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Customer reviews

Rating 4 out of 5 stars with 6 reviews

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83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Pros mentioned:
    App speed

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These systems are very stable, super easy to set up and the app is very fast when connecting remotely, even when away from the local network. This is the 4th system I have purchase to install for a customer and every single one of them is working solid. I would definitely recommend this unit to anybody who needs a system with remote connection and local storage.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for the strong recommendation and the continued business. We definitely appreciate you!

  • Rated 5 out of 5 stars

    Excellent DVR Purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was excellent purchase because it has more clarity in the view from the.cameras and has more gigabytes. I am Very Happy with my Purchase.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      That is awesome! Thank you for the feedback! Don't hesitate to reach out with any questions you may have :)

  • Pros mentioned:
    App speed

    Rated 5 out of 5 stars

    Excellent DVR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an upgrade from my previous DVR system and the Night Owl was an excellent choice. Very smooth operating system and easy mobile connections

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for choosing Night Owl.

  • Rated 5 out of 5 stars

    Great for personal use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More user friendly as far as programming our needs

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      That is fantastic to hear. Thank you for being a part of the Night Owl family!

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is not worth the time to setup. Kept on turning off and quality was very bad. Difficult to setup.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Please contact our technical support team at 1-866-390-1303 and one of our agents will assist with your setup issues. Thank you!

  • Pros mentioned:
    App speed

    Rated 3 out of 5 stars

    beware of the Night Owl X mobile app!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Night Owl - why did you change the mobile app? The old Night Owl HD app worked great, and allowed full control over the networking settings. The newer Night Owl X app forces you to log into a cloud server and then routes your video surveillance traffic through it. Beware - your video is now sent through Night Owl's cloud server on Amazon AWS and who knows who can see it? The mobile app also connects to some strange Chinese Internet sites for some odd reason. The inability to connect directly to your Night Owl DVR and instead have the traffic routed through who-knows-where is a HUGE security and privacy issue! Please bring back the advanced networking options, Night Owl. Port forwarding is not rocket science. Other than that, the DVR has worked great for a few weeks now, and the app (risky as it to use) works very well. No performance issues noted. Unit seems more ventillated and yet more compact. Image quality is good - with the 1080p cameras, I don't see an improvement despite the "Extreme HD" claim. Most of the negative reviews online are concerning the Night Owl X app. Fix this, and make it fully configurable again, and this will be a decent product.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Afternoon, thank you very much for your feedback. Night Owl X application is not a replacement for our Night Owl HD application. They are two different applications which are used for different Night Owl System. Also, remote connectivity is handled via P2P and is a secure connection. If you have any additional concerns please reach our to our technical support team through email at [email protected]. Thank you for choosing Night Owl.

  • Customer reviews from nightowlsp.com

    User rating, 4.8 out of 5 stars with 20 reviews on nightowlsp.com.

    See all nightowlsp.com reviews
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