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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 222 reviews

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91%
would recommend
to a friend

Customers are saying

Customers are delighted by the excellent protection and great fit this screen cover offers for their Microsoft Surface Pro devices. However, some users find the cover interferes slightly with the kickstand functionality and adds a bit of weight and bulk. A few also reported challenges with the stand's usability. Despite these minor drawbacks, the ease of use and protective qualities are frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 222 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection for surface pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is durable and has a high level of protection

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very useful and protects the surface very well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very rugged and top grade protection. Will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Fit and use is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit and use of this Other Box case is perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome but 2 issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Sometimes the keyboard pops off the tablet when you fold it back behind it. Also the pen is held further way from the tablet (1/4 inch) so the magnetic hold is slightly weaker and sometimes falls off the tablet (easy to lose pen).

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda hard to install but by far the best protection

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an easy to use protection for your surface.

    I would recommend this to a friend
  • Cons mentioned:
    Kickstand

    Rated 3 out of 5 stars

    probably best you'll get, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok, as it seems like it will do a decent job at impact protection, but is a bit difficult to use with the kickstand. It would be nice to see some type of waterproof/resistant design.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to get the surface pro this time as I do not want to have to have a tablet plus a laptop. This functions great as both. I am still trying to learn all of the functions, but so far the system makes it easy to learn.

    I would recommend this to a friend
  • Cons mentioned:
    Kickstand

    Rated 1 out of 5 stars

    Worst Otter Box Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these in the past to protect our Kindle Fires. The Surface version does nothing to protect the screen. It will not protect from falls or screen scratches. The case has to be partially removed in order to use the kickstand. It is overpriced and protects nothing. Out of three Surfaces, two have cracked screens from minor falls. My Kindle Otter Box took much bigger falls and the Otter Box protected. Not this one...

    No, I would not recommend this to a friend
  • Cons mentioned:
    Kickstand

    Rated 3 out of 5 stars

    good case but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is secure, but you have to have the part of the cover that convers the kick stand off in order to charge the surface pro. So kind of a pain to use.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good and protective

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects as advertised but the option that protects the back side of the screen slips up/off in laptop mode. Some challenges with ports and buttons. But it protects.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OtterBox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it and will continue to use it but the only complaint I have is with the USB port. It does not allow for things like fingerprint readers because the standers usb is to short.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox - Cover for Microsoft Surface Pro 4 fits good and allows the "kick stand" to function properly. Only down fall is it slips off and moves slightly. All in all it works good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does the job, but bulky and...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesny allow a clean connection to some USB drives. Outside of that, very well built...no doubt it'll protect your Surface Pro!

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey GadgetAddicted,

      While we're happy that your Surface Pro feels safe and secure with the Symmetry case, we definitely want you to be able to use all USB drives with the device, so we apologize that you're having difficulty. We find this odd, since the case is designed to allow complete access to all ports, plugs, and controls. We'd love to grab more details to see if we can help at all, so please feel free to call our investigative Otters at 1-855-688-7269, and they'll get to the bottom of this!

      Regards,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    seems sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a little tricky to learn how to use with the surface pro sitting up. My son hasn't dropped his surface pro so I am not sure how it will withstand a drop.

    I would recommend this to a friend
  • Cons mentioned:
    Kickstand

    Rated 3 out of 5 stars

    Mix feelings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good case until you use the kickstand. You need to put a lot of pressure to get the kickstand to come out.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Descent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to be a descent case, but I wish it was a little thicker. I don't know how much this case will protect this tablet if it is dropped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Symmetry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking everywhere for this cover to fit my Surface Pro 3. And, the Otterbox Symmetry is for the Surface Pro 4 but it is compatible to the Surface Pro 3.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually only buy Otterbox products for my device protection however for the surface, I wouldn't recommend unless you've bought the keyboard along with the system. The cover is built with that in mind and there's no option to protect the screen without it. Provides sufficient protection for the back but the screen is really the most important part so without that, it's 50/50 for me.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Vanillash,

      We truly appreciate your candid feedback about the Symmetry Series! We're sorry it wasn't exactly the case you were looking for in terms of front coverage without the keyboard attachment. This model is one of our slimmer designs, but we extensively tested it to ensure it would keep the Surface Pro 4 safe and secure with or without that accessory.

      Of course, if you have any further questions or concerns, our expert Otters always have their thinking caps on, so give us a ring at 1-855-688-7269, and we'll help out!

      Sincerely,
      OtterBox Customer Service Team otterbox

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