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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.3 out of 5 stars with 1418 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the Nighthawk AX6000 Wi-Fi 6 Router's speed, performance, ease of use, range, setup, coverage, signal strength, and user-friendly app. Many also appreciate the added security features. However, some customers have reported connection issues and find the price to be high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,418 reviews
  • Rated 5 out of 5 stars

    great modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit. Family says the WIFI is much faster since we upgraded to this.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Router, ISP, and Tech support issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I connected the router I had a DOS attack. I believe that was caused by the external IP address from my ISP. Working with my ISP, we weren't able to stop the DOS attack. Second issue, I had issues with the speed coming form the routers port. The speed going into the router was 386MB but the speed coming out the ports was 15MB. I call Netgear, but their Tech support was not that great. After a few days, I removed the router and reinstalled the router provided by my ISP. The DOS attack stop because I was assigned a new external IP address. My speeds returned to 425MB into the router and out the ports.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Bad product, bad support

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're into an expensive, lackluster router, this is the one for you. The app/interface is inconsistent at best, why does it need to take 2-3 minutes just to connect to the router? Constantly reboots or drops connection for no reason. Netgear support is worthless. Asked them for a refund or replacement and they are not able to, even though I only bought this 2 months ago.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi akkibenben,

      We're sorry to hear that you are still experiencing issues with your CAX80, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Rated 5 out of 5 stars

    Support is everything

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a 5 star product because of the top notch tech support its backed by

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    paymor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would rather buy this than rent from comcast.will eventually pay off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top of the Line and it delivers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never pay monthly rental for your router. Buying this will save you money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THERE IS NO OTHER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your time with other cable modems. THERE IS NO OTHER.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice design!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, this has a lot more channels than the other router modems’!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not worth $500

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. Took several hours to get set up. Changes the custom passwords back to default randomly. Devices like printers have to be constantly reconnected because when they go into sleep mode they fall off the network. The app is horrible—just don’t use it.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi DanFromTheVille,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot the connection issue you are experiencing: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.

      If you continue to experience passwords randomly defaulting or issues with the app, please email us your contact information along and a link to your review to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Router/ modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great and relaible router/modem. I would totally recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! We have streamers, gamers and tv on the wireless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modern/router it’s very fast accommodating many WiFi users easily.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY! Set up was very difficult. WiFi connection would buffer & drop signal. Even with this equipment setting next to a brand new tv!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money...easy to install and it works as both

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No power

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 6/12/25, had it installed 6/21/25. It stop working July 2nd. The tech was good, she walked thru the troubleshooting but we could get to power up. Getting a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster than ever!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router is very efficient. Compact in all aspects. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you want the best modem router available this is it right here..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best cable modem in that market...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s the best cable model I ever bought it I recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommedned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device , easily connected , xfinity compatible

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible, terrible, terrible, run away

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for the Nighthawk, boy was I let down. I upgraded from an older Orbi system that was consistently giving me 900 download. Upgraded my xFinity to 1.2 gig and needed to upgrade router/wifi. No matter what I do I can't get more than 400. You have got to be kidding me, and the App is horrible, constantly crashes or can't find the router, speed test crashes app. Overall disgusted with the Nighthawk platform. Will be returning to BB. Just ordered the AX6000 Orbi system and hope things fair better.

    No, I would not recommend this to a friend
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