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    • Brand Response

      OtterBox Customer Support 

      May 11, 2017

      Hi anglem,

      Thanks for your feedback! We are sorry that the control buttons on this Symmetry case are being difficult and that it feels like the phone might fall out. Sometimes at first the control buttons may be a tad rigid but after a bit of use they should become easier to manipulate. This case should securely fit the Galaxy S8 without any uncertainty.

      If either of these issues persist please do not hesitate to give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up!

      Best,
      OtterBox Customer Service Team otterbox