Customer Ratings & Reviews
- Model:
- 41173BBR
- SKU:
- 1972024
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Defender Series Case's excellent protection and secure fit for the iPhone SE, 5s, and 5. Many appreciate its ease of use and high-quality construction, while also noting the case's attractive colors and good grip. Although some find it a bit bulky and heavy, and the screen protector could be improved, the overall positive feedback highlights its value for the price.
This summary was generated by AI based on customer reviews.
Pretty good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like the area where you plug your phone in at. The case material is very flimsy and doesn't fit phone well in that same area.
No, I would not recommend this to a friendThe case is not fit for the iphone 5s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had otter cases before and they've worked great but this one is not ideal for the iPhone 5s. I could not plug in my beats audio.
No, I would not recommend this to a friendReturned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had returned this item because it was too big and awkward in use. I was afraid that I either break it or injure myself trying to take the phone from this case.
No, I would not recommend this to a friend- Pros mentioned:Protection
An otter box is a clunky alternative to a lifecase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a far cry from a lifecase but does the job until the latter ships. Once Lifecase for iPhone 5 is available. Otterbox is finished.
No, I would not recommend this to a friend Don't last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the Otterbox on several different phones and none have lasted even a year before the rubber outer casing started to stretch or just completely wear out; even under very light use and being very careful where I put the case. Otterbox desperately needs to improve the materials. Sorry Otterbox, but I must tell it like it is.
No, I would not recommend this to a friend- Pros mentioned:ProtectionCons mentioned:Bulk
These. Are. Awesome.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dude, get one of these. I am a Marine in the aviation industry. I have dropped this thing from atop the helicopter (about 15 feet), sat on it, kicked it, stepped on it, and probably other things that a normal human wouldn't do to a phone in a case. I would NOT put this thing in water (it's not advertised as waterproof, anyways) but due to this case, my phone's lifespan is about a year...up from an average of about 6months from my previous unprotected cases. It's bulky in the pocket, but my industry requires the protection. Only gripe is SOME headphone/speaker auxiliary jacks are hard to fit with the case on.
I would recommend this to a friend Discontinued
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was for an iPhone 5 but is discontinued 8 months later. And, Best Buy wouldn't let me exchange it for another 5 case of a different color.
No, I would not recommend this to a friend- Pros mentioned:Protection
Item is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is ok, does as advertised and protects the phone but nothing special
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Gord,
Although we are glad that this Defender case is doing its job and taking care of your iPhone, we are sorry that it is not quite knocking your socks off. If you ever need any assistance with this case or have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Sturdy and protects iPhone but belt clip not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky Belt clip prone to cracking Not waterproof Rubber peels in time
No, I would not recommend this to a friendClip has broke 3 times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clip on sc phone holder has broke 3 times. That is very. Disturbing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jack,
We're sorry to see that your Defender series belt clip keeps breaking! We certainly understand why this would be unnerving, and while we're always happy to replace any damaged case parts under our warranty, in this situation, our friendly Otters would love to dive a little deeper to find the root of the issue. Please don't hesitate to give them a call at 1-855-688-7269, and they'll come up with a permanent solution so that you can enjoy a solid side holster for a long time to come!
Kindly,
OtterBox Customer Service Team
- Pros mentioned:Fit
good secure system for i phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box locks phone into place for demanding job
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi dkmjlim,
We’re glad that the Defender is taking care of your iPhone. We were a little concerned when we first saw the 1 star rating. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice but my phone still broke. It fell out of my car and broke my screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Teresa,
We are truly sorry that your iPhone sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation. Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-419-7417, and we can set this up for you.
Sincerely,
OtterBox Customer Service Team
Strong case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case worked well but after time it started to get moisture by the home key
No, I would not recommend this to a friendDoes not fit my phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cellphone cover I purchased already has a rubber cover. However, the Otter Defender protective case also has one and consequently, my phone will not fit and I have to return the Otter case and find a larger case. Hopefully, Best Buy will have one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Deaf,
Sorry to hear that this Defender series is clashing with your current case! True, the Defender series is intended to work on its own, and should sufficiently keep your iPhone safe and secure for a long time to come. We certainly understand if this doesn't end up working for you based on style preferences, but if you have any other questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always happy to help!
Sincerely,
OtterBox Customer Service Team
Bad color for otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We hesitated to get me pink but best buy employee assured me it could be washed off. That is not true and It picks up every color it touches so it looks so ugly! I wanted to be proud of it. I want to bring it back and exchange it but doubtful bestbuy would exchange it after a month.
No, I would not recommend this to a friendVery cheaply made for the price paid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Belt clip is very unreliable under normal use. I'm on my 6th otter box for my iPhone 5s and fourth for my iPhone 4s. On all, the belt hook failed at the hinge point on the clip side. Never dropped them, the plastic just breaks. Way overpriced for the low quality.
No, I would not recommend this to a friendGreat product that doesn't stand the test of time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product at first. For the price, not so much
No, I would not recommend this to a friendphone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.phone case was fine; however I gave the phone to the worker and he pulled out the case that would fit. I purchased the case... took it home and it was the wrong case. The case did not fit the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey breeze,
We apologize that this Defender series didn't end up working out for you! As one of our most valued retailers, we're positive that Best Buy should be able to straighten this out and get you back on track to maximum protection as soon as possible. Please don't hesitate to contact them to proceed with the appropriate return or exchange process!
If you run into anything that we can assist with, feel free to give our friendly Otters a call at 1-855-688-7269, and they'll be thrilled to help out!
Sincerely,
OtterBox Customer Service Team
Not like they use to be...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son. Our family has had several of these over the years, but the quality seems to keep going downhill. This one broke after only two weeks. I'll not be buying another of this brand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Vacqueen,
Thanks for choosing our cases over the years! We’re sorry that your son’s Defender case did not go the distance. This is understandably disappointing but we assure you that our standards have not diminished.
We truly want to get things back on track for you and get a warranty replacement arranged as soon as possible. When you get a moment please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get that set up in practically no time at all!
Best,
OtterBox Customer Service Team
Did not fit my iphone 5c
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading the reviews with many people saying it would fit the iphone 5c I ordered two of the otterbox cases. They would not fit the phones. I had to return the cases.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Pianolady,
We are sorry for the misunderstanding with your OtterBox purchase. If you ever have any OtterBox questions in the future please do not hesitate to give our knowledgeable Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service team