Main Content

Customer Ratings & Reviews

$499.99

Customer reviews

Rating 4.3 out of 5 stars with 1434 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the Nighthawk AX6000 Wi-Fi 6 Router's speed, performance, and ease of use. Many appreciate the simple setup process and the wide range of coverage it provides. However, some customers have reported issues with dropped connections, and others feel the price is a bit high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,434 reviews
  • Rated 2 out of 5 stars

    Better options available….

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Think this made it pretty clear that my Internet was bad but the way it worked rebooting over and over which dropped not just the cable modem part but also the wifi just tells me it’s better to have separate wifi and cable modems.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Save your time and money

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is junk. Keeps disconnecting. 3rd one I've tried. 1st one ethernet ports were defective and last 2 it keeps disconnecting. Taking back

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Droner,

      Thank you for your feedback. We understand that you have had issues with disconnections on your CAX80 Nighthawk modem router. It's really odd that you have experienced issue son three products. We would like to work with you to see what might be causing the disconnections. Please email us at [email protected] with your phone number and time zone.

      Thank you

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Dead after less than two years

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid $465 for this on Sep 22, 2020. Never again NetGear, never ever again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bummed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh. Tried to improve wifi throughout my home. Bought this after just an extender of same brand didn't help. Not a fan. Ended up going back to the cable company's router as it was actually much stronger than this. Super bummed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Its pretty mid

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Range is not as great as you would think it is. Very similar performance to the ones they give you at comcast/cox.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overhyped

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly think it slow are internet down. I think Comcast Modem is better i thought reading PC magazine and buying a top notch expensive modem would be better so far failure..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is straight garbage! I have a Gig connection with xfinity and i use their modem. I wanted to get away from the extra monthly charge so i thought id give this modem a try. With my xfinity modem i am consistently getting around 800mbps download and thats wireless. With this modem the MOST i was able to get was 15mbps download and that was hard wired into the modem. Wireless was even worse with me getting around 3mbps download. Stay away from this modem!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Like others, it’s bricked after a power outage

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent so much money on this a few months ago and lost power last week. Since then, it will not work. The only thing that pops up is the power light. I’ve done everything (EVERYTHING) including having Xfinity double check my lines. Nothing. This is an issue for so many people according to recent reviews and forms online. Save your money!

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Joseph10123,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with a 1 year hardware replacement warranty, and if your CAX80 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 2 out of 5 stars

    Netgear Router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this router to go with spectrum. My internet has been having issues, it is to early to tel if this is any good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wifi is broke.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wifi is so bad, sometimes it is connected and sometimes not, now i have to call netgear for some help bc in bestbuy don't get back this item after 2 week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would gladly drop it off tall building

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Netgear engineers really need to get their collective heads out of their ###. In 2024 this should be EASY to install and use. I would give a zero if possible. It decided to go back to semi original settings after set up and now I can't get in.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money.

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It died after 7 months. Returning! Prior to that, it would stall or sputter. Bought it for streaming. Worked ok with wired LAN line, but WiFi was not consistent.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dissapointed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this Cable Modem Router combo; unfortunately it didn't work right out of the box. Two of the Gig ports never worked, signal kept dropping (although it was great when it worked), which made my devices lag even in 5GHZ. I honestly think I received a lemon, because I've never had issues with any of NETGEAR products. I returned it and got another combo cable modem router, Nighthawk AC3200 C7800. Although I'm tempted to repurchase the Nighthawk AX6000 to see if it was a one off lemon that I received as I stated before.

    I would recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Rich,

      We're sorry to hear that you had problems with your CAX80 and have already returned it. If you decide to repurchase the modem or any other NETGEAR product and experience any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 2 out of 5 stars

    Overpriced

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price. I had Comcast out twice and my signal is amazing. This thing drops signal regularly and just fluctuates far too much. I wish I didn’t get rid of my orbi. I can not recommend this.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi EFlat,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Cool router but may not for me.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem router was great just connecting to the internet and fast. However, it didn't work with my job's network. Had to return it.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi None,

      We're sorry to hear that you had problems with your CAX80 and have already returned it. If you decide to repurchase the Modem/Router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you work through the compatibility issues with your job's network. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Complete garbage

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but headaches and constant phone calls with netgear support for 2 days. I can't upload at 5mhz, only 2.4mhz. And graphic intense pages don't open correctly. I had to hit reload 3x to get this page. ZERO stars. This will be going back to the store in the morning. (My apple products are fine, the problem seems to be pc products)

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just Over 2 years now

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worthless piece of junk… WiFi radio completely failed in unit… will not connect. Before this failure the unit always required powering down to get it to work again, not this time… Spend your money elsewhere. This thing was almost 500 dollars when I bought it. Plus I have the extender… another waste of 250 dollars… I will never buy another Netgear product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked okay for almost 2 years and then died during a power outage (while plugged into a surge protector). Wifi range is not great. I live in a 2 bedroom townhouse ~1200 sqft and have the modem upstairs in my home office since I began working remotely. The wifi downstairs is awful. Glad I purchased the geek squad replacement warranty however not sure if I want another one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Failed Unit

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem is unusable. When there is a power outage it reboots and renames the wifi network. As the result none of my cameras smart lights laptops or tablets can reconnect. I spent over 2 hours on the phone with Netgear. They tried but no results. What's crazy is this is the 2nd one that failed. I don't recommend this router/modem.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi TimM,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your CAX80, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    Died After 48 Hours

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Performance, but it literally died after 48 hours of use. It's going back to the store and I'll find a different brand as I have lost faith in Netgear.

    No, I would not recommend this to a friend
Sponsored