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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 545 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers value the Defender Series Pro's excellent protection and secure fit, frequently praising its ease of use and high-quality construction. Many appreciate the included belt clip for added convenience, while some find the case's bulkiness or price to be drawbacks. The absence of a built-in screen protector is also a point of concern for several customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 545 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Is the ONLY ONE!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox Is the ONLY phone protector I've used in the history of me owning phones. I run &/or walk everyday and often drop my phone and my phone has never broke. I am clumsy and drop m phone all the time even when I am not running.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects my phone from falls and keeps phone in new condition.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone case for someone who works on cars or outside and wants to keep the phone protected. I’ve used them on all my iPhones. Just be sure to read the description carefully Bestbuys search feature will trick you if your not careful.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough protection at it’s finest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t beat the otter box when it comes to phone protection. I love mine

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Always have been a big fan of Otter Box.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case price is a bit much up front, but they last forever and work very well. My previous case lasted about 2 years, and I have dropped my phone dozens of times with no damage. Otterbox is the only brand of case I’ll ever buy (plus it came with a rockin dad belt holster so that I can show how hip I am)

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A MUST HAVE!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Otter Box phone protector. I had my last one for over 6 years and it held up great! OtterBox is the only phone cover I will buy. It keeps your phone safe, how can you spend so much for a phone and not protect it with the best cover you can get?

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone saving case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best cases ever. I had my phone in a phone mount on my motorcycle. I hit a hole at 45 mph. It hard enough to knock my mirror and headlamp loose and the phone fell out of the mount and it hit the ground. I went back to grab my phone and there was no damage to my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip

    Rated 5 out of 5 stars

    Otterbox rocks!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit is snug. Adds much need grip to the iPhone. As always, Best Buy’s shipping was very quick!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    hikerb

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems fairly sturdy and hopefully will protect my phone should it need too. Time will tell. I just installed it today so as I say time will tell. It's a little difficult to fit the phone into and it could use a much better set of directions for installation. Just has pictures and arrows on the back of the box with no explanation, not that it's rocket science, but I had a bit of a struggle getting my phone into it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box delivers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for the same case that I used for years (iPhone 13). Cost was not that much higher. Expectation is this one will outlast the phone needing an upgrade. I have dropped my phone - on carpet and concrete and everything between with 0 damage to the case or the phone!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough enough for life’s toughest moments

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s not much you can say about a case with a carrying clip, dads will love it and even aspiring dads! Get your dad jokes on standby and the mower started, because this case will have your phone protected in all situations!

    I would recommend this to a friend
  • Pros mentioned:
    Belt clip, Protection

    Rated 5 out of 5 stars

    Best phone case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is really good. All the buttons are accessible and it protects the phone really well. The belt clip is also very convenient and comfortable to use. It also works well with screen protectors.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Phone cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high quality item and well priced. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Not the cutest but definitely tough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very tough case for my work phone. The aesthetic may not be for everyone, but this is for my work phone so it needs to be tough and protective and that it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s on point with what other reviews mention its pros and cons. It’s of good quality, not great. I still prefer the Otterbox brand over other brands. If you find it discounted, it’s worth it, but not full price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Durable and sleek. Does not collect dust like prvious models and survives being handled by a toddler.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my OtterBox case I got at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built, I actually picked up the wrong one, took it back in still unopened and they exchanged it and found the right one. I had one exact like before it lasted years.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Amazing purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great case. Solid for when my kids drop my phone preventing the screen from being damaged. Also, keeps my charging port clean which is a huge help because due to my work environment dust and dirt getting in the charger port and buttons was a huge problem I was having but this takes care of it without the expense of a $75 cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection for these expensive iPHone devices

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried a transparent soft protective case to show off the pretty red color. That failed in one day - allowing the protective glass to crack over the screen of my new Apple iPhone 14 when I drove a car with my key ring in pants pocket. The Otterbox-Defender Series Pro Hard Shell solved that problem. It has protected my iPhone 14 from falls at 4' onto concrete floors flat, and on edges, even screen face down. The exposed two camera lenses are recessed 1/16" and not scratched. I understand that a sliding or flap hinged protective cover would interfere with getting quick unexpected photos thus carry the phone in a soft pouch designed for glasses to protect those lenses as extra precaution.

    I would recommend this to a friend
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