Customers are pleased with the Nighthawk AX6000 Wi-Fi 6 Router's speed, performance, ease of use, range, setup, coverage, signal strength, and user-friendly app. Many also appreciate the added security features. However, some customers have reported connection issues and find the price to be high.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,418 reviews
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Very fast
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is easy to set-up with my current internet provider.
I would recommend this to a friend
Rated 3 out of 5 stars
Alright Router
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Still disconnects but did notice improvement on WIFI speeds
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi Mac2,
Thank you for your feedback on the CAX80 Nighthawk. We would like to look into the disconnection issues you have experienced with your Modem router combo. Please email us at [email protected] so we can help you.
Thank you
Rated 2 out of 5 stars
Disappointed
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It was great when my plan was 500...now that I got a gig plan...it wont get above 650 wired yhernet,no matter what. Wifi is almost 1100. I have done everything..tweaked settings, factory resets...annoying.
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi Matt,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards, NETGEAR Team
Cons mentioned:
Connection
Rated 1 out of 5 stars
bad modem
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
to many issues with this cable modem. daily it would disconnect from the internet i would have to restart it and it would pick up again. but this happened daily. and the customer service was not of any help at all
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi CHAN,
You should not have disconnection issues with your modem router. We would like to look into the support opportunities for this. Please email us at [email protected]
Thank you
Rated 2 out of 5 stars
Better options available….
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I Think this made it pretty clear that my Internet was bad but the way it worked rebooting over and over which dropped not just the cable modem part but also the wifi just tells me it’s better to have separate wifi and cable modems.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you, NETGEAR Team
Rated 2 out of 5 stars
Good wired speed, horrible wifi!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nicely built solid, wired connection works like a charm. The wifi is horrible, on various internet connection speed test the wifi range from 10mb up to 35mb nothing higher. My old slow modem-router reached connections up to 200mb on the wifi, but slow on the wired.
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi Greg,
Thank you for the feedback on your Nighthawk CAX80. If you are experiencing slow wireless speeds we will be happy to look into the support opportunities with you. Please reach out to us at [email protected]
Thank you.
Netgear Team
Cons mentioned:
Connection
Rated 1 out of 5 stars
Save your time and money
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This thing is junk. Keeps disconnecting. 3rd one I've tried. 1st one ethernet ports were defective and last 2 it keeps disconnecting. Taking back
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi Droner,
Thank you for your feedback. We understand that you have had issues with disconnections on your CAX80 Nighthawk modem router. It's really odd that you have experienced issue son three products. We would like to work with you to see what might be causing the disconnections. Please email us at [email protected] with your phone number and time zone.
Thank you
Rated 2 out of 5 stars
Its pretty mid
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Range is not as great as you would think it is. Very similar performance to the ones they give you at comcast/cox.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you, NETGEAR Team
Cons mentioned:
Price
Rated 1 out of 5 stars
Dead after less than two years
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I paid $465 for this on Sep 22, 2020. Never again NetGear, never ever again.
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Bummed
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Meh. Tried to improve wifi throughout my home. Bought this after just an extender of same brand didn't help. Not a fan. Ended up going back to the cable company's router as it was actually much stronger than this. Super bummed.
If you need further assistance, please contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards, NETGEAR Team
Rated 2 out of 5 stars
Overhyped
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I honestly think it slow are internet down. I think Comcast Modem is better i thought reading PC magazine and buying a top notch expensive modem would be better so far failure..
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards, NETGEAR Team
Rated 2 out of 5 stars
Netgear Router
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got this router to go with spectrum. My internet has been having issues, it is to early to tel if this is any good.
I would recommend this to a friend
Rated 1 out of 5 stars
Would gladly drop it off tall building
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Netgear engineers really need to get their collective heads out of their ###. In 2024 this should be EASY to install and use. I would give a zero if possible. It decided to go back to semi original settings after set up and now I can't get in.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you, NETGEAR Team
Rated 1 out of 5 stars
Beware!!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This modem is straight garbage! I have a Gig connection with xfinity and i use their modem. I wanted to get away from the extra monthly charge so i thought id give this modem a try. With my xfinity modem i am consistently getting around 800mbps download and thats wireless. With this modem the MOST i was able to get was 15mbps download and that was hard wired into the modem. Wireless was even worse with me getting around 3mbps download. Stay away from this modem!
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you, NETGEAR Team
Rated 1 out of 5 stars
Like others, it’s bricked after a power outage
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I spent so much money on this a few months ago and lost power last week. Since then, it will not work. The only thing that pops up is the power light. I’ve done everything (EVERYTHING) including having Xfinity double check my lines. Nothing. This is an issue for so many people according to recent reviews and forms online. Save your money!
No, I would not recommend this to a friend
Brand response from Netgear Support
Posted .
Hi Joseph10123,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with a 1 year hardware replacement warranty, and if your CAX80 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards, NETGEAR Team
Rated 2 out of 5 stars
Wifi is broke.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The wifi is so bad, sometimes it is connected and sometimes not, now i have to call netgear for some help bc in bestbuy don't get back this item after 2 week.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards, NETGEAR Team
Rated 2 out of 5 stars
Not worth the money.
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It died after 7 months. Returning! Prior to that, it would stall or sputter. Bought it for streaming. Worked ok with wired LAN line, but WiFi was not consistent.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Complete garbage
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nothing but headaches and constant phone calls with netgear support for 2 days. I can't upload at 5mhz, only 2.4mhz. And graphic intense pages don't open correctly. I had to hit reload 3x to get this page. ZERO stars. This will be going back to the store in the morning. (My apple products are fine, the problem seems to be pc products)
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Dissapointed
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had high hopes for this Cable Modem Router combo; unfortunately it didn't work right out of the box. Two of the Gig ports never worked, signal kept dropping (although it was great when it worked), which made my devices lag even in 5GHZ.
I honestly think I received a lemon, because I've never had issues with any of NETGEAR products.
I returned it and got another combo cable modem router, Nighthawk AC3200 C7800.
Although I'm tempted to repurchase the Nighthawk AX6000 to see if it was a one off lemon that I received as I stated before.
I would recommend this to a friend
Brand response from Netgear Support
Posted .
Hi Rich,
We're sorry to hear that you had problems with your CAX80 and have already returned it. If you decide to repurchase the modem or any other NETGEAR product and experience any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards, NETGEAR Team
Rated 1 out of 5 stars
Just Over 2 years now
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worthless piece of junk… WiFi radio completely failed in unit… will not connect. Before this failure the unit always required powering down to get it to work again, not this time… Spend your money elsewhere. This thing was almost 500 dollars when I bought it. Plus I have the extender… another waste of 250 dollars… I will never buy another Netgear product.