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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 506 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, ease of use, and long battery life of the Multigroom Series 9000. Many appreciate the variety of attachments and included accessories. Some customers have noted the device is quiet and were surprised by its power. A few customers mentioned the USB charging cord is proprietary.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 506 reviews
  • Pros mentioned:
    Battery life, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this item. It is the best trimmer I have ever had. It works very well, the battery lasts a long time, and it has many useful attachments. It is easy to use and gives a clean cut every time. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very smart and perfect trimmer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very smart and perfect beard, hair & body trimmer. The most important thing is that, long lasting battery & outstanding product quality including with a organiser box. I never think I can shave my beard as like professional. I highly recommended it for those, who are interested to beard trimming by Self. I just love it, & thanks to Best Buy for proper packaging and right time shipping.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    It is much quiet and looks pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I felt it is a little heavier than the previous 5000 series I was using, but I got used to the weight and also happy that the battery lasts longer and hence I don't have to keep charging often

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    razor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, very practical. I liked it a lot, it's what I expected

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product , Prompt delivery service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was excellent and the delivery was even done earlier than originally promised

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to used

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it i was able to used and cut easy the growing hair

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Philips Norelco

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This shaver is the best I've ever bought, easy on my hair, longer battery charge so far I've used three times without charging. Best travel bag storage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent item easy to use like this one good quality

    I would recommend this to a friend
  • Pros mentioned:
    Attachment variety, Battery life, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A cornucopia of adjustments/attachments

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having used several different trimmers over a 40 year span I was interested in trying out this latest version. I was not dis-appointed – the unit is quiet, powerful and comes with a wide range of heads and attachments. Can be used wet or dry and has a stainless-steel handle. Due to the fact there are so many (21) attachments/settings I am still working thru what combinations works best where, but am sure I will work that out with time and would recommend. The packaging was an issue for me. The product was delivered, and I could hear something rattling around. Turns out the trimmer was loose inside the box, cracking the plastic holder and a head had become detached as well and was loose in box too. Not the best of starts but trimmer seemed to work fine. Comes with a large travel case that houses the attachments with places for some of the heads as well. Charging is done by using the provided USB-A 36 inch cable with a proprietary 2 prong connection into the trimmer. No adapter is provided, which is the case for most products these days. What did dis-appointment me a little is if you are going to go to using USB power to charge (nice idea) why use a proprietary 2 prong connection to trimmer – why not use USB-C? Would be even more “global” and cable would be easy to replace if broken or lost. Documentation states 6 hours of run time on a 3-hour charge. 5 minute charge is supposed to provide enough power for 1 trim (no time given). Seems you cannot use while charging. Very easy to switch heads and attachments. Easy to set trim depth using spinning adjustment wheels on 2 of the comb attachments. Attachments come in 3 colors, black = full size beard & hair, medium grey = extra wide hair trimmer and light grey = body/eyebrows. • Steel Trimmer • Steel precision trimmer • Precision shaver • Nose and ear trimmer • Extra-wide hair trimmer • Body shaver • Precision trimming guard • 3-7 mm adjustable guard • 5 wide hair guards • 2 wide fading hair guards • Eyebrow guard • 2 body guards • Cleaning Brush I trimmed my hair, eyebrows and did some body trimming as well - all with great results with no nicks even on shortest setting(s). That has not been the case with prior products used, sometimes painfully so. I didn’t and wont use wet so didn’t test that….. Comes with an 8-year warranty which I think is exceptional. And does not require blade oil. Overall, a nice product that should be able to trim whatever hair needs trimming. It is powerful so would suggest being careful when using – don’t want to end up with a bald patch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Failed Twice(don’t post)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn’t delivered. And the refund from the Customer Support was not issued as stated. It’s probably a fine product, but a review from me is Moot.

    I would recommend this to a friend
  • Pros mentioned:
    Attachment variety, Battery life, Ease of use

    Rated 5 out of 5 stars

    Excellent All-In-One Grooming Kit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really impressed with the Philips Norelco Multigroom Series 9000. The power, precision, and all the different attachments make it super easy to take care of everything from hair to beard to body trimming. The battery life is great — I can use it multiple times without needing to recharge. It cuts smoothly, doesn’t pull, and feels solid and well-built in the hand. The variety of guards is perfect for getting exactly the length you want, and switching attachments is quick and simple. Honestly, it saves me time and money because I don’t need multiple devices anymore. Highly recommend this grooming kit for anyone who wants a reliable, high-quality trimmer that does it all.

    I would recommend this to a friend
  • Pros mentioned:
    Attachment variety, Battery life, Ease of use

    Rated 5 out of 5 stars

    Solid all-in-one grooming kit, great value

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this grooming kit for a bit now and it honestly exceeded my expectations. It comes with a ton of attachments, so it covers everything—beard trimming, body grooming, detail work, and even nose/ear trimming. The trimmer feels solid in hand, not cheap, and it cuts smoothly without pulling hair. Battery life is good and it holds a charge well, which is clutch if you don’t want to charge it every day. Swapping attachments is easy, and cleaning it is straightforward. For the price, you get way more than I expected compared to other brands I’ve tried. If you want a single tool that does pretty much everything instead of buying multiple devices, this is a great buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I bought 2 Multigrooms EACH USED

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My multigroom was used and the serial numbers didn’t match up. So I returned it. Informed the cashier and decided to get a different one (Manscape Lawnmower) It had been used too. At this point, I was more than a little upset and grossed out. I decided to exchange the lawn mower for another Philips multigroom 9000. at a completely different Best Buy location just because I wanted a new multigroom.. It had hairs and had been used. Pics attached of the latest one. I remember the days before Amazon, I remember Bed, Bath and Beyond. I remember Pier 1. I remember when Best Buy sold legit products. Those days are long gone. Apologize for not providing more pictures. Those are from the last one I bought. I’m so grateful that Best Buy allows returns of hygienic products.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Attachment variety, Battery life, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Another Excellent Trimmer from Philips

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used a few models of Philips Norelco trimmers in the past, and the design hasn't changed very much over the years. As someone who trims almost daily and cuts their own hair, I need high-quality grooming tools. The Norelco Multigroom 9000 offers a ton of different attachments for pretty much all trimming and hair cutting needs. This top-end model also has a few nice extras compared to the cheaper Philips Norelco models. ===PROS=== - The trimmer has a sleek and premium design. Its almost entirely a brushed stainless steel, so it is a fingerprint magnet. It's lightweight but still has a decent heft to it. It stands upright on my bathroom counter with no wobble. - The trimmer comes with about 18 different attachments with options for facial hair trimming, hair clipping, and body grooming. There's also a precision trimmer, a nose/ear trimmer, and a foil shaver. There's also a dedicated body shaver attachment so you can trim body hair without getting nicked and cut. - My favorite attachment is the adjustable precision trimming guard. It combines 11 different guard lengths into one attachment (from 1mm to 3mm) and is easily adjustable by simply turning a wheel. This is an excellent option to use while traveling so you don't need to bring multiple attachments. - The included precision trimmer head makes it incredibly easy to finish off the edges around beards and goatees. The trimmer heads are easy to remove and put on the trimmer. - Battery life is very good. Philips claims up to 6 hours of run time, which seems accurate so far. - Philips says the trimmer is "100% shower proof" so you can use it while showering. Haven't tried it yet, but nice to know. - This particular model comes with a very nice and sturdy storage case that holds the trimmer and all included attachments. My older Norelco model did not come with a storage case, so this is a very nice touch. - Extremely comfortable trimming and shaving. I've used 3 guards so far as well as the precision trimmer and foil shaver heads. No nicks, cuts, hair pulling, etc. to report. - Super easy to clean. Just run the trimmer and attachments under running water and let air dry. ===CONS=== - A USB-A charging cable is included, but there is no power adapter. You are expected to use your existing USB power adapters. This would be fine, but unfortunately Philips uses a proprietary connector on the trimmer. So you can't just use any USB cable to charge - you have to use the one provided in the box. If Philips wanted to go this route, they really should have just went with a USB-C connector on the trimmer and not some proprietary design. - Most of the attachments are supposedly color-coded so you can tell if they are meant for facial hair, hair clipping, or body grooming. But they are all basically the same shade of gray, so it's very hard to tell them apart at first glance. - I wish Philips would have made a charging dock for this trimmer so it can charge while staying upright on my counter. ===OVERALL=== This is a powerful and versatile trimmer. It looks great, feels great, and has an attachment for nearly any scenario. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Attachment variety, Battery life, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Robust attachment offering, travel case

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This grooming kit is exactly what I was hoping it would be. Everything from the battery life, to the attachments that are included to the included travel clam case have been a great experience. The attachments that are provided are very expansive, there are the standard numeric trim-depth attachments but there are also the fade, mustache, and other stylish options too. This was very surprising to me as my prior trimmers only included the 1-8 (if I recall correctly) options. I can now fade my side burns with ease as well as other areas such as face etc. The charge life on this unit is equal to or better than I had expected. It seemed that my prior trimmer I formed a habit of always plugging it in after I used it, but that's not the case, so far, for this unit. I have been using it for over a week and have yet to plug it in. Lastly, the travel case is amazing. I was taking a road trip with my old trimmer and when I arrived at my destination the clippers we out of battery because they had accidentally gotten bumped on in the trunk and had ran out of battery. This new trimmer's clam case is hard, and would significantly reduce the chance of an accidental "bump-on" scenario happening as the trimmer sits snugly in a cavity inside the case. Very well thought through and designed. All in all, if you are looking for an all-in-one trimmer that is travel friendly with good battery life, then I would highly recommend this unit for your self grooming needs.

    I would recommend this to a friend
  • Pros mentioned:
    Attachment variety, Battery life, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A powerful package for everything you need to trim

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first new shaver that I've tried in awhile. I have an older trimmer that I use to sharpen up my beard and other areas, and a set of standard corded hair clippers that my wife routinely manages to not maim me with, and that's a situation that's worked pretty well. I saw that this trimmer could double as clippers, and that it's also cordless, and decided to try it out. My first impression on opening the box was that I was impressed that everything managed to be packed inside such a neat little storage case. There are a LOT of options. Six different heads for every possible application, and a wide variety of guards, two adjustable, to ensure you get the right length. It includes a small cleaning brush and a USB power cable. No brick to plug it into, but you should already have several of those lying in a junk drawer somewhere. I do my best to maintain my gear, because yeah, it's only hair, but blades still get dull over time. Even so, both my wife and I were surprised at how quickly this mows through hair, even with a smaller than usual pair of clippers (about 2/3 standard width), and the smaller size actually made it easier to maneuver around my ears. It produced a very even cut in a single pass with no issues, and my hair is fairly thick. The body hair attachments so far work great. I haven't nicked or pinched anything while grooming, and while I've used it quite a bit, it's still running on the initial charge I gave it, with no signs that it's starting to get low on charge. I'm very impressed with the battery life. This small set now replaces both my other trimmers and frees up valuable bathroom drawer space. Philips made a winner here. I'd definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Accessories, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Wonderful Trimmer!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly didn't realize how many different accessories came with this trimmer. Some you may use and some you may never use. Yet, it's always a benefit to have options. Who doesn't love options? The carry case that comes with the trimmer is top-notch. It is a hard case shell that will not be squished or flattened if storing it for travel. The first add-on I used was the nose trimmer. I wasn't sure how it would work but I can say it did the job. No pinched or pulled hairs. As we get older we have to groom all unwanted hair. Nose hair or ear hair can be problematic! After testing out a few of the add-ons I realized the Body 3mm worked best for my needs. Also, the normal-style razor is great for touching up my facial hair, sideburns, beard, and mustache. This trimmer does a fine job at edge-ups and touch-ups. There is also a large-size blade that can be added on as well. The Trimmer itself is a nice size that fits in the hand. Has some decent weight to it and is made of premium material. Doesn't feel like it will break if it's dropped. When it's turned on you can hear that it's on and working. Not too loud and not too faint of a sound. It did take a while for the initial charge out of the box. I do wish there was an indicator to alert on low battery. Maybe, I missed it. It comes with its preparatory cable to charge via USB-A. I wish companies would use USB-C for all electronics but maybe next time. This is a great trimmer that can be applied in many ways. I highly recommend it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Most inconvenient buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a premium trimmer you’d automatically think the charger is included, or at least have the device slightly charged to try it out right out the box. Not here. This thing is going right back to the store to collect dust

    No, I would not recommend this to a friend
  • Pros mentioned:
    Attachment variety, Battery life, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great, all-around hair trimmer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty stout little hair trimming kit from Phillips. This has pretty much all the attachments you'd need for personal grooming all neatly stored in a conveniently sized travel/storage case. While this might not as a hair trimmer (although you could probably do so) it works great for facial/body hair. If you needed a little touch up on your haircut then this would be just fine. If you wanted an actual hair cutter then you'd be better off getting one designed for that. This one works great for everything else. For hair trimming, pretty much all the standard sized clips are available here so for a little off the top or just cleaning up sideburns, you're set. There is an ear/nose hair trimmer attachment as well. For body shaving, there's quite a plethora of attachments that will cut/trim hair just about anywhere. All of the blade attachments simply click into place on the shaver. Real simple and easy to do as well as for when you need to clean out the hair that gets into there. There is a small brush included for this. The unit itself feels really solid. It has some heft to it so it feels good in the hand and the battery life on this is pretty good as well. I had a smaller body trimmer before that worked ok but that has now been replaced with this unit. It's far more versatile and, honestly, just works better than the previous unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    High performance, extremely versatile

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a hairy guy, have a beard and typically have my wife shave my back hair every few months. So I use a shaver regularly to trim/clean up my beard and to shave my body. But I don’t give myself haircuts (or even cut anyone else’s hair). While pricey, this Phillips set is a great deal, even for someone like me who doesn’t use the guards to cut your hair. The trimmer is professional, and comes with lots of adapters making it extremely versatile. My only gripe are the instructions and the labels of the various guards/trimmer attachments. Phillips needs to redo their graphics/instruction manual department. I had to use the pictures on the box to help me figure out which attachment did what. IN THE BOX I gripe with anything I buy that has multiple attachments, etc. with no storage option. Without something, even a bag, to keep accessories in, I tend to lose them. One of the benefits of this shaver is the inclusion of the travel bag. While I don’t typically travel with a shaver (on vacation, I’ll just let me beard grow) I personally just like being able to keep all the guards and attachments in one spot. In addition to the case you get a bevy of guards and attachments. I won’t list them all, but you get everything you need to cut your hair, trim your beard, trim your eyebrows, and even trim your nose/ear hair. I was seriously impressed with everything it comes with. Then there’s the charging cord which is USB, requiring a charging brick or a USB port in an outlet. Minor inconvenience, I guess it was done to give you flexibility, but I would have just preferred a two prong power cord at the end. Finally the trimmer itself. It has some heft without being too heavy. The metal on the outside makes it feel premium. It’s what you’d expect a hairstylist to own. It’s well balanced and easy to hold. Shaving itself is a chore, but using this trimmer is about as close as you can get to it “being a joy.” USE It took a few hours to full charge. It’s rated to last about 6 hours which seems to be in line with older trimmer - which I would charge and then several times a week for a few weeks before having to recharge again. There’s a light on the outside that lets you know when it’s done charging and when it needs to be charged. There are several different attachment heads, and then there are guards. All of which snap on and off in the same manner, flipping the front of it up towards the back. (It makes sense when you see it - point is that it’s easy). While they come off easily, I didn’t have any concern with them falling off in use. The width of the trimmers seems slim to me, as in I wish they were a bit wider to cover more area for every swipe, but the size seems to be similar to other trimmers. And this really only applies to the haircutting guards; which I admittedly won’t use. But compared to what I see when a stylist cuts my hair, they seem small. There’s not much to say in terms of performance other than it’s terrific. When trimming my beard I had no issues; my hairs didn’t get caught in the beard and the whole process was smooth. I made quick work of trimming my beard. When shaving my body hair, I swapped in the appropriate guard (which again, required me to look at the retail packaging). Here I didn’t have any issues, there was no pinching at all. Of course, it won’t be as smooth as a razor, I was still left impressed with how close it was able to shave. CONCLUSION This really is an all in one package, containing everything you could possibly need in cutting/trimming any hair on your body. For that reason alone it’s worth it. But when you add in the quality/durability of the trimmer (it is waterproof) and battery life, you have a winner. Sure there are cheaper alternatives out there that do the same thing, but this has to be one of the best all around packages. Shaving/trimming is never fun and I still don’t necessarily look forward to it, but having this nice of a tool to get the job done certainly helps.

    I would recommend this to a friend
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