Customer Ratings & Reviews

I never write reviews, but in this cause I feel justified. I purchased the 9900 on November 28, 2025. It stopped working 28 day’s later. Best Buy would not let me return it because it was past 15 days. Trying to get Phillips on the phone is near impossible. Funny Best Buy didn’t mind taking my money, but not standing behind anything. I’m a long time customer spending thousands of dollars with Best Buy. I would never recommend this product to anyone!

I love this toothbrush!! So worth the money spent. Highly recommend. The app works great & is super helpful.

This toothbrush should be labeled as being for one person only. My husband and I have had several previous versions of the Philips Sonicare and used them until they died. The most recent was the best -- it would automatically go to "clean" when I put my brush head on, "deep clean" when he put his on. Now, morning and night, I have to bring my phone, go to the app, make sure the toothbrush is connected, then manually switch to "clean" for myself, then when I'm done, to "deep clean" for him. Talk about new, but not at all improved! I so wish I'd gotten us a previous version of this, but I don't think returns are offered for even the base of the toothbrush. And this was expensive!

The best toothbrush I have ever used. It made me a believer in electric toothbrushes!

Best toothbrush in the market..allways phillips highly recommended

The brush does the work for you! I love pairing it with the app to let me know where my problem areas are or it in brushing too hard.

Really great quality and comfort. I have always felt happy we with the Phillips brand.

It’s a pretty sweet toothbrush - if you’re into having clean teeth it does a pretty sweet job, pun intended

Great toothbrush. Sonicare always makes top of line brushes! An upgrade from the previous model

This is a great toothbrush that spared no expense. It's the first time I went electric so I wanted a brush with as many smart features so that I can see if I am brushing correctly. Within a month I got the technique down and I won't really be needing the extra smart features anymore, or even have a need to check them. So they are a bit pricey for that need, otherwise you can expect to receive the most amount of data with it. My next toothbrush will cost half this amount because I won't need the extra smart features.

Absolutely worth the money. Not only it's elegant and handy, but the case will make it easy to take on trips, and the app allows you to see in detail your brushing tendencies and gives you advice on how to improve. Charger is also very nice, sleek and small. highly recommend it!

excellent toothbrush. travel case is much more convenient than previous models.

This is such an excellent product. The best toothbrush I have used. I would definitely recommend this to others.

Everyday you will be feeling that you just went to the dentist. Really good.

Saw instant difference within the first week of using this product,

This is my third Sonicare over a few years. They last forever, just remember to clean them and change out the head when it tells you to, I've been using them so long I hardly use the app anymore.

Love love love this! My teeth never felt cleaner or for whiter in less time than I expected!

Good quality product. Seems to be very reliable and durable. Comes with a good travel case.

Love it. Teeth feel very clean after using. Replaced my older Sonicare. Hope the brushes will be easy to replace.

Cleans you teeth really good after flossing and brushing. Easy to use and charge.