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Customer reviews

Rating 1.5 out of 5 stars with 2 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-2 of 2 reviews
  • Rated 2 out of 5 stars

    Good case terrible for mag safe attachments

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is okay. Mag safe pop wallet will not stick well to the phone with the case on.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Apologies for the confusion prior to purchase, but this specific Symmetry Series case does not have any magnetic components to help facilitate a "locking" connection with any MagSafe-enabled accessory. It will allow a charge to pass from a MagSafe charger through to the iPhone held within if set directly on top of one, but that will be the extent of compatibility for this model.

      If an immersive MagSafe experience is what you're after, we do have several different options that will fully accommodate this, such as the Symmetry Series+ case, which you can check out right here at Best Buy!

      https://www.bestbuy.com/site/otterbox-symmetry-series-for-magsafe-soft-shell-for-apple-iphone-13-pro-feelin-blue/6471510.p?skuId=6471510

      Best,
      OtterBox Customer Support OtterBox

  • Rated 1 out of 5 stars

    Poor mold

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits okay. Buttons are not lined up properly. Seems like buttons and silencer hole was cut lower that they should be. Doesn’t work properly

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there! We're so sorry to learn about your experience with the Symmetry Series case for your iPhone 13. We design all of our cases on an individual basis to ensure their seamless compatibility with the unique style and features of each device, so any fit issues are definitely unexpected. Is there a chance you received the incorrect case for your phone? We'd like to try and get this sorted out for you. Please give our customer service team a buzz at 1-855-688-7269 and they'd be more than happy to dive a bit deeper into this in order to find the best path forward for you.

      Warm regards,
      OtterBox Customer Support OtterBox

  • Customer reviews from otterbox.com

    User rating, 4.1 out of 5 stars with 78 reviews on otterbox.com.

    See all otterbox.com reviews
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