Customer Ratings & Reviews

I’ll try to keep this concise. Needed a mesh network to span a small facility. I have a fair amount of experience with networks and was able to set up both wired and wireless access points (4 total) with ease. The problem was system stability. The Orbi system simply stopped responding frequently and required hard reboots to kick start it each time. I spent lots of time over 3 weeks trying to get it to work. Tech support only offered the standard factory reset and start over. Did that 2x. Returned the Orbi and bought Google WiFi (6 access points) which has been flawless for 6 weeks now. I really wanted the Orbi to work but it was a terrible product. Seemed to be a firmware issue that the factory did not have a fix for in the 3 weeks that I had the product.

When it works, it works well. I have a 3-story 3000 sq. ft. house w/ Cat 5e cabled throughout. My router connects to a FIOS fibre modem and the satellite is in the 3rd floor. The 2 are connected via Ethernet. Recently, the satellite has started having problems. Finally it died. Netgear support initially tried to charge me to support their hardware. After convincing them that a dead satellite should be considered a "hardware issue" covered by the 1-year warranty, they RMA'ed it. Waiting for the replacement now. Day-to-day usage is a mixed bag. The built-in parental controls are rudimentary to say the least. If you want actual access controls (scheduled access, grouping devices), you need to pay for Disney Circle v1 ($45/year). Setting up static leases isn't very intuitive. in fact the whole web interface is just clunky. I've tried to organize my network so I can easily find devices when I need to segment them off the network (I have teenagers). This is not easy as the list provided in the Orbi interface isn't alphabetical, and I can't search it (other than using Ctrl-F in my browser). Beyond this, the Orbi doesn't share device info with Disney Circle, so I have to replicate my efforts on both services. It doesn't help that Circle only has the app interface (no web interface). All told, the product just feels like it lacks polish from top to bottom.

The new Orbi wireless router is very easy to set up and so far (1) month it is working as advertised

2000 sq ft house and coverage is excellent. Highly recommended

Great product, works well, easy setup..havent lost wifi since installation

My Orbi system is phenomenal. Prior to its implementation, I had no service on my bottom floor, and I'd tried everything short of access points, until I stumbled on this mesh system accompanied by the Best Buy GSS plan. Absolutely superb, and functionally sound. Updates fix all bugs reported, and CS team is great.

I was debating between this and the Linksys Velop router as my Google Wifi was running into some issues. This had some amazing reviews as the Velop but I was drawn more in the Velop. The app for the Orbi was missing a lot of detail and needed to login via a computer to get more information. The wireless on this though was powerful and provided full signal and fast speed throughout the house with all my devices. Recommend

This whole home wifi system is fabulous-excellent speed everywhere!

Easy to set up and full house coverage with maximum Wifi speed throughout.

Love this WiFi system. Big improvement over others I’ve had.

Pricey but worth it. Zero regrets!!! No problems with wifi connection anymore

I live in a town home and will usually get slow to no WiFi connection upstairs and downstairs; it was very frustrating for a gamer like me. Since I got this router, I’m getting consistent fast connection and finally able to take advantage of the Fios GHz WiFi I paid for. I can’t give enough positive comments about it and it felt life changing for me.

Very happy with the security and the speed of this router.

Easyvto vinfigure. By far, provide more coverage than other extenders/router

Very easy to set up and get everything connected to use

Super quick and easy setup with great coverage for my 4000 square foot house.

Great system - able to connect in places our old system would not.

I needed a stronger WIFI system as I have been 100% work at home since October. My other WIFI couldn’t handle my work setup, my Ring camera’s, etc. My brother recommended Orbi and it has solved all issues I was having. Comes with security that monitors phones and laptops. I highly recommend this as well.

Works as adverised, and exceeds my expectations. My only con is the price.

I had a Linksys EA8500 and upgraded to the Orbi to get better wifi coverage in my home (2 floors and a finished basement with lots of brickwork and ducting blocking the router signal). All I can say is this system is great, over 500MB up and down across the whole house! The EA8500 was giving me 100MB down and 60 up within a 25 foot radius with multiple dead spots.