Customers are pleased with the Nighthawk AX6000 Wi-Fi 6 Router's speed, performance, ease of use, range, setup, coverage, signal strength, and user-friendly app. Many also appreciate the added security features. However, some customers have reported connection issues and find the price to be high.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,418 reviews
Rated 5 out of 5 stars
great modem/router
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great unit. Family says the WIFI is much faster since we upgraded to this.
I would recommend this to a friend
Rated 1 out of 5 stars
Router, ISP, and Tech support issues
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When I connected the router I had a DOS attack. I believe that was caused by the external IP address from my ISP. Working with my ISP, we weren't able to stop the DOS attack. Second issue, I had issues with the speed coming form the routers port. The speed going into the router was 386MB but the speed coming out the ports was 15MB. I call Netgear, but their Tech support was not that great. After a few days, I removed the router and reinstalled the router provided by my ISP. The DOS attack stop because I was assigned a new external IP address. My speeds returned to 425MB into the router and out the ports.
No, I would not recommend this to a friend
Cons mentioned:
Price
Rated 1 out of 5 stars
Bad product, bad support
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you're into an expensive, lackluster router, this is the one for you. The app/interface is inconsistent at best, why does it need to take 2-3 minutes just to connect to the router? Constantly reboots or drops connection for no reason. Netgear support is worthless. Asked them for a refund or replacement and they are not able to, even though I only bought this 2 months ago.
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi akkibenben,
We're sorry to hear that you are still experiencing issues with your CAX80, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.
Regards, NETGEAR Team
Rated 5 out of 5 stars
Support is everything
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a 5 star product because of the top notch tech support its backed by
I would recommend this to a friend
Rated 5 out of 5 stars
paymor
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
would rather buy this than rent from comcast.will eventually pay off
I would recommend this to a friend
Rated 5 out of 5 stars
Top of the Line and it delivers
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Never pay monthly rental for your router. Buying this will save you money!
I would recommend this to a friend
Rated 5 out of 5 stars
THERE IS NO OTHER
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don't waste your time with other cable modems. THERE IS NO OTHER.
I would recommend this to a friend
Rated 5 out of 5 stars
Very nice design!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good, this has a lot more channels than the other router modems’!
I would recommend this to a friend
Cons mentioned:
Connection
Rated 1 out of 5 stars
Not worth $500
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Terrible product. Took several hours to get set up. Changes the custom passwords back to default randomly. Devices like printers have to be constantly reconnected because when they go into sleep mode they fall off the network. The app is horrible—just don’t use it.
If you continue to experience passwords randomly defaulting or issues with the app, please email us your contact information along and a link to your review to [email protected], and we will be happy to help you.
Regards, NETGEAR Team
Pros mentioned:
Performance
Rated 4 out of 5 stars
Router/ modem
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great and relaible router/modem. I would totally recommend it
I would recommend this to a friend
Rated 5 out of 5 stars
Great Router
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great!!! We have streamers, gamers and tv on the wireless.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great modern/router it’s very fast accommodating many WiFi users easily.
I would recommend this to a friend
Cons mentioned:
Connection
Rated 1 out of 5 stars
DO NOT BUY
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
DO NOT BUY! Set up was very difficult. WiFi connection would buffer & drop signal. Even with this equipment setting next to a brand new tv!!
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards, NETGEAR Team
Rated 5 out of 5 stars
Perfect
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Well worth the money...easy to install and it works as both
I would recommend this to a friend
Rated 1 out of 5 stars
No power
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this 6/12/25, had it installed 6/21/25. It stop working July 2nd. The tech was good, she walked thru the troubleshooting but we could get to power up. Getting a new one.
I would recommend this to a friend
Rated 5 out of 5 stars
Faster than ever!!!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Router is very efficient. Compact in all aspects. Worth every penny.
I would recommend this to a friend
Rated 5 out of 5 stars
Perfection!!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
if you want the best modem router available this is it right here..
I would recommend this to a friend
Rated 5 out of 5 stars
Best cable modem in that market...
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
That’s the best cable model I ever bought it I recommend it
I would recommend this to a friend
Rated 5 out of 5 stars
Recommedned
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had high hopes for the Nighthawk, boy was I let down. I upgraded from an older Orbi system that was consistently giving me 900 download. Upgraded my xFinity to 1.2 gig and needed to upgrade router/wifi. No matter what I do I can't get more than 400. You have got to be kidding me, and the App is horrible, constantly crashes or can't find the router, speed test crashes app. Overall disgusted with the Nighthawk platform. Will be returning to BB. Just ordered the AX6000 Orbi system and hope things fair better.
If you decide to repurchase the CAX80 or if you experience trouble with your Orbi AX6000 System, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.