Customer Ratings & Reviews
- Model:
- CAX80-100NAS
- |
- SKU:
- 6398057
Customer reviews
Rating 4.3 out of 5 stars with 1434 reviews
(1,434 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.5
Rating 4.5 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the Nighthawk AX6000 Wi-Fi 6 Router's speed, performance, and ease of use. Many appreciate the simple setup process and the wide range of coverage it provides. However, some customers have reported issues with dropped connections, and others feel the price is a bit high.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but problems, wish I kept my old one. Connection drops constantly
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi HauntedDude,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device for the connection issue you are experiencing: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Netgear suck
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suck! Don’t spend the money on This! Doesn’t matter! This shut is the works.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi SantaCruzOne,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are experiencing an issue with your device, we recommend checking out these troubleshooting resources: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Pros mentioned:Speed
Rated 4 out of 5 stars
Faster wifi than at&t router and larger coverage a
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Faster wifi than at&t router and larger coverage area.
I would recommend this to a friend Rated 1 out of 5 stars
Stopped working after 3 months, overpriced
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in September, stopped working in december. Had an arris Surfboard SBG6580 and this wasnt much faster
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Franklin,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with a 1 year hardware replacement warranty, and if your CAX80 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Didnt work outta the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldnt get a IP address wifi didnt work and called tech. They said it eas defective and return right away.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Christopher,
We're sorry to hear that you had problems with your CAX80 and have already returned it. If you decide to repurchase the device or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardest thing to set up took me and rep over a hour set up
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Junk,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. These resources are available to assist if you need assistance setting up a new Cable Modem/Router such as the CAX80: https://kb.netgear.com/22715/How-do-I-activate-Internet-service-on-my-NETGEAR-cable-modem-or-modem-router, and also: https://kb.netgear.com/119/How-do-I-set-up-and-install-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Bricked after ONE YEAR
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great until it bricked after only ONE YEAR. :(
No, I would not recommend this to a friendRated 1 out of 5 stars
This was a nightmare.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get it to work maybe better luck next time.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Dolph56,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these resources to get your device setup: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US, and also: https://kb.netgear.com/22715/How-do-I-activate-Internet-service-on-my-NETGEAR-cable-modem-or-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Very disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 4 months and apparently the wifi/broadcast part went out. This was way too much money for this to happen!!!!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Nothappyaboutthis,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Absolute Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Died after 3 months, when it was working had to reboot every week. Buy an Arris surfboard instead
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Otts,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Fooled me
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected from net-gear, very surprised.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi GysgtCJ,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We would love to hear from you directly to better understand what your experience is, please email us your contact information along and a link to your review to [email protected], and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Worst purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible...always dropping signal. I've separated items between 2.5 and 5, and still!!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ISCO,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/13205/How-do-I-troubleshoot-wireless-networking-setup-issues?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Pricey and not reliable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not reliably broadcast WiFi. We have made four calls to Netgear tech support since the purchase.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Honestreview,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Nope
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It kept turning off all the time for me and I ended up taking it back and getting my money back.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi sirdeuce,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was faulty. Spent a lot of hours on something that should have been easy.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Pizza,
Thank you for your review and feedback. Please email us your contact information along and a link to your review to [email protected], and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Trash!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work!!! I had to reboot it at least once a week... I finally got tired of it....
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ElChapo,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Do not buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT WASTE YOUR MONEY! It stopped working after 90 days.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi KaydeeOcampo,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. All NETGEAR products come with a 1 year hardware replacement warranty, and if your CAX80 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Wrong purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not meet my needs. Need to exchange for the right modem/ router
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this. AX has not been perfected yet and this router is nothing but trouble.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worthy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is not heavy duty device and the setup is not easy
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Thoory,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. These resources should help you: https://kb.netgear.com/22715/How-do-I-activate-Internet-service-on-my-NETGEAR-cable-modem-or-modem-router, and also: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
