Customer Ratings & Reviews
- Model:
- 47036BBR
- SKU:
- 5075400
to a friend
Sad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter has only had this on her phone for a week, hasn’t dropped it, but the otter case has a crack. I hate to think what’s going to happen if she does drop it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Disappointed,
Sorry to hear that this Commuter series has both you and your daughter feeling blue! Not to worry - our friendly Otters are here to lift your spirits with a warranty claim. Just give them a call at 1-855-688-7269, and they'll set you up with a brand-new case with ease. Your daughter will be enjoying maximum protection again before you know it!
Sincerely,
OtterBox Customer Service Team
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case doesn’t fit on the phone as great, a little disappointed with fit. Also the rubber plug for the the charging port fits akwardly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi FreA,
We apologize that this Commuter series is having trouble adapting to your iPhone! Sometimes, this case just needs a few tweaks in order to find the perfect fit. Please feel welcome to call our Otter experts at 1-855-688-7269, and they'll be glad to provide installation assistance. You'll be back to stellar, smooth device security in no time at all!
Sincerely,
OtterBox Customer Service Team
difficult to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a tough cover, but it is difficult to turn phone on/off, take a screen shot, open the flap to charge the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey dprwav,
Sorry to hear that the rubber on this Commuter series is struggling with some practicality problems! Every once in a while, a brand-new case can feel a little stiff at first, but rest assured that after some consistent use, it should start to feel more like second nature. If you have any additional questions going forward, please don't hesitate to give us a ring at 1-855-688-7269. Our awesome customer service team is always ready to help!
Cheers,
OtterBox Customer Service Team
Lasted 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic part by charger broke - phone still safe so maybe it did work- just need another devise to protect it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Hylynn,
Thanks for your feedback! We are sorry that the plastic by the charger port on this Commuter case broke. This is understandably disappointing and we certainly want to get things turned around for you as soon as possible.
Thankfully we can easily replace your damaged case through our warranty. Simply give our friendly Otters a quick call at 1-855-688-7269, and we will gladly get a warranty replacement set up!
Best,
OtterBox Customer Service Team
Don't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it because of the Tiffany Blue color. Other than that, it's not worth the money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi again, ConsceintiousBuyer,
We apologize that this Commuter cover isn't entirely meeting anticipations! What about the case is giving you pause? We're always looking for ways to enhance the Otter experience going forward, and our delightful representatives would love to grab a few additional details. Please feel free to call them at 1-855-688-7269, and they'll gladly do what they can to help out!
Best,
OtterBox Customer Service Team
Cheap material
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few months of having this Otter Box, the parts are breaking off. I do not recommend this product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi DarkLink,
We are sorry that this Commuter case is starting to break. We get why this is disappointing but thankfully we can easily replace it through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case lined up in practically no time at all!
Best,
OtterBox Customer Service Team
Not so gpod
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't properly secure the phone. It requires effort to have the phone placed into the case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi jollypurple,
We are sorry that this Commuter case is not securing your iPhone SE properly. We genuinely want to get more details so that we can get things turned around for you. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter had this case for less than 2 months and the first time she dropped it, it broke.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi LMAC,
We are sorry that your daughter’s Commuter case did not survive the drop but we are happy that her iPhone is unharmed. Thankfully we can easily replace her damaged case through our warranty.
Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
Could be Better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within the first week the case frame broke. For being elite, it was less than that.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear MasVino87,
We so apologize that your iPhone SE Commuter didn't seem to be “elite!” Sounds like your case sacrificed itself in order to keep your device safe, and as long as the phone is okay, that's still a win in our books! We would love to smooth things over with a warranty claim, so please feel welcome to call our amazing Otters at 1-855-688-7269, and they'll send out a new case. We're confident that a replacement should keep your iPhone safe and secure for a long time going forward!
Warmly,
OtterBox Customer Service Team
Doesn't fit well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't fit well and had to have replaced under warranty. It does protect the phone well.
I would recommend this to a friendWould not purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has sharp edges on the back bottom edge. Would not purchase again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Boating,
We're so sorry to hear that your iPhone SE Commuter series seems to be dealing with a cosmetic issue! It is definitely strange that it has "sharp" edges, since normally our cases are beveled and rounded out for sleek, smooth protection. Please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a brand new replacement case. With a warranty claim, we'll get you back on track to the Otter quality that you expect!
Sincerely,
OtterBox Customer Service Team
Looks good poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Aesthetics are good. Not made well. Port covers will likely break off quickly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Badabingo,
Thanks for your feedback! We’re sorry that this Commuter case is giving you some concern. We are confident that this case will take great care of your iPhone SE and if you do need assistance with it down the road we can help. All OtterBox cases come with a one-year limited warranty. If you ever need assistance with your Commuter please do not hesitate to give our friendly Otters a call at 1-855-688-7269!
Best,
OtterBox Customer Service Team
It broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case broke 15 days after I purchased it. It was dropped once.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Treaves,
We’re sorry that this Commuter did not survive the fall. We understand your disappointment but as long as your iPhone SE is unharmed the case did its job and we can easily replace it through our warranty! Simply give our friendly Otters a call at 1-855-419-7417, and we will be more than happy to get that new warranty replacement arranged for you.
Best,
OtterBox Customer Service Team
breaks easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone had broken upon first attempt to take off phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We assume you meant the case broke when you tried to remove it from the phone. We are sorry that this happened and we want to assure you that this is not at all normal. Thankfully we can easily remedy this unfortunate situation through our warranty. Simply give our friendly Otters a call at 1-855-419-7417, and we will be happy to get a warranty replacement lined up for you!
Cheers,
OtterBox Customer Service Team
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cracked and broke after falling for the first time.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Megzdup,
We’re sorry that this Commuter case did not survive its first mishap. This is understandably disappointing but as long as your iPhone Se is doing well we will consider this a win. We can easily replace the case through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement setup as soon as possible!
Happy Holidays,
OtterBox Customer Service Team
What experts are saying
