Customer Ratings & Reviews
- Model:
- CAX80-100NAS
- |
- SKU:
- 6398057
Customer reviews
Rating 4.3 out of 5 stars with 1434 reviews
(1,434 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.5
Rating 4.5 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the Nighthawk AX6000 Wi-Fi 6 Router's speed, performance, and ease of use. Many appreciate the simple setup process and the wide range of coverage it provides. However, some customers have reported issues with dropped connections, and others feel the price is a bit high.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connection
Rated 1 out of 5 stars
Would not buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Ever since I started using this product my internet has been glitchy it's slow it comes in and out of service I'm constantly having to reset this router
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi KellylC,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Thumbs Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, really good service. Set up was very simple and straight forward
I would recommend this to a friend Rated 1 out of 5 stars
Not for 2.5g-base t
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The modem itself works fine. But if you are buying it because it has 2.5gBASE T port then you will be sorely disappointed. This is the 2nd modem I bough, the 1st one took a dump. Both of them did not work at 2.5gbps they kept having problems. I finally bought a 2.5gbps switch and realized that all the problem was coming from the "multi gig " port. Look up CAX 80 multi gig in google and you will realize how many people have problems with this. Netgear knows about it but they are unable to fix it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Problematic Modem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, when connecting the Laptop to the 2.5 Gbps port, it consistently cycles between connecting and disconnecting. Additionally, both wired and wireless internet connections frequently drop when using this modem. After troubleshooting for two days, I reverted to my previous modem, which operated without any connection issues. I intend to reach out to BestBuy and Netgear for assistance in resolving this matter.
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 3 out of 5 stars
Great speeds but wifi terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall. This modem was amazing. Speeds went over 1gbps. Abd wifi was a steady over 500mbps, but the wifi would disconnect randomly every 5 min. Returned before the month.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Davidh,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your CAX80 and have already returned it. When experiencing an issue with your WiFi disconnecting, we recommend checking out this troubleshooting resource: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you decide to repurchase the CAX80 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Pros mentioned:Speed
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great , easy set up. Upload and download speeds are super fast
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Router
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working 100% better than the device I was renting from Xfinity.
I would recommend this to a friend Rated 2 out of 5 stars
Overhyped
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spotty WiFi service have to run Ethernet for any reliable service.. did work great for the first couple months tho
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi CommissionHunter,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CAX80 and Spotty WiFi. When experiencing an issue with connectivity, we recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also for your wireless network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance with your CAX80, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Problems
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this product based on previous experience. After setting it up all was well for a few months. Than the app couldn’t get into it. It was providing service, but was unacceptable. Called support several times, reset many times, was told to wait for an upgrade to the Nighthawk app. After the upgrade it still isn’t working properly. Doesn’t remember passwords, and won’t allow login. Very disappointed. Going to have to spend another day on the phone. I have purchased their extended support.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Disappointed,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your CAX80 while using the Nighthawk App, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided i wanted to upgrade my internet to a faster plan which needed the docsis 3.1. I went ahead and splurged on the cax80 but this one is defective. The range wasn't as good as my old c7000 and kept dropping my streaming even after moving it to the same room as my smart tv. Another problem i had was everytime i powercycled it would revert to the network name BROADCOM with the network key 0123456789. After hours with netgear tech support i decided to return it for an exchange since obviously its defective. Hopefully the new one works.
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Fast!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High speeds. No lag. Great upgrade. Would purchase again.
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for gaming and streaming!! Very easy to set up!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Very fast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is easy to set-up with my current internet provider.
I would recommend this to a friend Rated 1 out of 5 stars
Netgear Wifi 6 cable modem router
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst purchase I made, I paid almost $500 for this and never really got my money. It was constantly down , had the latest software but never was able to get quality use. I change internet providers . Started using frontier fiber optic, no issues and I use there equipment free of charge. Do not waste you money on this cable modem.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Blackwidow,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Owner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product terrible set up. No range i would not recommend this product to anyone. Worst tech support ever.
No, I would not recommend this to a friendRated 3 out of 5 stars
Alright Router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still disconnects but did notice improvement on WIFI speeds
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Mac2,
Thank you for your feedback on the CAX80 Nighthawk. We would like to look into the disconnection issues you have experienced with your Modem router combo. Please email us at [email protected] so we can help you.
Thank you
- Cons mentioned:Connection
Rated 1 out of 5 stars
bad modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.to many issues with this cable modem. daily it would disconnect from the internet i would have to restart it and it would pick up again. but this happened daily. and the customer service was not of any help at all
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi CHAN,
You should not have disconnection issues with your modem router. We would like to look into the support opportunities for this. Please email us at [email protected]
Thank you
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great when my plan was 500...now that I got a gig plan...it wont get above 650 wired yhernet,no matter what. Wifi is almost 1100. I have done everything..tweaked settings, factory resets...annoying.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Matt,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Not Reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having the product for a little over 30 days, the wifi router integrated in the modem is not working. Netgear Support gave us the runaround. It appears to be a software, hardware of firmware issue. Very disappointing especially for the cost of the product.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi CrystalJ,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with the reliability of your CAX80 that you are still experiencing after speaking with Support. When experiencing an issue with reliability, we recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
We would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a copy of your review to [email protected], and we will be happy to help you.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Good wired speed, horrible wifi!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nicely built solid, wired connection works like a charm. The wifi is horrible, on various internet connection speed test the wifi range from 10mb up to 35mb nothing higher. My old slow modem-router reached connections up to 200mb on the wifi, but slow on the wired.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Greg,
Thank you for the feedback on your Nighthawk CAX80. If you are experiencing slow wireless speeds we will be happy to look into the support opportunities with you. Please reach out to us at [email protected]
Thank you.
Netgear Team
