Customers are impressed with the Alpha Glass Screen Protector's ability to protect their Samsung Galaxy S9 screens and its easy installation. However, some users experienced issues with the screen protector's durability and adhesive, reporting cracking and difficulty maintaining a secure fit. The touch sensitivity was also a concern for a few customers. Overall, opinions are mixed regarding the product's long-term performance.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 57 reviews
Rated 3 out of 5 stars
Doesn't seal around edges; lets dust in
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my OtterBox Commuter case, but I think that the Alpha Glass Screen protector is lacking something. I installed it, meticulously cleaning the phone and following the directions to the letter, but as soon as I finished the installation, I could see dust particles underneath. Nothing could be done so I just dealt with it. Then over the next 8 months or so, two cracks showed up on the upper right and lower right corners, despite the fact that I had never dropped the phone.
I took OtterBox up on the offer of a free replacement, which I really appreciate, and once again, despite meticulously cleaning the phone and being in a very clean space for the installation, dust has gotten under the glass in the weeks since I installed the replacement. It does not seem to have sealed around all the edges to prevent dust from getting under. So it's a little frustrating, but I don't think the Alpha Glass is one of their better products. Love the case though!
No, I would not recommend this to a friend
Cons mentioned:
Adhesive
Rated 2 out of 5 stars
Works temporarily
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I figured since this is an otterbox product it was going to be the best in its class. I was completely wrong, it lived up to its product title for two weeks until I dropped my phone and the screen protector came off. Lucky, the protector was facing up and it was easy to place back. The week after my phone fell again, and not from a high distance, it was from my lap and again the screen protector fell. I had to deal with some dust and particles it had picked up from the ground. Until it happened again soon after that. I got tired and used the warranty to get it replaced. I thought maybe I just placed it wrong thr first time or it was defective. When receiving the same new screen protector I placed it on carefully just how I did the first time. But, the exact same thing happened again and choose to dispose the product instead since it collected hair from my dog on the ground.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about your frustration with your Alpha Glass! Did you know we have a great warranty? Reach out to our Customer Service Team about your experience, here: https://www.otterbox.com/en-us/support
Best, OtterBox Customer Service Team
Pros mentioned:
Installation
Cons mentioned:
Durability
Rated 4 out of 5 stars
Works good
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought two of these for new Samsung Galaxy S9 phones. They were pretty easy to put on. They definitely protect the screen. However, the first time my husband's bumped something, it shattered. Mine has a scratch on it, but I'm not sure from what.
I would recommend this to a friend
Pros mentioned:
Fit, Screen protector
Rated 3 out of 5 stars
it ok
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It fits really good with a case, i dropped my phone and protected the screen, need a replacement
I would recommend this to a friend
Cons mentioned:
Adhesive, Durability
Rated 2 out of 5 stars
Fits otterbox case, poor quality
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
screen came with lots of small black fibers stuck to the edge of the screen, that need to be picked off before you can stick it to the screen. This ends up ruining some of the adhesive on the edges, which is where this thing will peel and pop off eventually. I predict it won't last 1 year.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hey!
We're sorry to hear that your Alpha Glass arrived with a bit of debris already on it. That's definitely not normal. The good news is, we have a stellar warranty, so we're more than happy to get you a replacement screen protector. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best, OtterBox Customer Service Team
Pros mentioned:
Screen protector
Rated 4 out of 5 stars
Does what it's meant to
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good screen protector, only sticky on edges so have issues with buttons at times since glass isn't touching screen.
I would recommend this to a friend
Cons mentioned:
Adhesive, Touch sensitivity
Rated 3 out of 5 stars
Screen cover
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Foggy, doesnt stay on securely, doesn't register touch
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Decent but not the best
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Thankfully I bought two of these right off the bat!! The first one lasted less than a week; I put it on and unfortunately I went to stand up, phone slipped and fell about 2.5 feet. The phone was fine, in fact so was the screen protector but the entire screen protector popped off. Like the glue holding it onto the phone wasn't strong enough to keep it attached to the phone. It wouldn't stick back on after this so I had to throw it out. The second screen protector has now been on for a couple months and it seems to be doing okay but one of the corners cracked after just a few days while in my pocket which was disappointing. I think if I would've paid full price for these I would be more upset but I got them at a discounted rate and am grateful just to have something protecting my screen. I am definitely in the market for a better alternative to this specific screen protector but I haven't quite found it yet!!
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about the damage to your Alpha Glass screen protectors, but we're more than happy to hear that your phone is safe! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best, OtterBox Customer Service Team
Pros mentioned:
Screen protector
Rated 3 out of 5 stars
Great protection
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Unfortunately I m quite clumsy with my phone and looked for a highly protective screen protector. This screen is perfect for me.
Sensitivity of touch screen needs to be adjusted with this protector. After the adjustment made it works perfectly.
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hey sunshyne!
Awesome! It's so great to hear that, after a couple of modifications, the Alpha Glass is working seamlessly with your Galaxy S9! We're confident that this screen protector should continue to work tirelessly to keep your device safe for a long time going forward. Should you run into any future inquiries, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to further assist you!
Cheers, OtterBox Customer Service Team
Pros mentioned:
Screen protector
Rated 4 out of 5 stars
Good Protection & More
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Otter cover does a number of things. First, it protects the phone against scratches. Secondly, the thinness allows a person to click the screen with confidence that the action registers as clicked. And lastly, the cover cleans easily for a clear view of the phone screen.
I would recommend this to a friend
Pros mentioned:
Screen protector
Rated 3 out of 5 stars
OK
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does the job for protecting the screen but blocks front camera makes picture blurry when video calling
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about the issues you're having with your Alpha Glass! That should definitely not be interfering with your front camera, so it sounds like yours may need to be replaced. Thankfully, we have a great warranty to get you taken are of. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best, OtterBox Customer Service Team
Cons mentioned:
Durability
Rated 4 out of 5 stars
Works great!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Took quite a few drops before finally cracking. Though when it did crack i hadnt dropped it recently and then the crack just spread and got worse.
I would recommend this to a friend
Cons mentioned:
Durability
Rated 3 out of 5 stars
Would not buy it again
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Broke In the first 7 days,would not buy it again or recommend it.
No, I would not recommend this to a friend
Pros mentioned:
Screen protector
Rated 5 out of 5 stars
Great Glass Screen Protector
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this Glass Screen protector right after I got my Galaxy S9 . I have had it for over a year and the screen protector works and feels just like it did when I put it on over a year ago, I've dropped my phone a few times and my screen and screen protector stayed intact.
I would recommend this to a friend
Pros mentioned:
Fit, Installation
Rated 5 out of 5 stars
Easy to install
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love it, super easy to install and fits my phone great
I would recommend this to a friend
Pros mentioned:
Screen protector
Rated 5 out of 5 stars
Great protection
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the second as the first did its job well. I dropped the phone and as luck would have it right on the edge of a concrete surface. The screen protector took the hit and cracked leaving the phone screen unscratched. Great investment as it saved me having to repair the phone screen.
I would recommend this to a friend
Pros mentioned:
Fit
Rated 4 out of 5 stars
Strong Protector
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this protector. It fits beautifully over my phone
I would recommend this to a friend
Pros mentioned:
Screen protector
Rated 4 out of 5 stars
ALPHA GLASS
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great screen protector, have dropped my phone a few time and not a cracj
I would recommend this to a friend
Rated 1 out of 5 stars
JUNK
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought in March, big hairline crack running across the screen protector in May. This phone stays on my desk, on my nightstand, or in the Otterbox belt clip...no reason for it to crack this early on! Poor quality.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hey there Killercod,
While we're truly sorry to hear that this Alpha Glass suffered from a fatal crack, we're glad that it fulfilled its destiny and kept the screen safe! As long as the phone has emerged unscathed, we're still going to call this a win and get right to the part where we send you a warranty replacement. Please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to help you place a claim!
Best, OtterBox Customer Service Team
Rated 4 out of 5 stars
good glass screen protector
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
wasn't sure what to expect as I've never used a glass screen protector before, but so far so good. I've had it on for about 5 months now. the only issue which was easy to resolve was I had to put the touch screen sensitivity on high.