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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 90 reviews

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87%
would recommend
to a friend

Customers are saying

Customers appreciate the excellent camera quality and ease of use of the AHD Indoor/Outdoor High-Definition Security Bullet Cameras. Many found installation straightforward and the price reasonable. However, some customers expressed concerns about the night vision capabilities, particularly in low-light conditions. Improvements to night vision performance would enhance the overall user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 90 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent - Powerful - Brilliant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clarity and pricing is a great starter high end equipment... very satisfied, easy to hookup

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good morning, we appreciate your kind review! Thanks for choosing Night Owl =)

  • Cons mentioned:
    Night vision

    Rated 1 out of 5 stars

    TERRIBLE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid someone to set this system up and put cameras up around the house and 3 months later the cameras stop working. I pay ANOTHER person to come out to see what's wrong and it's the power source. They do not provide a powerful and reliable enough power cable to keep the cameras running so I have to pay to have a new power box put on the cameras (which is not on the same one as the dvr) and now that box is out so a little over a year and I have NO working cameras. And the night vision is obsolete.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good camera for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought 6 cameras and I have a professional installed them. They work great, and the pictures are sharp. I can view them through my smart phone, tablet, and TV.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Night vision

    Rated 5 out of 5 stars

    good camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the 8 channel system that came with 4 cameras. I wasn't going to purchase any since I so call live in a nice area. My fence got tagged which really made me wish I had my cameras then. They work as it should. The only problem I have is since they are wide angle cameras. I had to adjust them so they don't pick up every car that drives by or pick up my neighbors property. I like that I can mask off areas not needed. Night vision works pretty good. I have a lot of light around my home so that helps. with no lights on. Night vision isn't bad. You can Zoom in using the DVR function. The app is awesome. You can playback with it. You just have to make sure you have good cell reception or connected to Wifi. There is a little lag when using the app which is ok as long as it works. The notifications on your phone works well. The camera picks up everything as small as a bug flying buy. Cameras have a clear picture. Night time is clear only if you have lights in that area. Over all I'm happy with the entire system

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Night vision

    Rated 4 out of 5 stars

    Great Camera for Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nightowl truly puts out some great products and this one did not disappoint. With 720p, the image is clear and vivid to the extend that I can see blades of grass move in the wind. The night vision is no lie either, 100ft of a very clear picture in the pitch black. I have used footage from these cameras to ID individuals by their tattoos and clothing while the camera was in the night vision mode. Con: While the night vision does create a great picture in the dark, I do not think it is entirely uncommon for the night vision to go out in some of these cameras. I recently had one fail and it was beyond the period I could return it to BestBuy. My saving grace was Nightowl, which truly offers 24/7 tech support and resolved the entire situation.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thanks for your awesome review!

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    easy to install, clear picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, clear picture, the only bad thing is the phone app, it dissconnect most of the time, gives me headache when i try to turn the alarm off

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thanks for your review! Keep an eye on your app store for future updates to the NO HD application!

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Real hd cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is superb crystal clear, night vision is really good even up to 100 feet, best part is you don't have to change your existing wires, it works with any cable.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great cameras I have them on my home and have installed on several customers homes. Very pleased.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for reviewing these cameras. They are the cameras I currently use to safeguard my home and i couldn't be happier with the image quality I receive. I am so happy to hear you have been able to share with your customers as well. Please let us know if and when we can be of further assistance down the road.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good add on cameras.. Very easy to add on to current system.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for reviewing your product!

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Perfect DIY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed in one day! Completely compatible with my NightOwl 4 camera set up. Love the crystal clear, colorful video it gives...nighttime a little snowy but overall very happy with product.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great addition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed two more cameras to go on my system and these worked perfectly.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Morning Irisbeauty,

      Thank you for purchasing a Night Owl product and for providing your feedback! The 2 pack of AHD cameras work perfectly and provide a clear image when connected to a Night Owl AHD Series DVR. Please let us know if we can be of further assistance in the future!
      [email protected]

  • Cons mentioned:
    Night vision

    Rated 2 out of 5 stars

    Great while they work ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great at first then lost the night vision. Daylight is clear and sharp. Contacted Night Owl - told me to swap out with working camera To see if it was the camera or the wire. Did that - was the camera - now cannot get night owl to respond to my emails. Only three months old - Poor service and poor equipment.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good afternoon, apologies for the issues you are having with your system. Could you send an email to [email protected] with your latest case/ticket number? Once we receive your email, our internal tech team will get to work immediately to resolve your issue. Thanks for choosing Night Owl.

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Night vision

    Rated 4 out of 5 stars

    Good Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I have had this security camera for several years now. Have not had a problem. Good quality picture. The only thing I can say I wish was better, is the night vision. Picture can be grainy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We updated our old system to Night Owl HD and decided to add more cameras. These cameras are not HD but will work with the system. Picture quality is nice, we have a good view and range of our backyard. We can now see what's going on all around the area we need to see the most as well as what our dogs are doing. Called Night Owl twice (had tech questions) and the customer service from the technicians was great. Always a plus when you can get Great customer service.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good morning and thanks for being a Night Owl customer, we appreciate your kind review and will pass it along to our support techs! Have a great day =)

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Night vision

    Rated 4 out of 5 stars

    Good starter system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good starter system for monitoring your house. Wish it's nighttime would pick up liscense plates but otherwise good

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for your kind review!

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Night vision

    Rated 4 out of 5 stars

    Good not fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall image is good. Night vision isn't as good as I thought it would be. Maybe my expectations are too high.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thanks for your honest review, we are continually improving our products and have some great releases coming up. Keep an eye out! Thanks for choosing Night Owl.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Add on camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is nice add on for night owl camera systems. Everything included

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    clear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    clear for the price and does come with the charger when i originally purchased this at the store they had to order it but i asked about power supply they did not sell it. anyways bought one from amazon come to find out when i was ready to install it had one in the box. wish the best buy staff knew this now i had to go to hassle on sending back the power supply i ordered

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great cameras very good picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed 2'cameras originally but I was so impressed with the quality of the picture and the ease to install I purchased 2 additional cameras they are outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera was very easy to install and there was no setting up that needed to be done thank you

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for reviewing your purchase!

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