Customers are satisfied with the Defender Series Pro XT's protection and compatibility with MagSafe accessories. Many appreciate its slim and lightweight design, finding it easy to handle and comfortable to hold. While some find the price high, the overall positive feedback highlights the case's protective qualities and convenient features. A few users noted the case's smooth surface.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 114 reviews
Rated 4 out of 5 stars
Slim version of a defender
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall good case but it leaves ALOT to be desired for rear camera protection… other than that it is a wonderful case, slightly more camera protection would have gotten this case 5 stars
I would recommend this to a friend
Rated 1 out of 5 stars
Dissatisfied
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’m a fan of most Otterbox products but the rubber part the protects the lighting cable port broke off after some use.
I’m not satisfied with this purchase
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi, Marc!
We're sorry to hear about the damage to your Defender Series Pro XT with MagSafe! We appreciate your feedback about the port cover on your case, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement OtterBox. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best, OtterBox Customer Service Team
Pros mentioned:
Magsafe, Protection
Rated 5 out of 5 stars
Great option for maximum protection
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Otterbox has been my GO TO ever since my first iPhone which was the 7 Plus. Ever since MagSafe I have been hoping otterbox would make MagSafe compatible cases and they are starting to and it’s awesome so far.
This case is very similar if not the same as the Otterbox Pursuit except this one doesn’t have the speaker cutouts facing upwards towards the user but actually facing downwards like the OG Otterbox Design as well as the obvious MagSafe compatibility which is good as well.
The sides are nice and grippy and I feel confident holding my phone just like you would with a regular Defender. The back is more of a soft and kind of slippery material but it’s still providing maximum protection.
Overall I love this case and although there isn’t ALOT of camera protection I still believe that someone who uses this case will get their moneys worth. Otterbox is just one of the BEST when it comes to design, protection, and durability!
I would recommend this to a friend
Pros mentioned:
Magsafe, Protection, Size
Rated 5 out of 5 stars
Great
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the case. It’s thin, has real MagSafe, and good protection. Many other cases claim to have MagSafe and its knock off. All animations work with this one. Highly recommended
I would recommend this to a friend
Pros mentioned:
Feel, Magsafe
Cons mentioned:
Price
Rated 5 out of 5 stars
Great Magsafe Case!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A great case! It is strong, and feels good in your hand. Works great with the Magsafe. A little expensive...but well made. I also sent off for my free belt clip.
I would recommend this to a friend
Pros mentioned:
Magsafe, Protection, Size
Rated 5 out of 5 stars
Great case - everyday driver.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the slim fit of this case and how protective it is while allowing me to use my MagSafe accessories. Honestly, it’s my favorite case so far.
I would recommend this to a friend
Rated 5 out of 5 stars
Works great - IPhone 12 Pro w/ wireless charger...
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had the regular Otterbox Defender case on my IPhone 12 Pro, and unfortunately it was nearly impossible to charge wirelessly, no matter what charger you used.
So I bought one of these Otterbox Defender Pro XT models from my local Best Buy, and it went on rather easily. I was delighted to see that there was a validation code inside the box to get a free holster / belt clip for it like my old Otterbox Defender Pro case had. They really are a must. I guess Otterbox found that most people do not use these holsters, and decided to go this route. I would say that a better option would be to charge another $10 for the belt clip option, as waiting for it to show up in the mail is sort of a hassle, to be honest. I wanna walk out the door with a walking holster, especially for $69. Just a FYI - the holster from the original Otterbox Defender case will NOT fit this phone case.
So in summary, I do appreciate the fact that I could get a free holster in the mail (free shipping, too), but I think the better option would be to sell it without the holster @ a more reasonable price of $59, and simply stock your local BestBuy stores with $10 holsters that fit for those of us who need them, especially at this $69 price tag. Just some feedback I hope Otterbox reads, and considers...
I would recommend this to a friend
Rated 5 out of 5 stars
Great case
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had this phone case for 2 years and it is still like brand new with very few scratches. I needed something that was durable since I drop things a lot. I even added a pop socket to the back and it’s held on great for the entire time I’ve had the case. The only part that came off was the flap that covers the charging port about 4 months ago. I’ve dropped my phone face down on concrete and it’s fallen out of my car when I sit down and the case is definitely doing it’s job.
I would recommend this to a friend
Pros mentioned:
Protection, Size
Rated 5 out of 5 stars
Top Notch Case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love OtterBox cases, but this one in particular was top notch. It saved my phone from countless drops, even into puddles. I plan to repurchase this case for my next phone. The cases are also not too thick or clunky. I highly recommend the Defender series.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Price
Rated 5 out of 5 stars
Best case on the market
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is hands-down the best is on the market. It’s not too bulky and is very durable. I have dropped my phone several times and it has perfectly absorbed the impact without allowing the phone to crack/break. The only downside is the high cost.
I would recommend this to a friend
Pros mentioned:
Magsafe, Protection
Rated 5 out of 5 stars
OtterBox
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I accidentally "field tested" the OtterBox with a drop from ~3 feet onto pavement. It sustained a slight scratch on one corner but saved my iPhone. It very easily attaches to the MagSafe charger and I am happy to not to have to depend on a USB cable. It is definitely worth the price.
I would recommend this to a friend
Pros mentioned:
Magsafe
Rated 4 out of 5 stars
Good so Far
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
As always Otterbox makes a good case. This case works well with MagSafe chargers which is why I bought it. I only give it 4 stars because the camera protection isn’t all that great. All my previous Otterbox cases had a pretty large lip around the camera or the back was thick and the lenses were well protected. With this case the lenses are flush with the back of the case. To some this may not be a big deal but for me I’m pretty rough on the backs of phones, I guess how I carry and handle it, I’ve scratched lenses before and I’ve also completely knocked a lense out of the phone once.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
5 years old, new condition--thank you Otterbox
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my 2nd Otterbox and I continue to feel i's the best way to protect my iPhones. I had my iPhone 6s for 5 years and bought an Otterbox to keep it safe from damage. I traded iPhone 6s in to Verizon for a iPhone 12 and when I had to describe it's condition I said it was like new.
After Verizon received my 6S, they notified me that they had also considered my 6S to be like new and in perfect condition so I would receive the maximum trade in value. There was not 1 scratch, nick, or physical defect on my phone- thank you Otterbox!
I would recommend this to a friend
Pros mentioned:
Size, Weight
Rated 5 out of 5 stars
Thin plus protection
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I went from the iphone 8plus to the iphone 12. W the larger thilcker otter box. This one is easier to handle, weighs less and fits in my pocket better. Thank you otter box
I would recommend this to a friend
Pros mentioned:
Protection, Size
Rated 5 out of 5 stars
Happy
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect fit for a new phone for my son. Definitely trust otterbox to protect an expensive phone for a kind of responsible 12 yr old.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
GREAT CASE
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
EXCELLENT PROTECTION, EASY INSTALLATION. PRICEY, BUT SEEMS TO BE WORTH THE MONEY.
I would recommend this to a friend
Pros mentioned:
Protection, Size
Rated 5 out of 5 stars
Good feel
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The slimmest case with the most protection feels great in pocket or hand.
I would recommend this to a friend
Pros mentioned:
Weight
Rated 5 out of 5 stars
Good protection and MagSafe compatible
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this case because I purchased a MagSafe magnetic dash mount and needed a compatible case. The Defender is pretty lightweight (moreso than my previous case for my iPhone 12 Pro) and the edges protrude past the screen a little so I don't need a screen guard (if I drop it, the edges will absorb the blow). It also sticks quite well to the OtterBox dash mount.
I would recommend this to a friend
Pros mentioned:
Feel, Protection
Rated 5 out of 5 stars
Good case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good case! Protects well and isint too bulky nice slick and smooth
I would recommend this to a friend
Rated 5 out of 5 stars
Good case
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice case. Holds up well and looks good on my phone.