Customer Ratings & Reviews
- Model:
- CAX80-100NAS
- |
- SKU:
- 6398057
Customer reviews
Rating 4.3 out of 5 stars with 1434 reviews
(1,434 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.5
Rating 4.5 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the Nighthawk AX6000 Wi-Fi 6 Router's speed, performance, and ease of use. Many appreciate the simple setup process and the wide range of coverage it provides. However, some customers have reported issues with dropped connections, and others feel the price is a bit high.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Extremely Fast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This modem/router blows away the crappy one I rented from Comcast. I have roughly 30 things connected with no problem
I would recommend this to a friendRated 3 out of 5 stars
Worked good but not good enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked pretty good but does not cover enough area. My house was too large. Would recommend for a smaller space.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi IsaiasH,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 5 out of 5 stars
Just the best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it for the multitude of features and options it has!
I would recommend this to a friendRated 1 out of 5 stars
Save yourself the headache, seriously.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit ( Cax80 ) to replace the xfinity hardware and eliminate the rental fee. My unit lasted about 10 months before it started showing signs of failure. I was/am losing wifi signal beyond 10 ft from the unit, I added a signal booster/repeater but it did not help. Seeking help from netgear has been everything but easy, days between responses, being referred to by the wrong name, they seem scripted to exhaust the customer and try to sell you a service contract, even within warranty. If you are considering spending 400.00+ on this piece of equipment from netgear, do not expect longevity and reliability. You can expect netgear to try and get you to spend additional money and the feeling that you definitely did not get your money's worth.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MikeV,
We're sorry to hear that you are still experiencing issues with your CAX80, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Just fantastic!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works so perfectly and the connectivity is Just awesome! Worth the investment!
I would recommend this to a friendRated 5 out of 5 stars
fast and efficient
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek lightweight and the functionality is perfect.
I would recommend this to a friendRated 5 out of 5 stars
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great modem for anyone who is a gamer or works from home!
I would recommend this to a friendRated 1 out of 5 stars
Broke after 8 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it was working, it worked well. But it died after 8 months. Reached the customer service and they sent a replacement which was dead (tested with a working power supply and still dead) on arrival. Emailed customer service and they just ignored the numerous messages I sent. Moral of the story- stay away from Motorola products
No, I would not recommend this to a friendRated 1 out of 5 stars
Throws fits worse than my 2 yr old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this because all the kids are home with school, and needed something better than we had.. I am now 4 months into having this thing and wish I would have went with my gut in the beginning and took it back. Hard to set up, the app is crap, help from the company is crap, every single time the electric flickers this thing throws a fit and has to be completely redone. It is worth the money? Um no. If I could I would take it back. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jessme,
We are sorry to hear that you have had a difficult experience with your CAX80 Nighthawk modem router. Please email us at [email protected] with additional details on your prior experience with our support and your feedback on the app and CAX80. We would like to help improve this experience.
Thank you
Rated 1 out of 5 stars
Hasn't had updates in long time. Buggy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first this thing was pretty great, but as of now I'm sitting on a barely functional product only 2 years later. The 5Ghz radio was the first to go, and now the daily bugs mean that I'll be looking to purchase a new modem, and I'll make sure it will NEVER AGAIN be a NETGEAR.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BRogers,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to raccess the latest downloads and user manuals, and join our community. If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Get the extended replacement plan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a whole five months now it is a 400$ paper weight ! Wont reset wont hard reset and wont 30/30/30 reset and i doubt that netgear will replace stay clear of netgear spend your noneh else where
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Blckhrt13,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with a 1 year hardware replacement warranty, and if your CAX80 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Terrible companion/setup app
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app, which is needed to set up the hardware, crashes and loops. Does not recover well from problems. Had to hard-reset the device twice because the app kept dumping and couldn't pick up from where it stopped. Once it finally completed setup, signal failed repeatedly, and when we went back into app to manage the device it detected the hardware as a completely different model. Would NOT recommend.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth $400 to $500. The device indicates that it supports 2,500 sq ft, however, the internet is spotty.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi user304502,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
No good for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year, right after warranty expires, reset button doesn't do anything, what a waste.
No, I would not recommend this to a friend
