Customer Ratings & Reviews

Out of the box didn’t work wifi kept turning on and off returned

This product has intermittent disconnects and totally shut down this morning and I had to reset our ID, username and password. I am going to return this.

Complicated to set up, not compatible with ISP. Awful service. Don’t recommend. Returned for different product that is working great

This router is horible. Not Use a friendly. Did not connect to my DVR lost Connection. I Returned it got and Google router 100% better

Continued connection problems. System shuts down and take days to reconnect.

First, I must say this is now my favorite WiFi setup and should be the backbone for all homes with more than 15 connected devices. My home has over 25 connected devices from cameras and door bells to tablets and phones to door locks, lights, and washer/dryer. The overall experience with Orbi has been the best ever and that is saying a lot for me. I have worked with many wireless routers in my day (IT background) and dealt with mesh networks which can be troublesome for many. The Orbi is the way to go! It is for that person who just wants to make a WiFi network in their home and is intimidated by the task to the IT/Tech nerd, like me, who cares about customization and performance. Here we go... Specs: What's in the Box? One (1) Orbi Router (RBR50) One (1) Orbi Satellite (RBS50) One (1) 2m Ethernet cable Two (2) 12V/3.5A power adapters Quick start guide Warranty and support information card Physical Specifications Dimensions: 6.67 x 2.36 x 8.99 in. (169.5 x 60 x 228.4mm) each Weight: 2.38lb (1.08kg) each Wireless Connectivity: • WiFi AC3000 - Band 1: 400Mbps @ 2.4GHz–256QAM - Band 2: 1733Mbps @ 5GHz–256QAM - Band 3: 867Mbps @ 5GHz–256QAM • Simultaneous Tri-Band WiFi - Tx/Rx 2x2 (2.4GHz) + 4x4 (5GHz) backhaul + 2x2 (5GHz) - IEEE® 802.11b/g/n 2.4GHz–256QAM support - IEEE® 802.11a/n/ac 5GHz–256QAM support Processor • Powerful Quad-Core 710MHz processor Memory • 4GB Flash and 512MB RAM Antenna • Six (6) high performance internal antennas with high powered amplifiers Beamforming • Explicit Beamforming for 2.4GHz & 5GHz bands Ports • Four (4) 10/100/1000Mbps Gigabit Ethernet ports - 1 WAN & 3 LAN for Router, 4 LAN for Satellite • One (1) 2.0 USB port each Light Switch • On/Off LED light switch Looks: The Orbi is the first router I have seen that doesn't look like a router or some piece of wireless equipment. It resembles something like an aroma diffuser or smart lamp. My only gripe is I wish it came in other colors, but who knows maybe that is in the works. It arrives in a well packaged box with easy to understand specs and details for setup. Setup: Setup is quick and easy to do and can be done on anything from a mobile device to the old fashioned hardwired method to a PC or laptop. I would say it exemplifies the words "Plug & Play". Basically, all you need to setup these devices is an internet browser and a wireless capable device. Once you open the box, you encounter one of the most aesthetically pleasing routers around. If this is your first rodeo, you can use the Quick Setup instructions. With your modem off, take the device labeled "router" (which has a port labeled "internet" surrounded by a yellow outline) and connect it like any other router to the modem. Power on your modem and once it is online turn on the router. It's that easy. Connect to the router's WiFi network using the credentials provided on the device like most other routers and you are connected with internet access. Too easy. Go to the router page and make any changes you'd like. The next step is where the magic happens... take the "satellite" device and plug it up near the router and let it connect or "sync" automatically to the network. Once it is connected unplug it and move it to another floor or part of your house where you want to boost wireless coverage. You can verify the satellite is connected by going to the router page and clicking on "connected devices". Here you can see the router and satellite list of connected devices. That is all. Now you have a professional level mesh network... simple right? **You want to connect to the router admin page and do the firmware update. I recommend doing this to keep things running smoothly.** Customization: If you are like me, you want to change your network name and password to make things more secure and identifiable out of the other tons of WiFi networks in your area. Login and start doing your thing. Orbi has included many of the functions from the "Nighthawk" line of their routers for those who are interested in performance tweaks like QOS, traffic prioritization, port forwarding/triggering, and DMZ. It also has logging as well as parental controls using Open DNS. You can also customize wireless connectivity schedules to keep those people off the internet when they should be sleeping ;). I won't bore you with more reading about these settings. If you are wanting more info on customization you are probably well versed in that arena so I don't need to explain. Just get one! Performance: The Orbi is a TriBand 802.11ac WiFi mesh system which means it is utilizing 2.4GHz and 5.0GHz frequencies. It has 2 bands in the 5.0GHz frequency range to go with the 2.4GHz band thus TriBand. It has 6 antennas in each device for maximum coverage up to 4,000 sqft. It can handle more devices since it has 2 "traffic controllers" directing traffic on the network rather than just one. So long to the days with 2 networks as it assigns the device to the band it will perform best. No more NetworkX2.4g and NetworkX5g to play with. It has beam forming, MIMO, and can support network speeds of up to 3 Gbps. It has 4GB flash memory and a half gig of RAM to perform at a high level. Auto detecting and auto sensing to simplify device connectivity and seamless roaming without looking connection like with range extenders. It supports all wireless standards at the time of this review with are Wireless-AC, Wireless-N, Wireless-G, Wireless-B, Wireless-A and is backwards compatible. It has USB for printer sharing or file sharing or to power a KEVO gateway like I do at my house. You can manage this system using the Netgear Genie app for those who want to manage this from a mobile device. This is just another plus. You can block devices and turn on access easily to get the kids off their devices and get their attention. Con: Lack of colors, no WiFi guest network (in the works), and for some the price.

Returned to Best Buy. Did not work for us with router

horrible wifi connection to every product in my home!

I was having issues with range/speed with my Google Wifi routers in my home which is a ranch style and has a large footprint with essentially 3 different wings. My Google Wifi had two pucks and an OnHub as my three router mesh system. When I was in the same room as the main router I was getting ~300 Mbps which is in line with my plan. The problem was that the 2nd Google Wifi puck was in my office with an excellent connection (per Google app) to the main router and my speeds were consistently only ~100Mbps, which is only 1/3 of what I should be getting. I also got about 50Mbps in a bathroom 2 rooms away (15-20 feet). I had enough of slow speeds on my work computer and around my house so I tried the Orbi and couldn't be happier. Before I set up my Orbi I ran speed Google Wifi speed tests with Ookla and wrote down the results. I set up the Orbi and made sure everything that was connected to Google Wifi was connected to the new mesh setup. I ran the speed tests in all the same locations with the Orbi and was shocked by the results. Every room in my house now gets the full 300 Mbps that I pay for. I am getting 3x the speed in my office than I did with Google Wifi with the main router/satellite in the exact same spots. Not only that I am now getting ~150Mbps in my backyard where I didn't get any service with Google Wifi. I would recommend Orbi to anyone who wants great coverage and speed throughout your home. It outperforms the google wifi mesh with 3 routers even though Orbi only has two...and it's not even close.

Netgear products are some of the easiest products to setup. Out of the box and setup it took about 10 including the router and satellite to update the firmware. Once this router was up and running it gave a very strong signal. I had an older netgear router which was very decent router but the signal barely went outside my house and if so it was sporadic. This Orbi signal is very powerful and it gave me a strong constant signal almost a house away from mine which was unexpected. I like to stream music when I cut the lawn which I never could before but with the Orbi it was no problem. I moved the satellite around my house including setting it just outside the back of my house, however when I did that it lost connection to the main router a few times but once I brought it back inside it worked fantastic. For the price it is definitely worth the price.

This product is a total waste of money and would be returned for a full refund including installation.

I have tried many different and high end solutions to get high speed wireless internet throughout my house and nothing has worked until now. I bought the Orbi router and one satellite this afternoon and am very, very happy with the coverage and the internet speed we are seeing throughout the house. Setup was a breeze. I was concerned that I might need one additional satelite because my home is approximately 4500 square feet and there are a lot of walls and other potential obstructions, but the two units are providing great coverage. No complaints at all.

I was a bit hesitant to pay $370 for this product (two WiFi towers). However, the person who helped me seemed pretty knowledge so it got me interested enough to do some research while at the store. Before buying this product, my setup was a Time Machine + extra Airport express base (my house is 2 stories and ~4000ft^2), and I was having a hard time getting enough or consistent bandwidth around my house. It would be 200-250Mbps next to the router, ~50Mbps around the middle of the house (right next to the airport express base) and as little as ~2Mbps in some bedrooms. I thought I just needed to buy more WiFi repeaters, but every time you do this, you keep downgrading your max speed because as you know, each repeater needs to talk to each other and use valuable bandwidth in the process. I bought it thinking I'm going to at least try it and return it if not a par with my crazy high expectations. What a surprise!!! I did get 200-250Mbps next to the router... and after placing the satellite (second unit) in the middle of my house, I was getting 200-250Mbps next to the second unit!!! I couldn't believe my eyes. I tested it again and again with my laptop, phone, iPad, etc. Same thing. Amazing. I started to go into every room of my house and even though I was getting some degradation, I was still getting a healthy ~100Mbps at the corners of my house... those are the places where I was getting ~2Mbps before. Thus, mission accomplished! I found exactly was I was looking for. BLANKET WIFI for my whole house with just 2 units (base and satellite). Setup was a breeze... 5-10min at most... and this is because I was trying to get them in the right spot so that they blended in with the rest of my gear. I also managed to turn off my Time Machine and use it in bridge mode (ethernet cable from Orbi to Time Machine) so that my automatic backups still work as usual for my MacBooks. I even left my printer connected to Time Machine and it is working just fine. If you are feed up with inconsistent and/or low bandwidth throughout your house and you are paying for ethernet service 200Mbps or higher, you should definitely consider getting Orbi. Again, not the cheapest option... in fact, maybe one of the more expensive solutions out there... but sure performs as advertised. Amazing product by Netgear!!!

Did not work for me. Couldn’t even extend range the 150’ I needed. Would not recommend

Exasperated. Product didnt work with "easy-setup" app. Hours wasted, returned product.

I'll begin by saying that this is a great looking set up. The actual size of them are quite big so they are very visible where ever you place them. I was able to get good download and upload speeds from them. Now for the bad. The actual set up took approximately one hour. To begin, with I plugged everything in and once I connected to the main router I was taken to the routers admin page. I logged in and everything looked good. It walked me through the set up of the wireless extender and at the end it froze up. I reset it all and finally made it through the process. Once that was all complete, I tried to pull up a web page and had no internet connection. After trying numerous times powering the unit off and on I ended up just resetting everything and went through the whole process again and after that it worked great. I would recommend this set up and I will also state that the person installing the Orbi must have patience.

This is my second set working 45 days and it drops connection all the time and tons of bad reviews

We ended up not needing it, didnt open it, so we returned it.

I have been specifically looking at both the Netgear Orbi AC3000 and the Eero Pro mesh systems for the last few months. They consistently receive some of the best reviews for use in larger homes in real world use. I currently have Internet Blast service (200/10 Mbps) through Comcast (Xfinity). I am running my service through an Arris SB6190 Modem (that I own). The modem was previously hooked up to a Netgear Nighthawk AC1750 router (Model R6400). It was a great router that worked great in our 1400 square foot home a few years ago. We moved into a 3,400+ square foot home with two floors and a full basement on a third of an acre about three years ago. We have five bedrooms with four on the second floor and the fifth on the first floor which we use as our office. Our Comcast service comes into our home at this location. It is in the northwest corner of our home. The shape of our home is rectangular with an attached garage located on the southeast corner of our home (opposite corner of our office). I have been a lifelong Netgear fan exclusively using several of their routers as Wi-Fi has developed over the years. Unfortunately, with the use of over 20 devices (iPhones, iPads, TV, wireless video cameras, etc..), the Nighthawk wasn’t cutting it anymore. Reception outside in the front of our home, garage and upstairs master bedroom were poor to nonexistent. We were getting 0-5 Mbps in our master bedroom (sits above the garage) and only 20-40 Mbps outside to our video cameras (furthest west of our router). It was time for an upgrade, plus Comcast had recently upgraded their Blast service from 150/10 Mbps to 200/10 Mbps. Before shopping for a new router, like you, I scanned hundreds of review websites trying to narrow down my search. Based on my personal research I narrowed down my choices to either the Netgear Orbi AC3000 or the Eero Pro Wi-Fi mesh systems. I also ran comprehensive speed tests using Ookla ( a third party speed test website). I didn’t want to use Comcast’s or the router’s software thinking it may be skewed. Without boring everyone with my total comprehensive list I will summarize the areas that were doing poorly, namely master bedroom, sunroom, front of my home and garage. It should be noted that I tested each area several times at various times of the day (morning, noon and night). The devices used were an iPhone Xr and a newer HP Surface Pro Laptop computer. In my initial speed tests with the Netgear AC1750 router I was getting the following averaged results: Office directly wired to the HP Computer: (147/11.9 Mbps), Office using Wi-Fi: (90.9/11.7 Mbps), Master Bedroom Wi-Fi: (4.3/1.6 Mbps), Sunroom Wi-Fi: (14.8/11.9 Mbps), Front of home Wi-Fi: (12.9/3.6 Mbps), and center of Garage Wi-Fi (9.0/6.6 Mbps). To note I wasn’t getting any Wi-Fi at the furthest points of my property line. I was recently fortunate to purchase both the Eero Pro 3 pack from Best Buy on sale (100 dollars off) and the Netgear Orbi AC3000 3-pack from Costco on sale (80 dollars off). Overall, the Eero was a little more expensive even with the sale. I set-up both systems separately and gave each 3 days to adapt to my home and ran the same tests in the same locations at various times of the day. The main router went in the office wired to the modem, one satellite in the family room (located between my garage and sunroom), and the third satellite in my son’s bedroom on the second floor in the center of the home. The results were as follow: Netgear ORBI RBK53S-100NAS (AC3000 3-pack): (Set-up time about 45 minutes as I had a couple of hiccups after the firmware updated). Office directly wired to the HP Computer: (197.0/12.0 Mbps), Office using Wi-Fi: (125.0/12.0 Mbps), Master Bedroom Wi-Fi: (126.0/11.9 Mbps), Sunroom Wi-Fi: (119.0/11.9 Mbps), Front of home Wi-Fi: (44.6/11.5 Mbps), and center of Garage Wi-Fi (76.5/12.0 Mbps). Furthest points of my property line Wi-Fi: 38.4/11.5 Mbps). I had an issue on two occasions while using the Orbi over three days where my Wi-Fi signal disconnected for no apparent reason. I had to turn the Wi-Fi off and then back on for my iPad and then it reconnected. I also had disconnecting issues with my Samsung television Q65, which I purchased last year. My Wi-Fi signal strength was at three bars on the main router and each of the satellites and the set-up process indicated they were placed close enough to each other, so I thought this was odd. Also, although my Wi-Fi speeds and range increased significantly, I thought they would be better, considering the Orbi 3-pack is said to cover 7,500 square feet. I took a detailed look into the Orbi App to see how and where my devices were connecting. This showed that my devices were not connecting to the closest Orbi hub and seemed to always want to connect to the main router/hub in the office. I tried numerous times turning the Wi-Fi off and on in my device settings, but the device would always re-connect to the office even if I was a few feet from one of the satellites. Then, when I would go upstairs close to the bedroom satellite, the devices would want to connect to the family room. It didn’t make any sense. I thought that maybe the three Orbi’s were too much and causing interference, so I disconnected the one in the family room, but was still having issues with my devices not connecting to the closest Orbi. I was very disappointed with that fact. The Orbi did do a good job of deciding when and when not to use the 5 GHz versus the 2.4 GHz radio bands. Eero Pro (AC2200 3-pack): ): Set-up time about 20 minutes, which included the firmware update. Office directly wired to the HP Computer: (239.0/11.9 Mbps), Office using Wi-Fi: (238.0/11.8 Mbps), Master Bedroom Wi-Fi: (225.0/11.9 Mbps), Sunroom Wi-Fi: (229.0/11.7 Mbps), Front of home Wi-Fi: (76.1/12.0 Mbps), and center of Garage Wi-Fi (125.0/11.9 Mbps). Furthest points of my property line Wi-Fi: 46.7/11.7 Mbps). In checking my connected devices using the Eero App I found that the Eero system was doing a great job of detecting the closest router/satellite and connecting to it. When moving from location to location throughout my home and outside I found that my devices would accurately and efficiently connect to the closest router/satellite within a few seconds of realizing there was a better signal; and like the Orbi, I found that the Eero Pro did a good job deciding of when and when not to use the 5 Ghz versus the 2.4 Ghz radio bands. A couple of things to note, I found that each of the Eero Pros felt very warm to the touch whereas the Orbi units felt cool over prolonged use. I was initially concerned, but after researching a little online I found that the Eero is using a heat sink mounted to the top of the device to draw heat away and keeping the processor cool versus the Orbi which has vents in its large plastic housing. Also, the Orbi units are very large and stuck out like sore thumbs in my family room and son’s bedroom. I could care less about the office because I had a huge router there before and it is on the corner of our desk out of the way. Some people do not care about the aesthetics, but I wanted to be clear that the Orbi’s are huge. The Eeros are smaller and for me they were easier to blend into our living areas. In summary and based on my personal testing and results, I have returned the Netgear Orbi and I kept the Eero Pro as I experienced it being more consistent and doing a better job of connecting to the closest Eero hub. This would most likely account for why I was getting better speeds and distance with the Eero Pro system. I also liked the functionality of the Eero App a little better as compared to the Orbi App. I did not use the Orbi's web interface, so I cannot comment on it. I am still recommending the Netgear Orbi AC3000 as I still found it to better than a single stand-alone router for larger homes. However, if you are looking for something you can simply set up and forget while having excellent stability, then I would highly recommend going with the Eero Pro.

Pros: - Works with most service providers and can add-on to your current provider gateway - Expandable, can buy additional satellites if needed - Loaded with features - AC3000 tri-band Wi-Fi speeds, 4 Gigabit Ethernet ports each, VPN, QoS, Dynamic DNS, DHCP with secure guest network access, MU-MIMO ready - Easy to unbox and set up - Excellent coverage and speeds, no dead zones - Plenty of wired LAN ports - Nice look, very modern - Mobile app (Apple and Android) available for system configuration and control Cons: - Cost - some of the other routers at this price point have more features and settings, additional satellites for expansion of the system will cost you - Limited USB 2.0 functionality I recommend this Wi-Fi system for those needing speedy wireless networking to all areas of a large home where multiple devices are present. Ideal for streamers, gamers, heavy data users.