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Customer reviews

Rating 2.7 out of 5 stars with 14 reviews

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43%
would recommend
to a friend

Customers are saying

Customers find value in the Alpha Glass Series Screen Protector's screen sensitivity, although some experienced issues with responsiveness around the edges after some time. However, a significant concern among users is the reported quality issues, with some protectors experiencing cracks or lifting from the phone despite careful handling. These quality problems led some to replace the protector quickly. The product's value proposition is therefore undermined by inconsistent performance and durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Cons mentioned:
    Screen sensitivity

    Rated 1 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a fan of Otter Box for their cases, and when I purchased my Samsung Galaxy S8+ I ordered my Otter Box Defender case. I was disappointed to see that it no longer came with protection for the front of the phone, forcing me to pay (a lot) more for the added protection of the Alpha Glass. I went into my local Best Buy and was told it would have to be special ordered for me. I wanted to make sure it was installed correctly so I paid for that installation as well. It took a full week to come in at the store and when I went in to pick it up I was told that since they don't stock the case in the store I couldn't have them install it. My money for that was refunded (between my credit card and reward dollars) and was on my own to install it. It seemed very easy to install and it seemed to come out great on my phone...everything lined up perfectly and the case fit around it just right. I had read a bunch of reviews about screen sensitivity issues with the Alpha Glass on it, but I didn't have this issue at all. I was pretty happy with this purchase, however that was short lived. I started getting sensitivity issues around the edges of the screen after a couple of weeks. Then after 2 months the Alpha Glass seemed to have lifted off the phone just enough that when applying slight pressure to get the screen to recognize my finger the Glass broke. I've removed it from my phone now and I plan to contact Otter Box for a refund but they have been closed and I haven't been able to look into this yet. I'm very disappointed with Otter Box and probably won't purchase anything from them again.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi BigE77,

      We're very sorry to see that your interaction with the Galaxy S8+ Alpha Glass has been so disheartening! It is definitely odd that the screen protector itself started to lift away from the phone display, since normally the adhesive on the edges of the glass is pretty powerful. We would love to smooth things over with a simple warranty claim, so please feel free to directly call our friendly Otters at 1-855-688-7269. Although we were closed yesterday for a company-wide volunteering event, our customer service team is typically available on weekdays from 6 AM - 9 PM (MST). Just give us a ring, and we'll gladly do what we can to help out!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Becareful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the cost, this screen can easily break while installing Outter-box. Becareful.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Galaxy8PlusUser,

      We so apologize that your Alpha Glass broke during installation! Not to worry - we understand that mistakes happen, and we'll be more than happy to get that reinstated via the warranty. Please feel welcome to call our expert Otters at 1-855-688-7269, and they'll send you a replacement glass! Additionally, check out the link below to watch an installation video that should provide some useful tips and tricks. That Alpha Glass will be back in the line of duty before you know it!

      https://www.youtube.com/watch?v=WrWOqNtFpYc

      Cheers,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Quality

    Rated 2 out of 5 stars

    Good idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for my Samsung s8+. It worked for 2 days then it started lifting up off of my phone. I tried switching to a different case but still no luck. I will be taking it back to see if I can exchange it for another one. I'm hoping that this one is just from a bad batch and that the new one is better.

    I would recommend this to a friend
  • Cons mentioned:
    Quality

    Rated 3 out of 5 stars

    Just average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't recommend this product. Unfortunately, the one I received in the mail had a crack all the way down it when it was opened. The quality didn't seem as impressive as I thought it would have been for the price.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Cherokee,

      Uh oh, sounds like your Alpha Glass got in a fight during shipping and did not emerge as the winner! We so apologize that this happened, and our friendly Otters would love to rectify the situation by sending out a replacement screen protector. Please feel free to call them at 1-855-688-7269, and they'll set up a warranty claim for you with ease and haste!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Not for real users.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cover popped off the first time the phone was used. It's held in place by 4 ultra slim pieces of double stick tape. It is not designed to work with the phone that also has a cover.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there FlipFlopContessa,

      We're so sorry to see that this Alpha Glass popped off while in the line of duty! Our friendly Otters would love to send you a replacement that doesn't have any trouble sticking around, so please feel free to call them at 1-855-688-7269. They'll kickoff a warranty claim with ease and haste and get you back on track to the ultimate protection!

      Best,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Screen sensitivity

    Rated 1 out of 5 stars

    Alpha glass screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sold this to go on my Galaxy S8+ as the best screensaver for the phone. after 1 month of fighting to use my phone I took it off and replaced it with a Zagg. Otterbox makes fantastic cases and they need to stick to that and leave the screensaver market alone unless they do a bunch of R&D.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, ddpom!
      We're sorry to hear that you had issues with your Alpha Glass screen protector! That's definitely not how that screen protector is designed, and we'd love to get your opinion of Alpha Glass turned around. Drop us a line at 1-855-688-7269, and we can get a warranty claim started for you.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Was everything I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was exactly as described and was very easy to install. Made me very happy that there were no surprises.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Came broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this one even though it was more expensive and as I was applying I realized the glass was broken ...40 dollars and a flimsy case to protect glass....awful

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Customer,

      Oh no! We're so bummed to hear that you never got to use the Alpha Glass as originally intended! We're not sure how this happened, but regardless, our friendly Otters would love to straighten things out with a warranty claim. Please don't hesitate to give them a call at 1-855-688-7269, and they'll get you into a brand-new replacement right away!

      Warmly,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Quality Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my son for his phone to protect the screen due to the Otterbox Defender Case not having one. My son believes Otterbox makes quality products and it does protect his phone much better now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    scratches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very wonderful screen too protect your phone from scratches. Remember, You just pade for a wonderful $900 dollar phone.

    I would recommend this to a friend
  • Cons mentioned:
    Screen sensitivity

    Rated 1 out of 5 stars

    Does Not Meet Claims

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even if you put this screen on perfectly you will not be able to type or use the touch properly on your phone. Basically I wasted my money on this product. Very disappointed in my purchase. It also doesn't fit well with the defender case by otterbox which is the main reason I bought it. I have bought others that are cheaper protect just as well but still allow you to text.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Cass!

      Sorry to hear that your Alpha Glass seems to be hindering you from sending a simple text! It is also odd that it's not fitting well with the Defender, as the two products are engineered to be companion pieces. Sounds like there could be a misalignment or installation issue going on, and our Otter team would love to help out! Please feel welcome to call them up at 1-855-688-7269, and they'll troubleshoot this issue with ease!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Quality

    Rated 1 out of 5 stars

    Screen Protector cracked after less than a week

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this screen protector with an Otterbox Defender for the Galaxy S8+ and after less than a week of normal use. the phone has not been dropped or exposed to any sharp endges there is a crack on the far left side of it. Installation was simple enough but it doesn't seem to stand up to standard everyday use. i can only imagine how it would hold up if the phone was dropped.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Khaled,

      Oh no, sounds like your Alpha Glass sacrificed itself to keep your Galaxy S8+ safe! While we're sorry to hear that this happened, as long as the phone is doing okay, we still call that a win! The Alpha Glass is engineered to take the brunt of impacts that would otherwise damage your phone. Let's keep the protection going by sending you a warranty replacement! Please feel free to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to set you up with a brand new screen protector. Your device screen should stay guarded against whatever the world throws at it for a long time to come!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    Great Screen Protector for Samsung Galaxy S8+

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and installed this Otter Box screen protector along with the Otter Box Defender case and it works fantastic together. It's been on since July 2017 and have not had one problem. Try getting a new screen protector thru warranty because the one you received may be defective. I will say that when I first put the screen protector on I couldn't access the apps edge or select letters (thru texting) that were nearest to the edge. My 17 yr. old son (carefully) removed the screen protector and than reapplied it and I haven't had a problem since. So clearly I must have done something wrong. The clarity is great and so is the touch screen ability. No issues, screen is well protected. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fit!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glass fits perfectly in Otterbox cases such as my Commuter. The glass isn't too think to prevent sensitive touches either! Would definitely recommend.

    I would recommend this to a friend
  • Customer reviews from otterbox.com

    User rating, 3 out of 5 stars with 306 reviews on otterbox.com.

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