The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 161 reviews
Rated 4 out of 5 stars
Good Not Great
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s an improvement on the controller that came with my LG TV. It does control my Bose sound bar, which is a big plus. I wanted one with a working microphone but it only works with Google. I tried to contact the company for help but they don’t answer their phone nor requests through their website, so their customer service is terrible. Finally the buttons are better on this controller so it’s worth keeping but I’m not entirely sure worth the money.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I attempted to purchase the One For All URC‑7966 from several Best Buy locations and through warehouse shipment. Each unit arrived brand‑new and sealed, but all showed the same out‑of‑box defects: the remote would not enter setup mode, the OK/Input area illuminated without being pressed, and the backlight activated on its own. Because these issues were identical across multiple units from the same regional distribution batch, I was never able to complete initial setup or test the remote’s intended features. My experience appears to be batch‑specific, but it prevented me from evaluating the product, so I can only rate based on the units I received.
Dear Danny, thanks you for your review of our URC 7966. We are sorry if the instructions and product descriptions were unclear. This URC has a motion sensor that activates the backlight. Also, this remote has to be programmed via the MyNEVO App on your smartphone or tablet. It does not have a setup mode. We would be happy to help with the setup and answer all questions. You can always contact us directly via https://www.oneforall.com/en-us/webform or via Facebook Messenger. Kind regards, Your One For All Team
Rated 4 out of 5 stars
Good but not perfect
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good remote but it had to be reprogrammed twice (so far) to work correctly. Buttons are larger than our last remote, which works better for my visually impaired spouse.
This reviewer received promo considerations or sweepstakes entry for writing a review.
App is decent, install only a little painful. Changer operation is clunky, the multi function buttons take multiple presses to actually work. Goes through batteries fast and works best only when the batteries are fresh. Button presses regularly do not register. Basically works with more effort than should be required.
Dear Brian, thanks for sharing your experience with URC 7966. We are sorry to hear that you are having issues with the app setup and control of your devices. That should not be the case and we would love to help you set everything up to the best possible extent. You can always contact us directly via https://www.oneforall.com/en-us/webform or via Facebook messenger. Best regards, Your One For All Team
Rated 1 out of 5 stars
Worthless
|
|
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice design remote and I like the backlight. But doesn’t reconize my 2023 Samsung oled tv at all! It’s stupid to only have an app to connect the remote to the tv and not have the codes as a backup option. I contacted customer service but they’re hours are more convenient for them rather then the customer. 9am-3pm est. I will likely be returning it. I’m so disappointed.
Dear BestBuy customer, thank you for sharing your experience on our URC 7966. We are very sorry to hear that the setup did not work at all. It would be our pleasure to help you with the setup and answer all of your questions. You can always contact our support directly. You can either call us at 855-716-2573 (TOLL FREE) or email us at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team.
Rated 1 out of 5 stars
Terrible Remote
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased today to replace a Harmony remote which are no longer supported by Logitech and attempted to connect with TV, Blue Ray Player and surround sound (all Sony devices). Connects via phone app. After connecting to TV. It worked for a while then couldn't get it to work. Wouldn't connect to surround sound. Kept getting a message on app saying couldn't find remote, check batteries (new batteries). After playing around for about 30 minutes, I gave up and going to return it to store. I guess I'm stuck with Harmony remote.
Dear Eddie, thank you for sharing your review on our NEW URC 7966 Smart Control Pro. We are very sorry to hear about your experience and are here to make it right for you.
Please call us at 855-716-2573 (TOLL FREE) or email us at [email protected], we will gladly assist and support you. Resolving this issue, and others like them is what we are here to do. We are open from Monday to Friday, 9 AM to 4 PM ET.
Best regards. We look forward to hearing from you shortly.
Team One For All
Rated 4 out of 5 stars
Remote
|
|
Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to connect.
I like that it lights up so that you can see the buttons in a dark room.
Dear Best Buy Customer, Thank you for reaching out to us about your URC7966 remote. We’re sorry to hear you’re experiencing connection issues, that can be frustrating! To help you get connected quickly, please contact us through this link: https://www.oneforall.com/en-us/webform or via Facebook Messenger. We will be happy to assist you step by step. Kind regards, Your One For All Team
Rated 1 out of 5 stars
Worthless
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Never even worked once. Brand new batteries. The app doesnt work at all to set it up. I deleted the app and retried it several times. It wont update the remote. The AI interface is a waste of time and none of the buttons work.
Dear Steve, thanks for leaving your review on our URC 7966. We are sorry to hear that the setup did not work at all. We can understand your disappointment and we would be more than happy to help you setting everything up and answer all of your questions. Please, feel free to either call us at 855-716-2573 (TOLL FREE) or email us anytime at [email protected]. Our opening hours are from Monday to Friday, 9 AM to 4 PM ET. Best regards, Your One For All Team
Rated 5 out of 5 stars
Easy setup and works great!
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to setup and works great! My favorite feature is programming the volume buttons to always work with your soundbar.
Dear Stephanie, thank you for your review on our URC 7966. We are sorry to hear about this and would be more than happy to find a solution for you. We would appreciate it very much if you could contact us directly via https://www.oneforall.com/en-us/webform or via Facebook Messenger. Looking forward to hearing from you! Kind regards, Your One For All Team
Rated 3 out of 5 stars
Won't work with Roku Stick
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works OK but I can't get it to work with the Roku Stick
Dear BestBuy customer, Thank you for your review on our URC 7966. This remote is only compatible with IR controlled devices and BT devices that are based on GoogleTV and Amazon Fire. The Roku Stick is not compatible, unfortunately. Depending on your TV you might be able to control your stick through HDMI CEC. If you have further questions, please feel free to contact us directly via https://www.oneforall.com/en-us/webform or via Facebook Messenger. Kind regards, Your One For All Team
Rated 4 out of 5 stars
remote control assumption gone wrong
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This remote did not work with our 65" Samsung model un65tu7000fxza for the voice input feature. My tv was purchased 3/8/23. After struggling to get the voice input feature working on the remote I called Samsung and learned that although I bought my tv in 2023 at Bestbuy Samsung told me the tv was made 2020 and did not have the voice input capability. The online sales representative with Bestbuy made the same assumption and recommended this remote. We were all incorrect. Lesson learned.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was able to sync all my devices. Eliminating the need to have three different remotes. It has a great feature that allows me so control everything on the TV except volume which impacts the soundbar. Good solid purchase!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I went to the store to ask the geniuses in the TV section if this remote would power in my Xumo and other products. I told them if they're not sure no as an acceptable answer. They said oh yeah it works well when I got it home. Guess what it didn't. Took it back the next day the only thing not refund. It was my gas money to go to their store. I won't make that mistake again.
Dear Mark, thank you for your review. We are sorry to hear about your experience. If you are looking for the right remote for your setup, we would be more than happy to help. You can always contact our support at https://www.oneforall.com/en-us/webform or via Facebook Messenger. Kind regards, Your One For All Team
Rated 5 out of 5 stars
Great programmable remote with backlight
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
A great programmable remote that includes a backlighting feature. There's a little bit of a learning curve converting from the original remote to this one but it's worth it.
Dear Charles, thank you for your review. We are sorry to hear that you could not control your devices. We would be more than happy to help you find the right remote for your setup. Please, feel free to contact us directly via https://www.oneforall.com/en-us/webform or via Facebook Messenger. Kind regards, Your One For All Team
Rated 5 out of 5 stars
Perfect for the dark
|
|
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I replaced the remote that came with the TV with this new universal remote. It is easier to use plus it is backlit making watching in the dark a breeze.