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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 98 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers often highlight the OtterGrip Symmetry Series case's excellent protection and attractive design. Many appreciate its lightweight feel and precise fit for the iPhone 14 Pro, while also noting the functionality of MagSafe compatibility. However, some users experienced issues with the integrated grip's durability and ease of use, and a few felt the price point could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 98 reviews
  • Cons mentioned:
    Grip

    Rated 1 out of 5 stars

    DO NOT BUY THIS CASE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS! Waste of money. Incredibly flimsy. The grip on the "popsocket" (not actual popsocket brand) ripped within a few weeks of regular use. It's now completely ripped through making the pop/grip unusable, conveniently right after the returnable period is over.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there, Mandy! We're very sorry to learn about your disappointing experience with the OtterGrip Symmetry Series case. We understand that you expect more longevity out of your OtterBox, but this is definitely surprising to hear. If you're unhappy with the grip on this case, we'd recommend checking out our Otter + Pop Symmetry Series case which features a PopSocket built directly into the case. Otherwise, we'd be more than happy to look into your case replacement options under our fantastic product warranty. Please give our customer service team a ring at 1-855-688-7269 with any questions or if you'd like a new OtterGrip case.

      Cheers,
      OtterBox Customer Support OtterBox

  • Cons mentioned:
    Pop socket

    Rated 1 out of 5 stars

    Don’t purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pop up broke 45 days after purchase. I would not recommend.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Jimmy! We are so sorry to hear you experienced an issue with your OtterGrip Symmetry Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

  • Rated 1 out of 5 stars

    The grip part is flawed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It barely worked and broke within a month, got stuck all the time and then broke

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 4 out of 5 stars

    Protects.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects the phone and the holder is convenient. Holder and case have cracked now so not lasting as long as hoped.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Case that works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, thin, and protective. What I needed for work MagSafe truck mount.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Cute but frail

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A+ for appearance. F for durability. The pop socket scrap broke less than a month of use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Case design
    Cons mentioned:
    Pop socket
    Best Buy Employee

    Rated 4 out of 5 stars

    cute case

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the case the little hand socket sits a little too high for my hand personally and the case is prone to getting dirty but its so cute and protective

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Very strong and protective; handy too

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has kept my iPhone safe in many situations. The handle is plenty sturdy, but it would be even better if it could function as a stand, not just a handle. Other than that, I’m fully happy and recommend this OtterGrip case.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    Otter box case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. MagSafe works great. The only downside is that grip doesn’t feel very sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Grip

    Rated 3 out of 5 stars

    Durable or not?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it at first. It was a gorgeous color. The problem is that it gets dirty easily. I’ve had it for three months and the grip has broken off. Other than that it works as intended to. It kept my phone safe no matter how many times I’ve dropped it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there, Carla! So sorry to hear the OtterGrip Symmetry Series case for your iPhone 14 Pro has seen better days. However, we're happy that the case did its job in keeping your phone safe and that it has generally been working well for you so far. We'd like to see what we can do about that damaged case though. If you could please give our customer service team a ring at 1-855-688-7269, they'd be more than happy to look into your replacement options under our amazing product warranty.

      Best,
      OtterBox Customer Support OtterBox

  • Rated 4 out of 5 stars

    Good price quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking and sturdy case, does it’s job, finger holder comes in handy too

    I would recommend this to a friend
  • Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    New phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never had anything but defender otterbox, so this is new. It’s a little slick to hold and I got it dirty with soot the first day and now it looks so weathered. I wish I knew how to clean it better. Getting used to the pop holder. I’d give 4.5 ⭐️ but it’s not an option. It dose match my I watch pink band.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Decent price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had this for about 2 weeks but for the price it’s not a bad case the back piece I don’t really use.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great protection, great price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit, great protection against dropping, has protection for the camera lens as well.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Lightweight easy to hold phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is lightweight and easy to hold. Has a pull out on back that turns so you can comfortably slide a finger thru to hold in your hand while using the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like it so far! The pop out handle is handy, but it limits where you can reach it, so if your hands are small sometimes it’s hard to reach the buttons. It’s very protective and gets the job done.

    I would recommend this to a friend
  • Cons mentioned:
    Pop socket

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is sleek, protective and has the pop socket lay flush with the phone case when not in use. Don’t play with the pop socket too much or you could tear it, so maybe not the best for someone who constantly uses it as a fidget.

    I would recommend this to a friend
  • Pros mentioned:
    Case design, Fit

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cover I have ever purchased. Fits snuggly and looks great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually got this case on clearance and even at full price I would still consider getting it. It has a good texture almost like egg shell and doesn't show any smudges or fingerprints with daily use. The built in pop socket is very useful and helps with grip. I would highly recommend this case to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement for pop socket?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great when using the only problem I have is how easy the back spins when flush with the case.

    I would recommend this to a friend
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