Customer Ratings & Reviews

Geek Squad was very helpful when explaining things needed and since I am a non-techie, I appreciated that I was explained everything in language I could understand. The work was completed ahead of schedule and I was able to begin using my laptop earlier than expected. Thanks Geek Squad.

Was mad about having to buy it the computer was 2 months old and was corrupted from a hp update from hp but I was told there is no warranty implied on software when purchasing a new computer but I had to have it installed

The Geek Squad was extremely knowledgeable and professional. Not only was he able to repair the issue with my MacBook, but he was able to offer suggestions for backing up file to an external hard drive which is something I'd been thinking about but hadn't gotten around to doing.

Store agent was fantastic. Helpful. Friendly. And answered all my questions. Great experience.

The agent worked carefully and efficiently. He was pleasant and explained carefully all that he was doing as well as answering my questions.

Team was able to load software after I had my PC hard drive crash. Was able to reload needed software.

Geek squad was super helpful in assisting me in resetting my Mac book that i messed up, definitely would recommend to all of my friends and family

Laptop was wiped from content and new Windows 10 Home version installed. Service was easy with no problems. Everyone I talked to knew what they were doing.

I only got the service because I didn't have a better option. I brought my laptop for repair around 5 times. They never fixed it. They only reseted back to the original state, after couple months I experienced the same issye. Finally I asked the to change the hard drive. They did. I needed an appointment for pick up. The technician should sit with me and walk me through everything they did. Well he just handed to me and said he didn't know anything. He just read the note that said Hard drive change. That's all. Went home and I couldn't download windows. I went back to the technician with out an appointment. he seemed annoyed by me, I don't remember what he said and I left again. Once again I couldn't set up my computer for the 3rd time I came back and the technician decided to bring a second person to deal with me. This second technician took my computer to see issue. Some how he didn't know why the computer didn't allow to download windows 11, but he was able to download windows 10. Finally my computer was working fast. He was nice and advised me to come back again to see what was the issue with windows 11 (computer had windows 11 before changing the hard drive). Honestly I don't think g-squad have people skills

My content was save after being frustrated of not knowing why my computer was not useable. i could not login to windows after having a flashing taskbar and black screen.

Keith was outstanding in his service. He was patient, respectful and successfully solved the issue on my device. I hope you will reward him in whatever manner is appropriate.

Computer works well. Service was great and we got the computer back quickly.

Good team they have. Wait time is a bit long if walking in and appointments usually full for a few days. Great help when available though

Amazing service. Ryan and team went above and beyond and I will be back for anything and everything.

Great help from geek squad. I received new operating system and they reinstalled my software. All is great now

Fast efficient service on my locked up computer. Offered one year protection at a reasonable price.

Our computer crashed and we were concerned that all of the data on our hard drive was lost. Geek Squad determined the data was on the hard drive and reinstalled the operating system to allow us to continue to use the laptop.

I really like Best Buy for guiding me from scammers and keep my account safe

Geek Squad are the best service provider in terms of software and hardware

Pretty good work and very quick! Fixed my son's computer