Main Content

Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.3 out of 5 stars with 1418 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the Nighthawk AX6000 Wi-Fi 6 Router's speed, performance, ease of use, range, setup, coverage, signal strength, and user-friendly app. Many also appreciate the added security features. However, some customers have reported connection issues and find the price to be high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,418 reviews
  • Rated 3 out of 5 stars

    Liked it a lot... until it broke at 1 year.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked it a lot... until the modem half broke. 1 year of constant use. Not moved. Not really physically touched for a year except dusting. Modem broke, but wireless was still functioning. Manufacturer issue. Best buy replaced it... it was a little trouble. I bought the insurance so i have another one which i am reluctant to setup again... =(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Always something

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always something. I bought this as a gamer and heavy streamer. Had to turn off the auto switching. Takes forever to reboot. Terrible coverage. I have a single floor home and it’s terrible. Speed is inconsistent. Bought due to “gamer” WiFi. But you better plug in or you disconnect

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm strongly suggesting, do not buy this product. It is not blocking any website - specifically for kids. I'm going to return this now. I was using 12+ years old modem and router from Comcast - ARRIS was easily manage all these site block and parent control.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi ReturnToBack,

      Thank you for your review. We will release smart parental controls in a future update for the CAX80 Nighthawk modem router. Further information on Smart Parental controls can be found here: https://www.netgear.com/home/services/circle-smart-parental-controls/

      If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Poor Quality for Price

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept dropping connection and wouldn't reach speed that I pay for. Avoid this piece of garbage

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Dijkstra,

      Thank you for your feedback, please check out this troubleshooting resource: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem?language=en_US.

      If you still need assistance with your CAX80, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to support.Netgear.com and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Save your money

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great while it was working. Had device for less than 2 years and it just up and died one night. Attempted troubleshooting and it seems to be bricked. With the price of a router like this i cannot recommend this. The one year warranty is way to short and this seems to be a potential bigger issue than what is being let on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stops working after first year.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 of these products. Both stopped working after 1 year. Right after the products warranty expires. Then you have to call Netgear and pay over $200 to get it fixed. They call it a Customer care contract. Don’t spend your money of this cool looking modem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router’s OK, but do not activate Netgear Armor. Once you turn it on, you can’t turn it off, and it significantly slows your internet. Based on this, I’m not buying any more Netgear products. What a poor design.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Modem/router

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only 5 months of use, the device completely shut down and quit working. Multiple attempts at restarting and resetting failed. Xfinity doesn't support it and tech support for net gear is expensive even on such a new item.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Condocouple,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with 90 days of complimentary technical support, and 1 year of hardware replacement warranty. If you are beyond the 90 days of complimentary support and you need additional technical support you will be asked to purchase an extended support contract, but if the device has failed and needs to be replaced you will not be charged for the support call, since this is covered under the hardware replacement warranty.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    PICK SOMETHING ELSE!!!!!!!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this brand new in June of 2021. To say I am disappointed is an understatement. To spend almost $500 on a router and it already break is extremely upsetting. I thought it would be of a higher quality. Stay away dont waste your money on this thing

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great until it died 366 days later. Think twice

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi dc3john,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.

      Regards,
      NETGEAR Team

  • Rated 3 out of 5 stars

    Disappointing for Netgear

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Netgear products for years. Very disappointed at unreliable streaming. Cuts out a lot and the prior one just went dead after about a year and a half. I have two of these in different cities so it is the router and not just the local service/layout - same choppy streaming.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a lot for me to leave a negative review, but this product line is absolute junk. I purchased a CAX30 and CAX80 and both were very glitchy (Interface and Functionality). My ARRIS offers more functionality and that was a $200 modem. Also, to my shame I didn't read all the horrible reviews left by others. Save yourself the headache and purchase another brand.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi BestBuyUser72,

      Thank you for your review and feedback. If you are having problems with your CAX80, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 2 out of 5 stars

    Wish it worked

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be a great modem/router if it worked with my isp

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wildly Overpriced Garbage

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this absurdly expensive product in March of 2022, and it died 6 months later. 4-day wait for the geek squad guy, after navigating the horrendous customer service call line. Nightmare experience with a nightmare product.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi John,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your CAX80, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Most inconsistent modem/router I’ve ever used

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most inconsistent modem/router I’ve ever used in my life. Everyday I had it I had to reboot it 5 times. I couldn’t get into any online game on any consistent basis. I would never recommend this product to anyone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    WIFI calling does not work on this unit.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get WIFI calling to work with this unit. No help from any techs either.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Wificallingdoesnotwork,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Many issues

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this in March 2022 and I’m writing this review in December 2022. We’ve had multiple issues since buying the CAX80. All confirmed to be the unit and not our ISP. Our previous Netgear Modem/Router had no issues, so we’re surprised and disappointed that this one has so many, especially at the price. Netgear customer service is not helpful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of Garbage

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most expense piece of crap I've every purchased. I bought the extended warranty and after 4 months it died and they replaced it with a bigger piece of crap and wouldn't transfer the warranty. Save your money. Netgear is crap.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi LFH2,

      We're sorry to hear that you are still experiencing issues with your CAX80, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Rated 5 out of 5 stars

    Get one!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing signal, can get wifi all over my house now! Took a little time to set up with my provider but once installed its been great!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing Range

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The range was disappointing. Returned and bought docis 3.1 cable modem and mesh router for less.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Ceerob1,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with the range on your CAX80 and returned it. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.