ft apartment. The sales girl immediately tried to talk me into purchasing a unit that cost $100 more and I explained that I lived alone in a small apartment and would never be using more than two devices at the same time over wifi (typically only one). When she rolled her eyes and was simultaneously texting her boyfriend while talking to me, I almost walked out of the store, but I really wanted to get a home network set up that evening. This product has been extremely unreliable. I have to reset it AT LEAST once per day and often just end up using Wifi from an Xfinity Hotspot (in my own apt), which defeats the purpose of even having a router. I'm actually connected to Xfinity's Hotspot as I type this review because I cannot connect to my own server. I am taking foreign language lessons via Webcam and have had sessions with my instructor interrupted several times. I really wish I had returned the modem/router within the 14 day period and just rented Xfinity's product, but I frequently travel for work and wasn't able to. From the reviews, it appears that this has worked for some people, but it has been a disaster for me (and keep in mind I am typically only using one device at a time and my apartment is only 800 sq ft). Fortunately my friend was smart enough hook up my Apple TV directly with an ethernet cord, so it isn't dependent on this product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t buy if you have comcast

    Posted
    Avadhut
    • My Best Buy® Elite MemberElite Member

    This device is a cable modem + Router . I must say it works good as a modem but works very poor as a wifi router. I tested this device thoroughly with xfinity 75 MBPS connection. Speed over wired LAN is good and reaches upto 89 MBPS max. But speed over WIFI cannot even cross above 40 on 5GHz channel. Speed on 2.4 GHz is even poor. I followed up with netgear technical team, they suggested me some settings like changing wifi channel, changing MTU size but nothing helps. My verdict - DO NOT BUY THIS DEVICE as this device fails to deliver the speed it promises. Here are my testing results : Over Wired LAN : IPV4 / IPV6 --> 89 MBPS Over WiFI (5GHZ ) : IPV4 - 15 MBPS IPV6 - 89 MPBS Over WIFI (2.4 GHz) : IPV4 - 5 MBPS IPV6 - 13 MPBS I am ready to accept this challenge. Anyone using this device on comcast or TWC, share your wifi speed test results. If you guys still don't beleive me, please check Netgear forums for number of complaints on this device. I am sharing you few such links https://community.netgear.com/t5/Cable-Modems-Routers/Netgear-N600-good-speed-on-wired-LAN-but-poor-speed-on-WIFI-IPV4/m-p/1009300#U1009300 https://community.netgear.com/t5/Cable-Modems-Routers/Very-Slow-almost-zero-Internet-Connectivity-Netgear-C3700-TWC/m-p/1011982#U1011982 https://community.netgear.com/t5/Cable-Modems-Routers/c3700-connection-issue/m-p/502093#

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very cheap product,and false advertised

    Posted
    Kevin

    It's sad that companies disclose what they want to, to try and sale a product, and not really advertise as it should be. They advertise that this modem can handle download speed up to 340mbps. So with my 200 mbps service, i'd figured it should be adequate. I buy this product based on a recommendation from the guy who installed my cable (obviously, he didn't know what he was talking about either). I install it, and it only download at maximum peak at about 1/3 of what they advertise. with my rental modem, i was getting at peak download time up to 25 megabyte per second.. or 250 megabits per second. When downloading at the same offpeak hours when my download speed is at it's max.. this modem downloaded 13 megabyte per second max or 130meabits per second. so they are advertising that it can download up to (here's where they screw you, by saying it can go up to).. not sure where in the world they were testing it and got up to 340 mbps... but sure isn't where normal people are living. I mean, if they advertise it can download up to 340, shouldn't it be able to download at least half the speed? I would give this modem and company a zero star rating if it was allowed. Not only does the download speed suck.. the wifi signal is so weak, the wifi area i used to get with my rental modem... all i get is, no connnection error message. All i can say is.. im returning this and buying from another company. Never will trust NetGear product anymore, and will make sure I relay that to all my friends and colleague

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good on a budget

    Posted
    Yhuzan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My fianceé and I selected this router/modem for the following reasons: 1. Meets Cox requirements. 2. 5ghz bandwidth is excellent for our phones and other devices. 3. One single unit helps us save space and keeps my work area where my main desktop PC is located tidy. 4. Affordable. 5. Easy setup, Cox contractor had this unit attached to the network and good to go in 10 minutes. GUI was simple to navigate and I was able to configure it to my liking easily. Advanced controls are useful and, living in an apartment complex, I was able to switch to less populated channels and saw a ~4% increase in Wi-Fi download speed and a 5ms drop in ping. If you have a larger household with more people, the advanced controls are also useful. Reasons we (or at least I) don't like it: Unit is temperamental when resetting it. We went out of town and we unplug all unnecessary electronics when leabkng, including this. Plugging it back in after 3 nights out of town and it didn't want to establish an uplink with the ISP. Turning it off then on again resolved it, but then the connection wasn't stable. After performing a hard reset, everything went back to normal but I had to go in and reconfigure my settings (password, channels, etc) again.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Save yourself the headache and buy Motorola

    Posted
    MH23
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this modem in May 2015. Worked great for the covered 90 day period after that you will not get any support from Netgear. The problem I ran into is with the Firmware version. Netgear says this is not something they handle but rather the ISP provider, in my case Comcast. The slowness of speed I started having began when Comcast sent through an upgrade that changed the firmware to a much higher version than what Netgear says it should be. Netgear says to talk to Comcast and Comcast says to talk to Netgear. There is NO option to manually download the correct firmware version for this modem. You are held hostage by these two companies bouncing you back and forth. Why Netgear do you not offer your customers a way to download the proper version of firmware for this modem. Never buy Netgear again. I ended up looking on the Community site on this issue and found out many other folks having same issue. The only resolution is to buy a Motorola modem which is not having this issue. $150 down the drain on this Netgear modem that is a few months old. Save yourself the headache and buy Motorola.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    If I could give zero stars I would

    Posted
    Dread
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Let me start by saying in order to do this review on my phone I had to turn off my wifi and use my cellular data because it wasn't working. Which BTW is the majority of the time. The Signal is weak, pathetic at best. My house is small, And it can't even reach down the hall from my living room. This thing is a joke. The fact that it costs $110 is unreal. Netgear must be making a killing off this cheaply made product. Before I purchased this router I was planning to upgrade to one of their higher end routers when I could afford. But because of how terrible this router is I Will not be purchasing any more netgear products. If anyone is still reading this let me make it clear the internet provider is not the problem. If I connected via ethernet cable it works fine. The wifi is what sucks. In 2018 a $110 router should give you great wifi signal. I really hope people see this review and do not buy it. I wish I wasn't past my return/refund period so I could get my money back. But that's my fault for trying to make this thing work for too long.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Full range coverage, easy to set up, & versatile

    Posted
    Chinna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'll start this out by saying that I've never purchased a modem, router, or modem/router combo before. I had no idea how to set one up or what I'd need. With that being said, I took this out of the box after I ordered internet from Cox, plugged it in, got a connection, pressed the secure connection on the front of the modem/router case, and was connected. Didn't even need to enter a password or change the username. The secure connect feature on the front of the case can be pressed/held while connecting to your PC/Laptop and it will connect automatically. Furthermore, you can also connect the standard username/password way and change it afterwards. As for the 5.0 & 2.4 ghz, I honestly don't know about it. I know I've got full bars anywhere in my two story house, so you should be fine in an apartment or ranch home also. With a 50 mbps connection, you'll easily tap it out and use it to the max, easily. End result, if you want a Modem/Router combo box and happen to have Cox Cable, then get this without any doubt. It's so easy to use that it didn't even come with instructions; just the item, ethernet cable, and power cord. I'd buy this again and recommend it highly!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Didn't work for me due to some lack of features.

    Posted
    tkchan
    • My Best Buy® Elite Plus MemberElite Plus Member

    Works great for Comcast. However, I soon discovered two major problems (at least for me). The year is now 2015 and the first problem for me with this router is that it does not support VPN pass through (out of the box). I was shocked and didn't believe it at all but here's their own FAQ on this topic (http://kb.netgear.com/app/answers/detail/a_id/24580). My second problem has to do with their locked Guest Network. For whatever reasons, they reserved several blocks of internal IPs for the exclusive use for the Guest Network and there's no way to change it (at least with the build in GUI adminstration tool). So, for me, it was painful to have to re-IP many of equipments that I had setup static IP for use (i.e. Wired Laser Printers, Media Streaming boxes, etc). So, for these 2, I have to give it a 2 stars. If neither of these are important for you, it's a decent product. With Comcast's self installation, you don't even have to call Comcast to get this device setup. The self installation process takes only about 10-15min to complete (mostly waiting for Comcast to program the device remotely).

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Dropped Connections, Limited Range

    Posted
    Stephen1010
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It was very easy to set up and start using, and I really liked that it served the purpose of a modem and router all in one. The box advertised it as being good for a large home, which was right for me. However, I didn't find the range to be as far as the lower end router I was replacing and my family noted very frequent need to reconnect devices. It is probably great for a medium sized home with 10 or fewer devices. But with all our tablets, phones, TV Connections,and computers, we found that it was common for a device to end up disconnected and need to re-connect when Internet connectivity was needed. This seemed to result in delays after clicking a link in a browser. Once a page began to load, though, it was lightning fast, so I'll definitely give it that. Ultimately, I returned the product and bought a separate medium priced Modem and a separate AC modem, both also Netgear, by the way. All the problems I experienced with this combination product resolved completely, but I ended up paying twice as much to get what I really needed. Sometimes you just need to bite the bullet and pay what you need to get what you want. I'm glad I tried this, but it wasn't the right solution for me. Other products from Netgear ended up being just the thing.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Dual Band works perfectly in a high traffic area

    Posted
    jaymee209
    • My Best Buy® MemberMember

    I live in the city. My cable company is Time Warner Cable (by default, not choice). This particular model was one of the modems compatible with their system (since I wanted to save money in the long run by purchasing a modem instead of renting from them--which I highly recommend). I went to a Best Buy intending to get a similar model but the sales associate recommended I get this one b/c of the Dual Band. I won't get into the specifics, but Dual Band is great for areas like cities where there are 40 separate internet networks running within one street block and everyone's fighting for the wifi. The Dual Band gets you a stronger signal. Amazon sold it for $10 less so Best Buy was able to give me a price adjustment (score!). When the cable guy came to install my internet, he said that this model was one of the better modems (score again!). I've had this modem for about 5 months now and have only experienced issues once (and all i had to do was restart the modem to fix it). I like that the modem has a Power button so you can save on electricity when you're not home. All in all, I highly recommend this modem if you live in the city or in a building with 40 other networks running. It's about $100 and well worth it, I think. If you live out in the suburbs and want to conserve on price, perhaps go for a lesser expensive model.

    I would recommend this to a friend