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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 16 reviews

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75%
would recommend
to a friend

Customers are saying

Customers frequently mention the excellent fit and great protection offered by the Prefix Case for Motorola MOTO E5 Play. Many appreciate how well it conforms to their phone's shape. Positive feedback highlights its ability to safeguard the device effectively. The case appears to be a popular choice for those seeking a protective yet well-fitting option.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Excellent Otterbox for Motorola

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im glad I purchased this particular Case/Otterbox. It fits my Moto e5 play perfectly and it has the finger grips that I like. Thank you Best Buy for another great product purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Cute

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's cute looks like the description. For the price I wish it came with something that protected the screen of the phone too. But it fits good.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    I like the clear case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well and good protection. Would recommend. Good value.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love the service we received & the otter box cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item we ordered in the store came early & it actually is better than what we were expecting. Great protective cover for our cellphones.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my new phone a week ago but needed protection for it! Im always dropping things. This case was the right protection at the right price! And it looks great too!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed that we were charged for this item and have yet to receive it since the end of October

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit for my Motorola E5 Play. Loved the color too.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice case for the moto e5 but the buttons are a bit hard to press.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this case for my mom's E5 play. She likes it and it seems to do the job well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Fit!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit my replacement phone perfectly. Great drop protection. Use with a screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LIKE A GLOVE!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfection and great protection for a low price! Best Buy is AWESOME!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great item from Otterbox, love the case would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case..........................................

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    terrible cover for cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was cheap made, actually broke on the side because of the little nipples that were to turn phone on/off and control sound. I ordered another one from different company, and it is fine. no problems, so far, would not buy this item again. CHEAP MADE

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi 1961,

      We so apologize that this Prefix series ended up cracking under the pressure of protecting your MOTO E5 Play! This definitely is not typical of the product, since that case is built to provide sturdy, stable security for the long haul. While we completely understand your decision to head in a different direction, if you had contacted our friendly representatives, they would have been more than happy to get you into a brand-new warranty replacement. As it is, we sincerely hope that this experience does not prevent you from considering our protective options in the future, and if you have any additional questions, feel free to reach out to us at 1-855-688-7269. We'll always do what we can to help out!

      Regards,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Didn't fit my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a refund before I left the store. Special ordered but was wrong item. Hard to find a case for Motorola Z3 Play.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Mia1955,

      We apologize about any miscommunication surrounding the Moto E5 Play Prefix series! While this specific case won't fit the Moto Z3 Play, we do make one that does. Please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Didn't Fit Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Dissatisfied because it Fit My Phone But Was Too Tight.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Prefix Series case! We appreciate your feedback, and we'll be sure to thoughts passed up the ladder to our design team. Keep in mind, that case is designed to be a snug fit to ensure it stays on your device in the event of a drop. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

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