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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 109 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers frequently mention the Symmetry Cactus Leather Series Hard Shell for MagSafe for Apple iPhone 16 Pro Max's quality and protection. Many appreciate the grip, texture, fit, and overall feel of the case. The sleek design and appealing appearance are also well-received; however, some customers have noted concerns about the durability of the material.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 109 reviews
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Good buy but safety concerns

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved the look of this case but it was a tough decision to keep for the fact that the case is partially open where the camera button is. I wish it was all enclosed but overall the quality of the case and durability it outstanding. And it looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Life With A Secured Case/Cover

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must’ve dropped my phone, I stopped counting, since I purchased the protector for it and this cover has saved my phone from any damage. I recommend this case to everyone. I approve this message

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Best Case for Desert Titanium

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After picking up the new desert titanium 16 pro max, you arent left with too many choices that perfectly match the color until I found THIS case. Great overall feel, excellent color, and so far: solid protection. With Otterbox’s track record, this is a great option in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Masculine and Handsome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love love love my new iPhone case… very handsome and masculine! Matches my brief case and my Italian shoes! :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy duty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very good for protecting your phone it has a nice texture the black cover looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case, feels slim and sleek. I’ve dropped it a ton but no damage yet

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Feels good, but leaves an exposed edge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the feel of the leather, having some sort of texture gives it a nice hand feel. The dealbreaker is the completely exposed corner of the phone next to the new camera control. One wrong drop and you’re cracking the side of the screen, no matter if there’s a screen protector on it or not.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      The new and improved design work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions. OtterBox

  • Rated 5 out of 5 stars

    OtherBox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this case is pretty smooth and easy to use

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy for longevity or protection.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case already has signs of wear and tearing after 3 days of use. Only dropped phone once from a hip height and cracked my screen protector. Very disappointed and quite a waste of money.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Don’t recommend it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case back in May, thinking it would be a long-term investment. While it did protect my phone during a fall, the case itself scratched very easily and already looks quite worn. Disappointed in the durability

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Jeannette! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Pros mentioned:
    Grip, Protection

    Rated 4 out of 5 stars

    Sleek eco-friendly case with solid protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was curious about the cactus leather finish on this Symmetry Series case, and I have to say—it feels premium without being overly bulky. The texture gives just enough grip so my iPhone 16 Pro Max doesn’t slide around, but it still slips easily into my pocket. The soft inner lining is a nice touch for screen protection, and the raised edges around the screen and camera give me confidence if I set it face-down. The MagSafe connection works well with my charger and wallet, and I like that the case is made with recycled plastics and sustainable cactus material—it feels good to know it’s a bit more eco-friendly than typical leather or plastic. As for protection, it definitely handles everyday bumps and drops, though I’d say it’s better for style and medium-level defense rather than super rugged use. If you’re the type who drops your phone a lot on concrete, you may want a bulkier Defender model. Overall, I’m really happy with it. It looks refined, feels comfortable to hold, and adds a touch of sustainability without sacrificing function. A great balance of style, protection, and eco-conscious design.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Absolutely Stunning and Super Protective!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, where do I even begin with the OtterBox Symmetry Cactus Leather Series for my iPhone 16 Pro Max? From the moment I unboxed it, I was blown away by the rich adobe color – it's even more gorgeous in person, a perfect blend of warmth and sophistication. The cactus leather feels absolutely incredible in my hand; it's unique, grippy, and has a beautiful texture that sets it apart from any other case I've owned. But it's not just about looks! This is an OtterBox, so you know the protection is top-notch. It feels incredibly sturdy and gives me complete peace of mind knowing my precious iPhone 16 Pro Max is shielded from accidental drops and bumps. The MagSafe compatibility is flawless – my charger and accessories snap on effortlessly and hold securely. What I love most is how OtterBox has managed to combine this level of rugged protection with such a slim and stylish design. It doesn't add unnecessary bulk to my phone, which is a huge plus. It slides easily into my pocket, and the precise cutouts ensure easy access to all buttons and ports. Honestly, this case is the perfect marriage of premium materials, exceptional protection, and sleek aesthetics. It's a true winner and well worth the investment. If you're looking for a case that not only looks fantastic but also offers serious protection for your iPhone 16 Pro Max, look no further than the OtterBox Symmetry Cactus Leather Series. Highly, highly recommended! Now, fingers crossed for that gift card!

    I would recommend this to a friend
  • Pros mentioned:
    Case feel, Quality

    Rated 5 out of 5 stars

    Crushed it!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox does it again I’ve had many OtterBox cases and never had any issues. I love this case for my phone. I would recommend this to anybody looking for a nice phone case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip

    Rated 4 out of 5 stars

    Great phone case for iPhone!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good grip and phone protection. Perfect fit quality!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    stunner

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely stunning case, the leather on the corners has started to fray just a little bit but I also have two toddlers in the house so this is expected.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Otter box leather case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good texture and quality. Just wouldn’t recommend using it roughly as I have already got a good scuf on it other than that great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Case feel, Quality

    Rated 5 out of 5 stars

    Best Phone Case Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for the best case for my phone and happened to find this one. Only case I trust and love!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Very nice in this price range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it bcz it is light weight fitting is good colour is little compromise

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel of this case. Great quality! The color is beautiful and feels very sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Sleek and classy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a iPhone 16 pro max in desert titanium. The case is lightweight and slim, with the protection of otterbox. The color goes great with my phone too. The material is not slippery so your phone is secure in your hands; it does not interfere with wireless charging or magnetic phone holders.

    I would recommend this to a friend
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