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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 363 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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68%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection offered by the Thin Flex Series Carrying Case for Samsung Galaxy Z Fold5, along with its ease of use and slim design. However, many users reported issues with the case's fit and adhesive, specifically the tendency for the back to detach from the phone. Some also commented on the case's thickness and bulk.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 363 reviews
  • Rated 4 out of 5 stars

    Decent case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design, but the glue isnt that secure. Its two separate pieces with adhesive on the sides. I added stickers underneath the phonecase, just make sure you have it layed out before putting the case on your phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slides Occasionally

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fits on the Z Flip5 very well. It seems like it protects it well enough. My only issue is that sometimes the top panel slides up a bit. When this happens, it usually presses on the volume up or down button (depending on if the phone is closed or open), which can mess with music or podcasts or whatever I'm listening to. On the same note, since it's 2 separate pieces, it doesn't protect the hinge. However, the hinge seems strong on ita own. Overall, I'm happy with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works but discolors

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works! I've dropped my phone only a couple times and it hasnt shattered or anything but ive only had it for a couple months and it's discolored and yellow!

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Kylie! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 3 out of 5 stars

    Not bad at all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not thick as typical OtterBox cases. However, it is still thick for people who cares about how phone looks with the case on it. It still looks very clean since it is clear case and is still very nice quality.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are glad that you are enjoying the quality and clean look of this case. If we may be of assistance with this case, please give our CS Team a call at 1-855-688-7269 and we are happy to help with any needs or questions that arise. OtterBox

  • Rated 5 out of 5 stars

    Amazing Case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, easy install, smooth finish. Not bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this for my son's phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this case because my son doesn't like bulky cases but like most parents I worry about my son breaking his phone. I bought this case because it's durable, light weight, not slippery and transparent so you can see the colour of the phone. It holds to his phone well, doesn't move around and hasn't really scuffed easily or started to fade. He likes and so do I. Plus as a bonus, it still allows wireless charging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually do do otterbox cases because they are a little bulky but this one was super nice, looked great and offered great protection.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Quality. Coming apart

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is okay. Like other reviews, it did yellow after short usage. Side of the case are now falling apart. Poor quality

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great durable case it looks nice I recommend it. It protects well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I really expected better of Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharp edges on left edges when folded. Entire spine of phone is uncovered when folded. When unfolded, the left side cover is glued on, and didn't stay attached more than 3 days.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you have experienced these issues with your Thin Flex Series case for your Z Fold 5 case. We have a great warranty and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 3 out of 5 stars

    Zflip case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok but top piece comes off very easily. Would recommend this until a more durable one is made.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Broderick! We are sorry to hear you are experiencing an issue with that top piece of your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation, as we have a great warranty! OtterBox

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing and innovative device... I adore this phone and all of its features, it is the best phone i have ever used. 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatttt

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice for a new gadget with a full screen on the front. Fits perfectly and secured with the adhesive on the inner borders.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst case you can buy for

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turned yellow in a few weeks and started scratching immediately. The case just feels cheap, ruins the expirience of owning a nice phone and I'm sorry for buying it :(

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Ben! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleat case, it’s two separate pieces! Very hard and durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy z flip5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its a sturdy and great case for the phone, would definitely recommend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broke within a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snapped and broke right after a month! Purchased 7/1/24.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Peter! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 3 out of 5 stars

    It fit, but that was it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fits the phone perfectly, but here is the situation. The inside of the case has sticky tape to stick to the side of the phone in order to prevent the case from slipping off. The sticky tape just doesn't do it, so the case still slides a little bit. It never falls off, but it does start coming loose a little bit. Next issue is where the charger plugs in. When i'm holding the phone, my pinky ends up in the spot where the charger plugs in, and the edges of the case aren't sanded down very well, so it's sharp and pointy and really irritates my pinky finger down there. I ended up purchasing the samsung case with the ring on the back of it to hold the phone. Believe it or not, that one was better at holding itself to the phone, and where my finger sits on it is definitely smoother, but in the end, i took it off as well because it had other issues with the big ring on the back.. couldn't Qi charge and the phone wouldn't sit up on its own because the weight was off, but thats another whole review.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that your experienced an issue with the adhesive portion of your case. We have a great warranty, and we would be more than happy to assist with troubleshooting of the issues you have experienced with your case and warranty replacement of the case if necessary. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Clear cover with great protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design of this case is its standout feature. Crafted with precision, the case fits the contours of the Samsung Galaxy Z Flip5 flawlessly, maintaining its slim profile. The clear material allows the beauty of the phone to shine through while providing reliable protection against scratches, bumps, and minor drops. The case adds minimal bulk, ensuring a comfortable grip and easy access to all ports and buttons.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OtterBox - Thin Flex Series Carrying Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox - Thin Flex Case is good quality. Like the way it fits phone. Easy to use buttons. Holds up well when drop the phone.

    I would recommend this to a friend
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