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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 295 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers consistently note the 9000 Special Edition Rechargeable Toothbrush's superior cleaning ability and impressive battery life. Many appreciate its ease of use, high quality, and powerful yet gentle cleaning action. Positive feedback also highlights the helpful timer and attractive design. However, some customers express disappointment with the quality of the included travel case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 295 reviews
  • Rated 5 out of 5 stars

    Clean white Teeth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Philips Sonicare 9000 Special Edition Rechargeable Toothbrush after reading some positive reviews online and I’m glad I did. This toothbrush is amazing! It has four modes and three intensities to choose from, so you can customize your brushing experience according to your needs and preferences. I like the White+ mode, which removes surface stains and makes my teeth look brighter in just three days. The brush head is also very comfortable and gentle on my gums, and it has a sensor that alerts me if I’m brushing too hard. The toothbrush comes with a stylish charging glass and a travel case, which are both very convenient and elegant. The toothbrush also connects to the Sonicare app, which gives me feedback and tips on how to improve my oral hygiene. I can see my progress and achievements on the app, which motivates me to keep brushing regularly. Overall, I’m very happy with this toothbrush and I would recommend it to anyone who wants a powerful, versatile and smart toothbrush that delivers great results.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Pearly Whites

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg! I cannot rave enough about this toothbrush. It’s by far one of a kind. I upgraded form another sonic care and this one is soooo much better. And the app is very insightful. Worth the buy for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Excellen rechargeable toothbrush

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent rechargeable toothbrush. I like the Blue/Black color. It works great. Many different settings for family member preferences. I don't know how long the battery lasts because I always keep it on the charger when not in use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    One of the best toothbrushes out there.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for a bargain when it went on sale, and I'm happy to inform that I made the perfect decision. This toothbrush changes my brushing habit, and my teeth feel so much cleaner!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Phillips Sonicare 9000

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used a Sonicare e-Series for eeveral yeats snd i can already notice a difference sfter a free brushes. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Yes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Sonicare toothbrush and my favorite thus far. I like the features especially the gum massage and the warning buzz when you press too hard. And it’s pretty!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Your Teeth & Mouth Will Feel So Clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't know how much cleaner my teeth and mouth could feel. I cant even travel without packing this in my suitcase. I'm really glad I purchased one! Inly problem is I dont think I can go back to using a traditional toothbrush now.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Five stars!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Philips Sonicare is my first electric toothbrush and I wish I had gotten it earlier! Quality product and it looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Toothbrush

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great toothbrush!!! Great toothbrush!!! Great toothbrush!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great toothbrush, would buy again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great toothbrush. Decently quiet, 3 speeds for each settings (see picture) and handy carrying case for travel.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great gift

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my grandson because he wasn't brushing his teeth properly. He loves brushing his teeth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than what i used to have

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great toothbrush for a price. Its not a smartclean series

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best toothbrush around!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like most reviewers have said, you can feel the difference after one brush. It is amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Cleaning performance, Design
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Smart, powerful dental care in an elegant package.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elegant and powerful, the Sonicare 9000 offers a luxurious touch to fine dental hygiene. I’ve used several electric toothbrushes over the past decade+ and keep going back to Sonicare because they consistently provide the best mouth clean feeling with outstanding build quality. The 9000 lives up to that reputation, offering a waterproof body, 4 cleaning modes (clean, white, gum health, deep clean), 3 levels of intensity, a pressure sensor, brush pacer, and 14 days of battery life. It even connects to the Sonicare app which can automatically track your brushing pressure, habits, and length between brush head changes. The app is easy to connect to and pretty useful if you want to create good brushing habits for yourself and family. I’m not sure what the difference is with the special edition, but the somewhat bluish teal body looks great and the gold ring on top offers a touch of luxury. The charging base is also nicer than previous models I’ve used, with a round body and translucent top cap for the brush base to nestle in. It doesn’t offer the poles to store additional brush heads, but I never used those anyway. The case is gloss black and well made. It’s similar to the case of my old Sonicare brush, but slimmed down significantly. The old case was convenient to put in your luggage, but this new one is convenient enough for your glovebox. Using the brush is simple with one button for start/stop and the other to cycle through brush modes. The body is motion activated and picking it up will illuminate hidden writing that highlights what brush modes are available, brush intensity, and battery level. How the light gently fades in and out is a little detail that I admire, because it helps build around an overall theme of high quality and luxury. The pressure sensor is a nice safety touch, because it will notify you if you’re pressing too hard on your teeth and gums. If you’re used to counting or watching a clock to ensure you’re getting a full 2+ minutes cleaning session, you’ll love the brush pacer which will pulse every 30 seconds to let you know when to switch sections. It makes brushing a thoughtless exercise, which now enables me to do other thoughtless exercises while I brush like scrolling through Twitter. If you’re in the market for a high end and luxurious looking electric toothbrush, you cannot go wrong with the Sonicare 9000 Special Edition. It offers proven results in an elegant body and an outstanding clean mouth feel. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Design, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Willing to pay more? You DO get what you pay for!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're a Sonicare family as you can see by the rainbow of Sonicare toothbrush flavors we have for use at home and travel. Primarily, we've stuck to the sub-$100 to $120-ish brushes in the past, and frankly I've never really felt like I missed much over Sonicare's more premium offerings, especially once we moved up to the models that feature more than one brushing program anyway. However, after spending some time with the Sonicare 9000 SE, both my wife and I agree that along with the dramatic bump in style and build quality you get from having this admittedly handsome toothbrush sitting next to the sink, you really CAN feel the difference in product quality and product performance both in the hand and on the teeth. In terms of style and quality, the Sonicare 9000 SE is definitely a more refined and almost indulgent oral hygiene product. The dark blue and black colorway is quite striking in person, and the gold metal accents and deep bronze charging base really give this product a dash of class that certainly isn't necessary, but is definitely appreciated. The LCD display is easy to read with mode displays that gradually fade in and out as you move between settings. When you place the toothbrush on the charging stand, the LED display cascades down through the various setting indicators and a quick confirmation tone is heard to indicate that the toothbrush is situated properly on the stand to begin charging. Construction feels a bit more solid and sturdy than some of the base models and most everything simply oozes with a little extra refinement that makes it clear you're a more discerning Sonicare user. Admittedly, as others have noted, the included travel case is very minimal with just enough room for the brush and a single brush head; but I actually appreciate the more streamlined form factor...who wants to pack something the size of a middle-school pencil box into an already crowded overnight bag? If you've never used a Sonicare product before, you are in a for a treat--they really DO end up doing most of the work for you. This brush in particular includes a "BrushPacer" feature which helps encourage consistent and even brushing throughout the mouth. The idea is that once you begin a brushing program of a particular length, you divide your mouth into segments (for example, upper left/right/front and lower left/right/front) and the toothbrush momentarily pauses the motor/vibrations to indicate when you should move the brush head to the next segment in your mouth. When you've covered all sections, the toothbrush turns off automatically. You can also create and monitor custom brushing programs from the Sonicare companion smartphone app which includes visual indicators of where you should be brushing and duration of coverage, as well as offering you displays and assessments of overall oral hygiene habits, brushing reminders and atta-boys, and a host of other tips and how-to videos. Fortunately, the app is not required to get what you need from the 9000 SE, but for those of you with exacting concerns for your oral health, it's definitely a nice way to monitor your efforts and progress over time. There are four brushing programs of varying intensities and session lengths that offer optimized care to enhance plaque removal, plaque and stain removal, or plaque removal and gum massage. Along with manually selecting the program of your choice, you can vary each program's intensity level between low, medium, and high on the fly using a second selection button on the handle. The 9000 SE also supports BrushSync which automatically selects the optimal brushing program and duration/intensity simply based on the type of brush head attached to the top of the toothbrush. Special microchip-enabled brush heads are required for this particular feature and Philips offers a range of heads for purchase separately; this brush comes with a color-matched C3 head which is supposedly optimized for "premium plaque control." Oh, and as an added benefit of using one of the BrushSync heads, the 9000 SE will also give you a reminder when it's time to change brush heads with a small reminder LED that illuminates at the bottom of the handle. This replacement reminder is more than just time-based--supposedly, the handle tracks duration of use along with pressure recordings from each brushing session to suggest an optimal replacement schedule. I don't know how well this works over just visual inspection of brush head wear (my wife usually uses her brush heads until the bristles fall out), but it's definitely another feature that lends to the overall premium oral healthcare experience provided by the 9000 SE. Granted, I was a bit skeptical at first as to whether these brushing programs really offered anything MORE than Sonicare's more modest offerings as two of our other Sonicare brushes offer multiple brushing programs as well. But both my wife and I found that you can indeed FEEL the difference on your teeth and gums (in a good way) after using one of the new brushing programs. My wife in particular, whose gums and teeth more more sensitive than mine, thought her teeth felt appreciably cleaner than they ever had using her previous Sonicare toothbrush. For the record, we used a new C3 brush head on our other toothbrushes to make sure we were making apples to apples comparisons. Sure...there are still a few places where things could be a bit better. For example, the program selection and intensity selection buttons are both the same size and actuate with the exact same minimal level of force; depending on how tightly you grip the toothbrush, it can be relatively easy to accidentally press one of the buttons mid-program (or confuse one for the other) and inadvertently increase/decrease brushing intensity or change/interrupt the brushing program itself. The BrushPacer feature is also a very useful reminder to move on to the next portion of your mouth while brushing, but the vibration pause is very quick and sometimes almost imperceptible; a soft beep or maybe a pause with two quick pulses to make the transition point more obvious would be appreciated. There is also a pressure warning LED that lights up if you are pressing on your teeth too hard with the brush head. I tried to activate it during my own brushing routine to see how the sensor worked, but it didn't light up until I was using enough force to start bending the brush head stem itself--nice to know it worked, but I don't know how often the average person would be pressing down THAT hard. The warning light itself is also on the inside of the handle so it's not visible in a mirror, and it's located at the very bottom of the toothbrush so you aren't likely to see the warning LED anyway because it would be blocked by your hand while holding the toothbrush. Finally, the charging base, while handsome, is somewhat ungainly, especially for travel. The travel chargers for lower-end Sonicare brushes are single, integrated units that keep the brush in place with a small peg that adds stability while the brush is standing/charging upright. The charger base for the 9000 SE comes in two parts; the actual charger itself, which is the same one used for the MUCH pricier Sonicare offerings that come with the charging glass attachment; and a transparent plastic charger stand that nestles on top of the charging base to keep the toothbrush upright while recharging. Although this allows you to upscale your charger to use the even fancier rinsing glass attachment at some point down the road if you want to, traveling with this charger as provided means you have to keep track of the charging base AND the plastic stand attachment. And if you happen to lose track of that small plastic stand attachment, the toothbrush simply will NOT stand up in what remains of the charger base and therefore becomes impossible to charge. These are minor issues to be sure and don't necessarily detract from the primary oral healthcare experience that the 9000 SE provides; and upgrades to the case or charger accessories in particular *are* available but come bundled with other Sonicare toothbrushes that command an even higher price. For the asking price, the Sonicare 9000 SE strikes a very nice balance between form and function and is definitely recommended if you are looking for a more flexible and premium toothbrushing experience.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Design
    Tech Insider Network Member

    Rated 5 out of 5 stars

    It Comes in Blue!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonicare 9000 Diamond Clean toothbrush is slick little device. It looks cool out of the box. I love the blue finish. This is a toothbrush that “stands out.” The lighting effects are a neat touch. Philips isn’t skimping on the extras, either. Inside the box, you get a brush head, a travel case, a charging stand, and a charging base. That separate stand is a nice touch as it is clear and easy to clean without gumming up the base. The Sonicare 9000 is my very first “smart toothbrush.” Using a toothbrush with a smartphone app has taken me a bit to get used to, but it’s a nice feature to have. The app times your brushing sessions and helps coach you on appropriate toothbrush pressure. On the brush itself, you will see the power button, the mode button, and towards the bottom is a pressure sensitivity indicator. You wake up the brush just by picking it up. Before you turn on the brush, set your mode. Then hit power. If you wish to change the brushing intensity, you can then press the mode again to cycle between three preset intensities. Setting up the brush with the Sonicare app on my Android phone was super easy. You download the Sonicare app from the app store and then follow the onscreen instructions. One complaint, it’s that a lot of the brushing modes feel useless without the app. My brush doesn’t pause or light up indicating it’s time to shift zones. Without the app, the mode button feels almost useless. I couldn’t tell a difference between clean, clean+, whitening, or gum health beyond the timer in the Sonicare app. My second complaint is that the pressure sensitivity indicator is facing the wrong way. I don’t see it while brushing. If the indicator life was built into the base of the brush or on the back of the handle, I would be more apt to see it. As is, it kind of gets lost there on the front of the handle out of my view. Why have the indicator if it isn’t visible to the user? Based on the estimated life, Philips expects you will replace the brush heads roughly every three months. Currently, the price for the replacement heads is around $30 for a two pack. They also come in packs of four. At $15 a brush head, that seems reasonable. Plus, if you want to switch to a different brush head such as one that focuses on whitening or gum health, you could easily do so. Again, this toothbrush looks great. The travel case is a nice touch. App integration works, it just feels a bit empty, to me. Pressure sensitivity indicator is a great idea, but on this brush, it just isn’t useful. Still, my mouth has never felt cleaner. 4.5/5 Easily Recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Design, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The latest and greatest Sonicare

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Included- handle, brush head, charging stand and base, travel case The Philips Sonicare 9000 is their latest and greatest version of what Sonicare does best. I've owned a few Sonicares and I believe they are the best. It does most of the work for you so brushing is easy and thorough. The blue/black design I have is beautiful. The ombre effect from top to bottom is a dark navy blue to a rich blue. It's dark and moody and very attractive. The charging base is a dark bronze. The updated charging glass is actually a plastic stand with a low profile. The travel case is a basic black plastic case with just enough room for the handle and head. It is not a charging case like some have included. The case is the least impressive out of everything because it feels cheap. The Sonicare 9000 has three intensities- low, medium, high and four different settings- Clean, White, Gum health, and deep clean. It's also equipped with smart sensors to give you feedback on the Sonicare app. There is a pressure sensor to help protect your teeth and gums, a BrushPacer with an interval timer to help brush evenly, a timer that lets you know when the cycle is done, and a brush head replacement reminder that tracks the wear of the brush head. The Philips Sonicare is the only toothbrush I will ever use and this 9000 Special Edition is great. I know they're expensive but a great investment. It will always leave your teeth shiny and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great for most people

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Summary: I really like this toothbrush. It looks great, does a great job and even offers connectivity to your phone. Pros: - Nice blue color - 20 second timers for six segments - Multiple modes - App connectivity gives great tracking to brush head and brush patterns - Docking station is well thought out - Charges last a long time Cons: - App doesn’t connect to another service (Google Fit) on Android - Included travel case is very cheap plastic Unboxing / setup: The package comes with the brush, charger (with base), one Diamond Clean toothbrush head, documentation and a plastic travel case. Setup is simple. If you just want a toothbrush, plug it in, charge it and use away with one of the following modes: clean, white, gum health, deep clean. If you intend to use the app, download the “Sonicare App”, create a login, pair the device simply by turning it on while using the app, and brush following the app guidance. Use: First, I can’t say enough, it looks really nice with a royal blueish color. The app provides great feedback on pressure while brushing and turns out I have been brushing too hard all this time. The timer works in 20 second segments on the basic clean app for emphasis on different parts of the mouth. I have used Sonicare brushes before and the teeth whitening does work with routine use but plateaus at a point. The travel case is very flimsy plastic and felt like an afterthought compared to everything else in the kit. The charger is a plastic clear plate that goes on top of an inductive charger. In my time reviewing this product, I was never able to drain the toothbrush with 2x / day brushing for 2 minutes each. The charger is compatible with other similar brushes in the lineup as it charged my wife’s brush as well so you will not need multiple chargers if you have multiple Sonicare brushes. I was a bit disappointed that the app doesn’t tie into any other health ecosystems on Android (Google Fit, Withings Health, Samsung Health), but I believe it integrates with Apple Health for iOS users according to their website. Only taking a star away due to the cheap travel case and lack of integration on Android. Otherwise an outstanding toothbrush!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Cleaning performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    It's better than most

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure, here is a customer review for Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Blue/Black: I've been using the Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Blue/Black for about a month now, and I'm really impressed with it. It's a great toothbrush that cleans my teeth thoroughly and leaves them feeling fresh and clean. One of the things I love most about the Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Blue/Black is its powerful cleaning action. It uses sonic technology to remove up to 10x more plaque than a manual toothbrush. I can really feel the difference in my teeth after using it. Another thing I love about the Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Blue/Black is its variety of features. It has a pressure sensor that lets me know when I'm brushing too hard, and it also has a timer that helps me brush for the recommended two minutes. I also like that it comes with a variety of brush heads, so I can customize my brushing experience. Overall, I'm really happy with the Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Blue/Black. It's a great toothbrush that cleans my teeth thoroughly and leaves them feeling fresh and clean. I would definitely recommend it to anyone looking for a new toothbrush. Here are some of the pros and cons of the Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Blue/Black: Pros: Powerful cleaning action Variety of features Comfortable to use Long battery life Cons: Expensive Can be noisy Overall, I think the Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush - Blue/Black is a great toothbrush. It's powerful, comfortable to use, and has a variety of features that make it easy to get a great clean. I would definitely recommend it to anyone looking for a new toothbrush.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Design
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Fantastic Tooth Brush!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re in the market for a toothbrush, then the Sonicare 9000 is a must. It’s super clean looking, feels great in the hand, and I can already tell it’s a top notch cleaner. It’s not the first sonicare product and it certainly won’t be the last. This offers a fantastic brushing experience. I love that there are different brushing styles I can select. I use the clean setting, which is the daily clean equivalent. I’ve also been using the clean feature once a week and the gum health setting once a week. You can definitely feel the brush style and pressure change. I’ve only had the brush for a short time, so I’ve used the deep clean only once. It certainly felt like a deep clean, so I recommend that be used once a month. They maintain you’ll see a difference after using the toothbrush for 3 days. Well… I can nod my head in agreement. I brush twice a day and although my dentist says my teeth look great, she’s always recommending a sonicare. I really can’t wait to see what she’ll think come my next cleaning. I really like there’s a charger that comes with the toothbrush. It’s not the most esthetically or minimal charger I’ve seen, but it charges the battery nicely. You only use the brush 1-2 times a day for about 3 minutes so it’s not like you need to constantly charge the toothbrush. So far I’ve charged it on my weekends. Although I’m not a fan of leaving my devices plugged in charging overnight, you can definitely do that. Pros: Light Battery charger Different brush settings – clean, white, gum health and deep clean Travel case Great price for one of the best on the market Will let you know if you’re brushing too hard Cons: Will need to purchase additional heads Some brushing settings felt very similar Overall: This is a must. It offers a fantastic brush with all the settings you need. I know the price will deter some folks from wanting to try this. But believe me, this is a really good price for a lifechanging brushing experience.

    I would recommend this to a friend
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