Customer Ratings & Reviews
- Model:
- 77-90490
- SKU:
- 6514732
Rating by feature
- Value
Rating 2.2 out of 5 stars
- Quality
Rating 2.5 out of 5 stars
- Ease of Use
Rating 2.2 out of 5 stars
Customers are saying
Customers are delighted by the carrying case's design, although some have noted issues with the case fit. Several users reported that the case doesn't fit snugly and may fall off, particularly when opening the phone. Concerns were also raised regarding the lack of a built-in screen protector. The case's protective capabilities are therefore a point of contention among users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Case fit
Was broke when i took it out of the box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally wouldn't line up properly and was in 2 pieces. The little catch to keep it from coming apart doesnt catch. Also doesnt raise over the edges to really protect anything due to basically not fitting at least for me
No, I would not recommend this to a friend - Cons mentioned:Case fit, Screen protector
D minus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is made of good quality material capable of taking the impact of a light drop. Its fit is snug when closed but must be always readjusted when opening it up. The flap that protects the hinge part of the phone is really unnecessary and it doesn't fit well into the back case There is no screen protector built in the front piece of the case. I got this on sale at 15 dollars. Its worth about that much.
No, I would not recommend this to a friend - Cons mentioned:Screen protector
Great cellphone cases
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Galaxy z fold cases fits perfect for what i needed it for. My son had break my other cases. The price was even better. Being that cellphone cases are a little expensive when it come to this phone. It doesn't come with a screen protector. Make sure dont take the case off. Because the sticky strips willnt stick back if you do so.
I would recommend this to a friend - Cons mentioned:Case fit
Worst buy for a case
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thw case keeps coming off it is very uncomfortable to use to talk the left sode womt stay in place for the price i think this shouldn't cost this miuch because it doesnt protecrypur phone from falls and the outter edwges from the topof the case are very sharp and it leaves your ear hurting at this point your only paying for the name i dont recommend this case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry if the Symmetry Series Flex case for your Galaxy Z Fold4 wasn't what you were hoping for. We understand how that can be a disappointing experience. Although the case may not be meeting your expectations, we've thoroughly drop tested and confirmed it meets the military standard. As far as that side piece goes, you should be able to simply slide it back into place if it slips off a bit. We appreciate your feedback on this case though and we'll be sure to share it with our design team for you. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns
Warm Regards,
OtterBox Customer Support
- Cons mentioned:Case fit
Galaxy z fold case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case but doesnt fit really snug on phone and hard to charge phone with case on
I would recommend this to a friend - Cons mentioned:Case fit
Very disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I am very happy with Otterbox but this particular case was terrible when you open it up. It slides off one side when you're holding it or setting it down. It is very slippery just not the otterbox that i'm used to
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're very sorry to learn about any disappointment you might have had with the Symmetry Series Flex case for your Galaxy Z Fold4. We know that you expect more out of your OtterBox. We sincerely appreciate you taking the time to share this feedback on the case and its materials though. As far as that top piece goes, you should be able to simply slide it back into place if it slips off a bit. We'll be sure to shoot your thoughts up the ladder to our design team for you, but please don't hesitate to give our CS team a call at 1-855-688-7269 with any questions, concerns, or if you'd like to chat about this some more.
Kindly,
OtterBox Customer Support
Faulty product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it not even a couple weeks and the plastic flao that coveref the fold broke off. Very disappointed for the price i paid.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Zino! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
- Cons mentioned:Case fit
Do Not Buy - Does not fit properly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this case for your Galaxy Fold 4. It does not fit properly and just falls off when opening and the hinge protector is a joke. Otterbox should recall these defective cases immediately from retail shelves and go look at how Spigen designed their hinge protector case as I bought that instead and it fits perfect and provides superior protection. Very disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the Symmetry Series Flex case to stay properly in place upon your Galaxy Z Fold4, and we're sorry that you had such a frustrating experience. Understanding you've already moved on to something else, we'll still be sure and share your feedback with our quality team. If we can ever be of any other Otter assistance, please do feel welcome to give us a call at 1-855-688-7269 and we'll always do our very best to help.
Kindly,
OtterBox Customer Service Team
- Cons mentioned:Case fit
Avoid - not typical OtterBox quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phones have worn only OtterBoxes for the last ten years. This quality of this case is extremely poor compared to any other that I've owned: - The case material is extremely hard with sharp edges. - The case walls around the cover screen are so high as to make it very difficult to use the screen. - The case material is also not strong enough to maintain its shape on the left edge of the cover screen; it bows, causing the case to encroach on the screen. - There are a few sticky pads lining the cover screen portion of the case. These are not strong enough to remain adhered to the case or the phone under even light use, resulting in the case shifting. They therefore become mangled quite easily. - The case doesn't appear to be perfectly rectangular; I was unable to correctly seat both the bottom-left and top-left corners of the case simultaneously. - There is no instruction manual provided, only a vague diagram that provides little information. I have reverted to using the Samsung stand case for now, which fits well and is comfortable to hold. I would have expected far better for the reputation of OtterBox and the high price of this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Appreciate the detailed insight into your recent purchase of the Symmetry Series Flex case, and we're sorry to hear there were several things that weren't to your liking. Although the items you mentioned didn't give us cause for concern during our internal testing, we greatly value product feedback and will share yours with our quality and design teams for their reference.
Sounds like you've moved on to something else, but if we can be of any further Otter assistance, please don't hesitate to touch base at 1-855-688-7269 and we'll always be happy to help.
Best,
OtterBox Customer Service Team
- Cons mentioned:Case fit
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't mind paying the money for an OtterBox but this time I'm returning it does not fit great on the left side of the case and on the front of the case the lip comes up so high you can't text the keys that are close to the lip with your fingers you have to constantly keep moving the case out of the way to be able to type
No, I would not recommend this to a friend - Cons mentioned:Case fit
Do not buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst OtterBox case to date. Front case does not stay in place.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you are experiencing an issue with your ZFold4 case staying in place. We are most happy to troubleshoot this with you, and we have an amazing warranty. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Cons mentioned:Case fit
Id buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda hard to put on the folding part but overall good case
I would recommend this to a friend Worst case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable and when you open it the front slides off so you have to slide it back every time you open the phone. Will return if possible
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue with your ZFold 4 case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
- Cons mentioned:Screen protector
Not the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Front screen couldn't hardly use notification swiping down or even the wholeeft side of the screen sometimes cause it was raised too much and adhesives didn't sticky
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to hear you've had such a disappointing experience with the Symmetry Series Flex case. The Galaxy Z Fold4 definitely has some unique design challenges to work around, and use of the case may require a slightly more deliberate action, though full functionality should still be maintained.
And if those adhesive strips aren't doing the trick of keeping the case in place, please feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help cinch things down for the long haul!
Happy Holiday Season,
OtterBox Customer Support
Really disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been an Otterbox fan for years. Unfortunately, this is not the quality I've come to expect. The front piece on the hinge side is worthless. The plastic is so thin that it literally "bends" in at the center (I am using the adhesive strips as designed). It's completely noticeable when using the front screen. Returned & bought the Spigen Slim Armor Pro. (Exactly what i was looking for/ couldn't be happier).
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for letting us know about what sounds like your one and only disappointing experience with one of our cases. We'd certainly rather that number stay at zero, and we'll definitely have our quality team dig in and see if this was just a one-off with your particular unit.
Sounds like you've already landed on something else you're happy with, but we do hope you'll keep us on your radar down the road. If we can ever be of any Otter assistance, please feel welcome to give us a call at 1-855-688-7269 and we'll always be happy to help.
Kindly,
OtterBox Customer Service Team
- Cons mentioned:Case fit
Trashhhhhhhhh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was so bad it deserves 0 stars but thats not possible, so I give it a 1. Will be returning for sure. Worse case ever.. wont even stay on phone. Need my money back asap.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the Symmetry Series Flex case to stay properly in place atop your new Galaxy Z Fold4, and we're sorry that things are somehow a bit wonky right out of the gate. We'd love a chance to learn more about the specifics and get you settled into a new unit, which we trust will cinch things down for the long haul. Just give our friendly Otters a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Samsung phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone case.... Folds great and keeps it from cracking screen
I would recommend this to a friend- Cons mentioned:Case fit
Don't waste you money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst case ever way to big of lip and doesnt fit right at all and doesnt stick
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .That's definitely not the distinction we were hoping for with the Symmetry Series Flex case for the Galaxy Z Fold4, and we're very sorry that you're feeling so discouraged with the case. We'd love a chance to learn more about your specific experience and help you land in a better spot. Just give our friendly Otters a call at 1-855-688-7269 and we'll get right on the case!
Kindly,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit for my phone..good quality, love the color and the feel of the case.
I would recommend this to a friendFoldz4 case otterbx
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strong and durable case. Worth the money. I had the case for about a month
I would recommend this to a friend