Customer Ratings & Reviews

Experienced the blue screen of death and took my laptop to Geek Squad to see if they could help. I didn't have an appointment but they were able to take my laptop in and get it sorted. I was without it for a few days but it's now working great. Everyone I spoke with was really helpful and kind so I appreciated the assistance I got.

The Geeks are GREAT!!! They are first of all very pleasant to work with. From my experience they have always been able to fix my tech problems! Once they get started they do not waist time! They have helped me with my iphone and my Apple computer. At times there may not be a problem with the tech, then they kindly will work with you to help you solve your your problem.

Excellent skills displayed by Geek staff in explaining what needed to be done and then accomplishing that in a few days. My only issue was scheduling a pick up time. The "system" was not flexible and difficult to nail down compounded by the two hour travel time required.

I am not the best with computers, but they explained everything in a very straightforward manner. The problem was serious and my computer had to be reset, but they recommended a good backup drive that ensured that all of my documents were safe

The instore Agent was very patient with me explaining what the proccess was at setting up and transfering everything from my old laptop to the new one.

I go to Best Buy because I can obtain the professional advice and service of the Geek Squad. These are wonderful professional people who help us to set up our computers and solve our problems over the years. The fellow who set up my computer was a real gentleman and worked in a fast and professional manner

Had a major problem with my laptop. I needed to reset it after an overseas "helper"? messed it up so badly that I was unable to get recover key from Microsoft. After chatting online then talking to a person to determine if the Geek Squad could help me, made an appointment and took it in. The person I dealt with was super! He got the recovery key and also reinstalled Windows 10 for me! I would definitely go back to them for help with my devices,

Awsome service and great people and they know what they are doing

Geek Squad customer service is oustanding! They are very efficient, highly effective and easy to understand! I have will recommend them to anyone looking for IT services to help manage the increasingly complicated world of personal electronic hardware and software systems.

As always, the people at the Geek Squad always take great care of me. My only complaint is that Best Buy is closing down its' store in Plattsburgh, NY. I seriously request that they reconsider this decision. There are so many people in this area that are not happy about it and I think it is a bad move on Best Buy's part. Please Best Buy, stay in Plattsburgh, NY. Remember that as soon as the border is opened, you will also have many of our Canadian friends looking for electronics, appliances, TVs, video games, etc,.

The geeks installed a new hard drive and reloaded the operating system and everything is working well. They were professional and knowledgeable and completed the work faster than estimated. I love the geeks!

The person who worked with me was knowledgable, Friendly, and overall great.

Geek squad did a great job fixing the blue screen of death in thisbsystem

I had a tablet that I wanted to have scrubbed because I could t login. I didn’t want to throw away great hardware. They did an incredible job and communication was fantastic!

The agent showed us laptops and helped us get the best price for our money. Then went through everything got everything downloaded that needed to be. when we picked it up he proceeded to show us how to find things and how things worked. fantastic job.

Geek Squad has been alwats professional, thorough, helpful, and friendly. I am always happy with this service.

Great protection for your devices. Will cover all electronics in your home for 1 price.

Installation installed by professionals in store at a timely manner

Have used this service several times. Always timely service.

Geek Squad really helped me out. I was worried that I was going to have to buy a new computer but GS got me together and was able to update my operating system seamlessly. Customer service was great and I appreciate assistance. Thank you.