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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 573 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the excellent protection and snug fit offered by the Commuter Series Hard Shell case. Many appreciate its comfortable grip and stylish color options, while some find it adds a bit of bulk and lacks MagSafe compatibility. Positive feedback also highlights the case's ease of use, lightweight design, and overall good quality. A few customers expressed a desire for a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 574 reviews
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protective case , easy to put on and use . Safe for my 2yr old

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Cover

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits like a glove and seems to give my phone great protection

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    This cases is a true phone protector

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has literature save my phone many times. Working in the hvac industry, I’ve drop the phone many times from 20ft plus above ground level and always find it in one piece. Although this case has broken a few times, it is cheaper than buying a new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Commuter over Symmetry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a long purchaser of the symmetry case for my work and personal phones. I decided to try the Commuter series for my personal phone but was nervous with all the reviews saying the case was flawed and ports were uneven. I’m glad I just went with my trust in Otterbox and got it. There was no flaws at all and I’m glad I went with the Commuter. This case has everything you would want from a case to protect your expensive hardware. Not bulky like the defender and a lot more style & character than the symmetry. I love the charging port is covered similar to the defender series. Im mad I didn’t get the commuter out the gate.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very amazing case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing case has protected it from multiple drops from high distances

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    WORTH THE MONEY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are on the more expensive side but they have been protecting my phones for years and I have never had a broken screen from a drop on my phone or my wife's phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great purchase exactly what i needed at the time

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price very durable, I do construction this is my second one and my phone is still like new and I have beat dropped it numerous times and this case did great protecting it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter way to go!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Otter box has saved my phone so many times I cannot count; well worth the price in the protection it provides if phone slips out of hand or is knocked off table.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Warrior

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this phone case on my phone for a few years now and it has held up wonderfully. At this point it’s starting to break but for it to just now be showing some signs of wear after years of use in blue collar jobs, I’d say this was a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Mrs B

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item I would recommend this to anyone in need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than previous Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is better than the other Otterbox I had, which was a little lighter and started warping and getting loose after about a year. This one is the better combination of light weight, but a little stronger.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    GREAT QUALITY CASE

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case forever ago and it is still holding up perfectly fine. Dropped my phone plenty of times and there has been no damages whatsoever! Great quality case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great as usual!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the phone perfectly. Makes it better to hold. Wish it would’ve came with the screen protector like it use to but I still love the case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Solid product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It goes without saying that Otterbox set the standard for phone cases. I’ve used versions of this case for over 15 years now. No use in going with anything else!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as Sturdy as i Expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped my phone and the case literally cracked on the bottom edge, and the cover for the charging pirt is a pain as it kept closing on me before i could put the end of my lightening cable in, therefore making it not too compatible for someone handicapped with the ise ofnonly one hand :(

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case has a well designed, sturdy and appealing to the eye, honestly I don’t see anything bad about this case yet in the few months I’ve owned this, definitely better than my old cases especially with the harder external surfaces

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Otterbox Case

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always love Otterbox cases for the phones I’ve had. Got a new one in black as the pink got a little stained which is my only issue with past ones. Good case and protectsmt phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this case ever since purchasing and it still does a great job of protecting my phone. It was very much worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Incredibly durable

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my father for his 12pro max. It makes the phone bulky but well protected! Happy with the brand and purchase. Otter box makes great products

    I would recommend this to a friend
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