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Customer Ratings & Reviews

Your price for this item is $379.99

Customer reviews

Rating 3.6 out of 5 stars with 10 reviews

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60%
would recommend
to a friend

Customers are saying

Customers find value in the easy setup of the 8-Channel, 4-Camera Indoor/Outdoor DVR Security System. Customers mentioned that the cameras were easy to install.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-10 of 10 reviews
  • Rated 4 out of 5 stars

    Almost everything I was looking for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera was easy to set up as long as you can run the wires. Running wires is the hardest part. I set mine up in a conditioned part of my attic and had an old monitor laying around that connected nicely via VGA. Set up on the DVR unit was pretty easy for me but I am a tech kinda guy. The email notifications are not working with gmail but I have yet to try a firmware update. I love the functions of the recording and scheduling all works great. The only con I would say is the iOS app is weak and doesn't look like it gets many updates. It crashes a lot and leaves a lot to desire of it in functionality but it does do the job sort of.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for your feedback! We are always striving to enhance your customer experience, as well as our technology. You can reach out to our Tech Support team through the Live Chat at our website www.nightowlsp.com

  • Rated 5 out of 5 stars

    Very happy with product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While researching security cameras, I found that Night Owl is one of the best (from installer recommendations and people who use Night Owl). I'm so glad I went with Night Owl. The 8 channel means I can add 4 more cameras. At present, I have 6. The clarity during both day and night are awesome. I can check remotely on my tablet or smartphone and also view all cameras on my television set. I'm very happy with this purchase and would recommend this product. Also, I like that Night Owl has 24/7 customer service.

    I would recommend this to a friend
  • Cons mentioned:
    Video quality

    Rated 3 out of 5 stars

    Average system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for with this system. The daytime pictures are great, but the night pictures are terrible unless there is some kind of background light. If you're looking for a system that takes great nighttime pics, then look at a better system.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the price! Great product! I would highly recommend product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned the item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't keep the item. I found a different system I decided to go with.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      I'm sorry to hear you decided to return your Night Owl purchase. Thank you for giving us a chance and please do not hesitate to reach out for future security related needs.

  • Rated 5 out of 5 stars

    Great cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras were easy to install. Hooked them up to the tv in the master bedroom. Clear picture even at night time.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      I hope this system serves you well. Thanks for choosing Night Owl.

  • Rated 5 out of 5 stars

    Great Video Surveillance System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is reasonably priced and was very easy to install. Setup was easy, as was the remote viewing with the app. Very pleased with this purchase!

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for your comment.

  • Rated 5 out of 5 stars

    Execellent system for the price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking for a reasonably priced camera/dvr system. This system could not be any easier to set up. The DVR walks you through 98% of it and the 24/7 tech support gets you the rest of the way. These are not Megapixel cameras if you have any experience with commercial cameras, but they certainly meet my residential needs. Setup on my smartphone was a snap. The hardest part of this is figuring out where you want to put your cameras and actually pulling the cables.

    I would recommend this to a friend
  • Cons mentioned:
    Video quality

    Rated 1 out of 5 stars

    WORST CUSTOMER SERVICE EVER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this system in November and it is now July and I still do not have working cameras for my security system, I have contacted Night Owl 22 times because my cameras were very fuzzy, not in color during the day and the cord from the DVR to the cameras was so hot to the touch I could not hold it for more than 5 seconds, I still do not have replacement cameras which I was told they would send me. They asked me disconnect all of my cameras and test them after we initially installed them before they could proceed with resolving my issue. My issue is still not resolved. Don't waste your money!

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good morning. Apologies for your unsatisfactory support experience. Could you send an email to [email protected] with your most recent ticket number? I will personally review your case and get your issues resolved. Again, sorry for your previous interactions with our support staff but we value you as a customer and will work to correct this. Thanks for choosing Night Owl, looking forward to hearing from you.

  • Cons mentioned:
    Video quality

    Rated 1 out of 5 stars

    Did not last 2 years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Night Owl system lasted 2 years before all channels became fuzzy. completley NOT viewable.The quality from day one was HORRIBLE. How this company stays in business is AMAZING. try calling customer support. You will be on hold for hours. When I did get to talk to a person they were unable to help me get my system to work online so I could view via my phone.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Morning dragonknight. I'm very sorry to hear that you have had a negative experience with our product. Unfortunately, there are a number of factors that determine the picture quality your cameras are currently capturing. During peak business hours our tech support line does occasionally experience lengthy hold times, which our company is currently working on. Our tech support team should be able to troubleshoot the problem with you. If you call during busy hours and are unable to hold, if there is one, you can use the Live Technical Chat Link on our website and troubleshoot with a technician that way. Thanks for Choosing Night Owl.

  • Customer reviews from nightowlsp.com

    User rating, 5 out of 5 stars with 2 reviews on nightowlsp.com.

    See all nightowlsp.com reviews
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