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Customer Ratings & Reviews

Your price for this item is $99.99

Customer reviews

Rating 4.6 out of 5 stars with 497 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers find value in the affordable price of Norton 360 Premium, appreciating that it offers comprehensive protection for multiple devices, including 10 devices on a single subscription. They also appreciate the added security features like the VPN and dark web monitoring. However, some customers have expressed annoyance with the auto-renewal feature and occasional pop-up advertisements.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 497 reviews
  • Pros mentioned:
    Device compatibility

    Rated 5 out of 5 stars

    Good Buy when on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product for protecting devices. nice that it works on 10 devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice to have, but trying to sell more options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty expensive if its not on sale. Downloaded it and then there's more things that would be nice to have already included since this is supposed to be the highest model for Norton Security.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too intrusive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could have given 4 star but Norton is too invasive as regards to privacy. Almost everyday I receive email promoting something.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Value uncertain.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton provided better service in the past. The products were simpler to use in the past.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great anti-virus software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great anti-virus software for protection, great value.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Antivirus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've tried them all. This is the very best solution.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Simplicity!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Your Geek Squad installes it, thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Security review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy protection for your computers! This one works well for us.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loaded this, but apparently the laptop Acer's free 30 day trial of Norton does NOT recognize other?????

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Norton 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Challenging activation once installed appears to be monitoring

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to set up and still not completed. It requires too much setup.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Needed instructions to load

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was never told her to install it nor did I everreceive any instructions by email, so I returned it and ordered it from another source that included directions

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bogus

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i purchased this product thinking it's Norton's Lifelock 360 the pic is a bit misleading after i have had this for a while. Nortons informed me that it's not Lifelock the company that makes it is Norton's Lifelock not the product itself.. it's only norton's 360 a lesser quality product. I'm not happy with this at all as i can't return it and now am stuck with this lesser product til next year.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    JLM55

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton takes over your computer. and you can not uninstall it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    absolutely garbage don't buy it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely garbage norton ain't the same as it used to be it charged a. Bunch of charges to my credit card. I went to return it to the store and best buy wouldn't refund my money. So i had to switch to a different brad of internet security

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    No to Norton

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it. The protection windows 10 provides you is better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not protect what they offered me Bad bad bad very bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Alomt Distryoed My Laptop, Microsoft Corporate ha

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I canslled it right away and i had to get new bank card numbers!

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi MichaelH - Sorry to hear you didn't have a good experience, I noticed on the title you referenced Microsoft, but the review was on a Norton product but sounds like the issue was with Microsoft. If the issue was with Norton, I am sorry to hear you faced these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

  • Rated 1 out of 5 stars

    wrong discription and damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    while buying it shown as we can return it. but When I go there they are not allowed to take the return.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi - Sorry, your review doesn’t make any sense?

      First, right on the Best Buy product page from your review, it says:
      “ EXTENDED HOLIDAY RETURN PERIOD
      When purchased now through Dec 31, you can return this item anytime until Jan 14.”

      Second, Norton offers a 60-day money-back guaranty (support.norton.com) so I’d recommend you please follow ALL your options before negatively and improperly reviewing it. Also, what was “damaged”? Symantec

  • Rated 1 out of 5 stars

    Got hacked

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It got hacked within 4 days of buying it, didn’t do its job at all

    No, I would not recommend this to a friend