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Customer reviews

Rating 4.8 out of 5 stars with 1763 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are satisfied with the Defender Pro Series Case's excellent protection and secure fit for their Apple iPhone 11 Pro Max. Many appreciate its durable quality and ease of use, along with the added grip it provides. However, some customers find the case bulky and heavy, and note the lack of a built-in screen protector and potential issues with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,763 reviews
  • Rated 5 out of 5 stars

    Best phone case on the market

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always buy an otter box phone case for any of my expensive iPhones. It protects the phone from accidental drops from about 3/4 feet with no damage to the phone, from my personal experience, my grandson has thrown my phone while in its case and hit a wall n the only thing that happen is that there was drywall in the edges of the phone case phone remained untouched. I always highly recommend it to anyone who is invested in an expensive phone that want to maintain it in near perfect condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox defender Pro series case Iphone 11 pro ma

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made this purchase for my sons I phone. He absolutely loves it!! The clip on is a plus too!! Worth the money. Would recommend this product for iphone 11 pro max holders!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great grippy case! Super robust!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it makes the phone look larger, it provides many good grippy surfaces to hold on to my new phone. These cases keep getting better with each new phone generation. I can still charge my iPhone 11 Pro Max wirelessly with the case on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Otter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter case is awesome, rugged, dependable, no worries, belt clip is perfect. Protects my iphone 11 Pro max and looks good to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Auto box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy duty black case to protect your phone front and back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the phone and protection of otter bix

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The I phone Max allows me to do most everything I can on a laptop... It’s longer battery life is convenient for travel and streaming as wells as being used in the job site The photos and caned options are tops and I also put the screen saver.. (Free replacement by BEST BUY).. as well as the otter box for protection I live the ease of going to Best Buy and working with them through my carrier SPRINT ..over all quick service and knowledgeable staff VERY SATISFIED OVERALL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for the price! Love it & you will too!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new black heavy-duty OtterBox - Defender pro series case for my new iPhone 11 pro max and so will you! It’s definitely a great value for the price! I promise you will be so very happy you purchased this product! I know I am!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No screen cover!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was under the impression that this otterbox case would have a screen cover. When I opened the box there was no screen cover and it said screenless edition on the box. Best Buy’s makes no mention of this being a screenless edition and the photos even show a screen cover on it. A bit misleading honestly. There are other cases that have screen covers on them. So I do not understand why otterbox does not have a screen cover for this case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Wingmangunter,

      We're so sorry this Defender Pro Series case left you looking for more. We decided to fore-go the built-in screen protector to allow direct, clear-cut access to the curved display. While we understand how this could feel more vulnerable, we assure you we put forth every effort to ensure this case will provide some of the best protection available to safeguard your investment, and we're confident it will prove itself time and time again.

      If you're looking for an extra line of defense, we make awesome tempered glass screen protectors, engineered by Corning. If you have any further questions or concerns, please feel free to reach out to us at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Superior Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Outerbox Defender is the best protection for you phone. Not only does it protect your phone but its also stylish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to put on. It fits snug on the phone.it comes in a variety of different colors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong and durable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has protected my phone better than any other case I’ve had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Great case for beginners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defender is A sturdy and great color with clip on holder case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New redesign is GREAT! Perfect case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With my past iphones, I skipped the Defender series because of the built in screen, size and need for more texture. I usually went with their Commuter series. With the new model, Otterbox not only removed the screen (thank goodness) making it an option for users (you can still install a screen either third party or Otterbox's tempered corning glass screen if you wish), but they streamlined it a bit. I didn't like the slimdown of their Commuter cases for 2019, but the wonderful thing about the Defender Pro is the new design makes it feel like a super rugged XL commuter case now with the full dual layer protection and raised bezel so you can place it face down and not scratch your screen. I used to do this with my commuter cases (which I used on my 6s plus, 7 Plus, X and now 11 Pro Max), but the Defender pro has even slightly more depth without compromising usability. The textured finish really gives it great grip and it makes it great sitting it on surfaces without it slipping or moving. The case is not too bulky (lets face it, you're using a monster sized phone anyhow), and the case passed my back pocket test for normal use and fits in my gym shorts just fine. I can still do many things one handed and the extra size makes two handed use a joy. They did remove the circle from the back showing the Apple logo, but lets be serious here. Anybody and everybody is going to know you're using an iphone when the ginormous screen illuminates the entire room or they see the new camera array. I rarely use the belt clip, but it is nice to have for those times I do need to wear my phone externally. I consider it a perk. I am really pleased with the Defender Pro series. It addressed every one of my issues (screen, bulky, need for more texture) and fixed everything and it is now my go to case over the Commuter (which is still a fine case on its own). Well done Otterbox!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great rugged case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great rugged case. Purchased Symmetry, Commuter, and this. Switch between them depending on situations. This one is great for extra protection without being too bulky. The extra grip on side and back makes it easier to hold and use with one hand. It does not come with screen protector which is good so can chose whichever one you want or go without one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an 8 plus it started getting crazy so decided to buy the 11 pro max. Costs a lot of money but man this thing is awesome. I love this thing. iPhone easy to navigate and the screen is amazing. Because of my work I HAVE TO HAVE a very good protective case. Bought the Otterbox and this is amazing as well. Protects it but it does not have the plastic screen protector as the old one had. Love this phone and case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case. The plastic clamshell seems improved over previous models and fits snugly. They stopped putting in plastic screen protectors as well, which is a benefit to those of us that like putting tempered glass protectors on our phones. The neoprene like cover fits closely and securely. Very protective and comfortable to hold. I put Otterbox on all my applicable devices now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case period...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use to buy the Lifeproof but got sick of people not hearing me. I first tried the Otterbox with my Iphone 10 xs max an I put that case through torture and the only issue I had was the flap door for the charger would rip but Otterbox sent me a new one both times it happened over the year and a half I had the phone. I do roof work and atleast 3 times my phone went off the roof and bounced off concrete and not a mark on my phone, never broke a screen either, but my phone got wet and unfortunately I didn't realize there was water inside the otterbox case which ended up ruining my phone, in no way shape or form did I blame the otterbox, so beware people, if your phone goes in the pool with this case on make sure you take the case off and dry it or you will destroy 1500 dollar phone like I did. There was water in the case for over a week. Now with my 11 pro max the otterbox fits like a glove. Better than it fit my 10xs max too, and it seems lighter than my old one too. This is a no brainer if you work in harsh environments like me, this case will protect it rest assured.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case I’ve ever owned!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Case is definitely not the cheapest one out there, but honestly this is a “you get what you pay for”circumstance.I love the texture and grip this case provides, my iPhone 11pro max feels very well protected.The Otterbox case does add some weight to the phone but for me the secure grip and protection are well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my iPhone 11 Pro MAX.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love it! Perfect for my iPhone 11 Pro Max. Great in protecting my expensive gadget. Pricey but worth it. Durable and dependable material with exact fitting for iPhone 11 Pro Max. Handy with correct grip that will not slip the phone when you hold it. I will recommend it to my friends and relatives.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone case on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always use otter box phone cases. The protection and durability are first class. Also I have big hands and the thinness of the phone can be a problem for me. The extra size and rudder like outer skin make handling my phone easier. The belt clip is a great thing for me, when I’m in the wood I put my phone face in to the clip for extra protection. If I’m watching something on my phone the clip acts as a stand to make watching easier. Best phone case on the market.

    I would recommend this to a friend
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