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Customer reviews

Rating 4.3 out of 5 stars with 34 reviews

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91%
would recommend
to a friend

Customers are saying

Customers admire the Resurgence Series External Battery Case for iPhone 6's impressive battery life and the great protection it offers. Many appreciate its snug fit and stylish design, although some find it adds weight and is a bit cumbersome to use. A few customers wish it included a screen protector and a more convenient charging method. Overall, the extended battery life is a significant positive aspect for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-34 of 34 reviews
  • Pros mentioned:
    Charging speed

    Rated 5 out of 5 stars

    Great for someone on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charges phone quickly without the bulky power bank hanging off like other products.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great battery power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with heavy daily use still don't have to charge my phone until bed.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this to anyone good product nice It fits perfect

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has done a good job with the Resurgence power case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get one it protects and there customer service is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this case better than the Mophie. It doesn't get as hot when it charges. The only thing I don't like is the case already looks scratched on the back. It should hold up better. Other than that, it is a great case!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like the fact that I have to take my phone out of the case to charge it. It also won't charge when in the case plug into my computer it's not compatible with my mac

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Ldeleo0721,

      If you’re having trouble charging your iPhone, then you are most certainly not experiencing the OtterBox Resurgence as it was intended! No charge = no fun! The first thing that comes to mind is to check and make sure that you are using the cable that came packaged with the case, as there can be some variations with third-party chargers that will inhibit the function. If this is the cord that you are currently using, then please give our friendly Otters a call at 1-855-688-7269, and we can put you through to one of our technical support experts and figure out the best course to get your case all amped up!

      Cheers!
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Very goo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not too bulky only a little. It will for sure protect from drops. Reserve battery could be a little more

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Callaaay,

      Great to see that we’ve got your confidence in drop protection with the OtterBox Resurgence! You should be able to get a significant amount of juice from the case, so to speak, as far as the charging capabilities, so if you’re feeling like it’s running a bit lackluster, please feel free to reach out to our friendly Otters at 1-855-688-7269, and we’ll be more than happy to put you through to a member of our Resurgence Specialists team to make sure your case is all amped-up!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Doesn't live up to packaging hype

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose the OtterBox because the packaging said it provided 2x battery charge. It only provides 1 full battery charge and then is has to be recharged. Same as Mophie. Not better, no worse.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great OtterBox - Resurgence Series Ext. Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, i will recommend this to all my friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection, lightweight & charging feature is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's simple to use and adjust focus.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No worries to save my time to use this valued one.

    I would recommend this to a friend
  • Cons mentioned:
    Usb

    Rated 1 out of 5 stars

    DON'T BUY, ONLY WORKS WITH SUPPLIED USB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another junk product, only thing good was the price. You can only charge this device (along with phone), with enclosed micro usb cable. I have chargers everywhere for convenience and this unit will lock up or toggle on/off constantly unless connected to the wall charger where their dedicated micro usb....ridiculous!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great battery life, but it messes with my music

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There needs to be be three options for the "I would recommend this to a friend" question: Yes, No and Maybe. I would say maybe. I am only selecting yes because I love the extra battery life this case provides, however there are some major quirks with the extension required to use earbuds. I am a commuter and rely on my phone for listening to music while commuting to and from work and as well as when at the gym. Unfortunately, there is something about this case and the extension needed to plug in my earbuds that does not play well together. Music will turn on randomly before I select a play list, Voice Control will pop up even though I have turned off the option in settings. Once Voice Control pops up it is very hard to make it stop.. my phone will toggle back and forth between Voice Control and random songs and when it plays a song, it will turn on and off randomly and mess with the speed of the song (speed up/slow down). Most times I get so frustrated that I take my phone out of the case to listen to music. You don’t expect these strange issues when you pay so much for a case.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi AUA72,

      Random songs, power, and speed. If this case were called the OtterBox Random that would be one thing, but since we’re talking about the Resurgence here, we better get this figured out for you! Go ahead and give our friendly Otters a call at 1-855-688-7269, and we’ll put you through to one of our Resurgence Specialists who can troubleshoot this with you, or even set you up for a warranty replacement if that’s the best course to get your gear amped up without all the random distractions.

      Cheers,
      OtterBox Customer Service Team otterbox

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