Customer Ratings & Reviews
- Model:
- CAX80-100NAS
- |
- SKU:
- 6398057
Customer reviews
Rating 4.3 out of 5 stars with 1434 reviews
(1,434 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.5
Rating 4.5 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the Nighthawk AX6000 Wi-Fi 6 Router's speed, performance, and ease of use. Many appreciate the simple setup process and the wide range of coverage it provides. However, some customers have reported issues with dropped connections, and others feel the price is a bit high.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t extend to the whole house. It stated that it would meet the square footage of house but it does not. Very disappointed that I now have to get pods to pick up wi-fi all over the house.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Suzanne,
Thank you for the feedback on your CAX80 Nighthawk. We are sorry to hear that you have had a difficult experience with the range. This resource will provides some insight on improving your range: https://kb.netgear.com/1114/Improving-wireless-range-Overview
Please let us know if this resolved your issue by updating your review. If you need further assistance, Please email us at [email protected]
Thank you.
Rated 1 out of 5 stars
Buyer Beware!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable. Total garbage and not ready for public release. There are so many issues I don't even know where to begin. I have been dealing with Netgear Tech support since the day I bought this thing and they have even sent me a replacement that has the same issues. Buyer beware!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Ryan,
We will be happy to look into this experience with you. Please email us at [email protected] with your case number and a description of the issues you have experienced.
Thank you
Netgear Team
Rated 1 out of 5 stars
Netgear uses extortion to "support" their hardware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pay attention to the warranty (or lack thereof). You get 1 year hardware, and 90 days of "support". However if between 91 days and 1 year your hardware fails (mine failed at 94 days), they would not honor the warranty unless I paid for an additional support plan.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modem is garbage. My internet services were perfect with the Xfinity XB7 modem and decided to save money from rental fees. Nothing but troubles with this modem. Netgear in general is garbage. Will not buy from them again. I’m an experienced high speed internet tech for 25 years. HFC
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Erik,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing trouble with your device, we recommend checking out these troubleshooting resources: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Not Express VPN compatible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised as having VPN support but fails to mention that you are unable to pick a VPN of your own choice like the Express VPN that I wanted to install. On top of the hours long wait on hold for support I am totally done with Netgear as I also did not notice any improvement over the old 1900 Nighthawk I replaced this with either. Back it goes for a credit towards another brand.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Carter411,
We're sorry to hear that you had problems with your CAX80 and have already returned it. Your performance may have been over your network, to troubleshoot issues as this we would recommend the resource at this link: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network?language=en_US.
If you decide to repurchase the CAX80 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Trash
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t even come close to the area it says it covers.. constant issues with many apps after getting this router even sitting directly next to it I have issues.. can’t get a support person after 90 days without paying a premium subscription even when the warranty is 1 year.. do not buy
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MichaelG,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Died in less than a year.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great up until it stopped working as a wifi router and with LAN cables.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Robert,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
DON'T BUY THIS JUNK, TRUST ME.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GARBAGE. Completely dead and less than 1 year old. The Nighthawk App is a joke and won't connect. For $499, this unit was a complete waste of money. I will NOT be buying another unit, and critically lost a days worth of teams meetings due to its complete failure. I relied on this for a business, not anymore.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ARABlueTTRS,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these resources to troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you continue having problems with your CAX80, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Cons mentioned:Connection
Rated 1 out of 5 stars
Slow modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor internet connection, streaming and also gaming. Even my phone ran slow.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi LamesCHEAP,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Did not work for my house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this combo modem/wifi, which did not work for my house. I have older models of Nest cameras, and they kept going offline every minute. At first, I thought it was the cameras, but when I completely changed the modem, it fixed the problem. I purchased the modem only and wifi mesh from ASUS ZEN.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Call2016,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had a connectivity problem with your CAX80 and have already returned it. When experiencing a connectivity issue, we recommend visiting these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also for your wireless network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you decide to repurchase the CAX80 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.STAY AWAY! As someone who USED to prefer using only NETGEAR products, I am disappointed with this 400 dollar paperweight. after wasting 4 hours messing with it, it drops all connections every 15 minutes, and has to be hard reset. Go to net gears support forums for this and see for yourself, this is a common problem.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TheFist,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your modem. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Horrible device
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this router in April of 2021, last night it stopped working. Powers on but will not connect to internet. Reached out to Netgear and Bestbuy and was told the manufacturer warranty is for one year only. So $460 of my hard earned money down the drain.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Tonya,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US, and also: https://kb.netgear.com/24309/I-recently-lost-my-internet-connection-how-do-I-get-my-connection-back?language=en_US.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
- Pros mentioned:Speed
Rated 1 out of 5 stars
QC seems lacking
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast when it was working but 2 weeks in I went to update my wifi password and couldn't hard reset so effectively bricked
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Dave,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Not good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly tech support was terrible and to much technology interference and buffered the tv all the time
No, I would not recommend this to a friendRated 2 out of 5 stars
Hard Pass
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Better off spending a bit more for a mesh system.
No, I would not recommend this to a friendRated 3 out of 5 stars
Liked it a lot... until it broke at 1 year.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked it a lot... until the modem half broke. 1 year of constant use. Not moved. Not really physically touched for a year except dusting. Modem broke, but wireless was still functioning. Manufacturer issue. Best buy replaced it... it was a little trouble. I bought the insurance so i have another one which i am reluctant to setup again... =(
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm strongly suggesting, do not buy this product. It is not blocking any website - specifically for kids. I'm going to return this now. I was using 12+ years old modem and router from Comcast - ARRIS was easily manage all these site block and parent control.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ReturnToBack,
Thank you for your review. We will release smart parental controls in a future update for the CAX80 Nighthawk modem router. Further information on Smart Parental controls can be found here: https://www.netgear.com/home/services/circle-smart-parental-controls/
If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Always something
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always something. I bought this as a gamer and heavy streamer. Had to turn off the auto switching. Takes forever to reboot. Terrible coverage. I have a single floor home and it’s terrible. Speed is inconsistent. Bought due to “gamer” WiFi. But you better plug in or you disconnect
No, I would not recommend this to a friend- Cons mentioned:Connection
Rated 1 out of 5 stars
Poor Quality for Price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept dropping connection and wouldn't reach speed that I pay for. Avoid this piece of garbage
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Dijkstra,
Thank you for your feedback, please check out this troubleshooting resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem?language=en_US.
If you still need assistance with your CAX80, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Save your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great while it was working. Had device for less than 2 years and it just up and died one night. Attempted troubleshooting and it seems to be bricked. With the price of a router like this i cannot recommend this. The one year warranty is way to short and this seems to be a potential bigger issue than what is being let on.
No, I would not recommend this to a friend
