Customer Ratings & Reviews

Have used Geek squad for many years and the knowledge and ability of its staff is always so trustworthy. Recommend it to all my friends. Really love being able to make a appoint and they are always on schedule!

They did a good job -- diagnosed the issue correctly and fixed it. I think I paid 200 dollars

The Geek Squad diagnosed the problem with my Toshiba Satellite laptop and got me running in a matter of hours which was faster than they quoted. Everyone in the store that I interacted with were very helpful and I'm very happy with their service.

They are great technichens who know computers inside and out and are very patient and kind and explain with great detail what and how to fix problems

Always do a good job on things I take in for repair

All around good service. Fast and efficient. Good work!

Love their service. They do a great job and they're very professional.

This was handled immediately when problem was detected

Fast service! Kind people! Very attentive to what I needed! Very knowledgeable and called upon quicker than expected

Really got my pc back on track when this Microsoft bug shut me out had me up in running on less that 24hr

Geek Squad remains the best thing that Best Buy has going. In recent visits to local Best Buy locations, I found the stores inadequately staffed to handle the crowds. The knowledgeable, professional sales agents appear to be a thing of the past. The only exception is Geek Squad. They are staffed by friendly, knowledgeable professionals. Geek Squad still requires customers to make appointments to drop off and pick up devices. However, I did not encounter the long lines from 3-4-5 years ago. This could easily be a walk in service as it once was.

I had an issue installing my new Samsung 990 EVO Plus, these guys found the issue quickly and fixed it. Laptop is up and running like new.

Experienced the blue screen of death and took my laptop to Geek Squad to see if they could help. I didn't have an appointment but they were able to take my laptop in and get it sorted. I was without it for a few days but it's now working great. Everyone I spoke with was really helpful and kind so I appreciated the assistance I got.

Excellent skills displayed by Geek staff in explaining what needed to be done and then accomplishing that in a few days. My only issue was scheduling a pick up time. The "system" was not flexible and difficult to nail down compounded by the two hour travel time required.

I had my new laptop installed with Microsoft ware. Very pleased with the out come.

Had a major problem with my laptop. I needed to reset it after an overseas "helper"? messed it up so badly that I was unable to get recover key from Microsoft. After chatting online then talking to a person to determine if the Geek Squad could help me, made an appointment and took it in. The person I dealt with was super! He got the recovery key and also reinstalled Windows 10 for me! I would definitely go back to them for help with my devices,

As always, the people at the Geek Squad always take great care of me. My only complaint is that Best Buy is closing down its' store in Plattsburgh, NY. I seriously request that they reconsider this decision. There are so many people in this area that are not happy about it and I think it is a bad move on Best Buy's part. Please Best Buy, stay in Plattsburgh, NY. Remember that as soon as the border is opened, you will also have many of our Canadian friends looking for electronics, appliances, TVs, video games, etc,.

The geeks installed a new hard drive and reloaded the operating system and everything is working well. They were professional and knowledgeable and completed the work faster than estimated. I love the geeks!

I go to Best Buy because I can obtain the professional advice and service of the Geek Squad. These are wonderful professional people who help us to set up our computers and solve our problems over the years. The fellow who set up my computer was a real gentleman and worked in a fast and professional manner

Awsome service and great people and they know what they are doing