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Customer Ratings & Reviews

$349.99

Customer reviews

Rating 3.9 out of 5 stars with 867 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

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    Rating 4.2 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 867 reviews
  • Rated 5 out of 5 stars

    Car play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality audio is clear and very nice fast and responsive sound

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Carplay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing no lag and perfect and cheap for CarPlay!!

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks great on my toyota corolla. sounds and works sensational. I would buy it again and recommend it to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer 6.7 head unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and easy installation with lots of features.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Excellent perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good coll very nice I’m looking for special nice nice

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Stereo got it installed at my local best buy !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do it! Don’t wait!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best things I’ve ever done for myself! This radio is just absolutely amazing, I thought I needed new speakers! Nope this radio has just brought my car to its full potential and I’m just blown away. The gentleman who installed it was absolutely fantastic! He went above and beyond to ensure a great experience!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    pioneer 1770nex white screen

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this pioneer 1770nex. About 14 months ago. At best buy. Double din started to turn off and on by itself. Then the screen turns white with stripes. My brother bought the same double din and its now doing the something. Do not buy this model its garbage. I read on line and this model is known for this issue.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      We regret to hear about the challenges you've encountered with your Pioneer 1770NEX unit, which you purchased approximately 14 months ago from Best Buy. It's disheartening to learn that both yours and your brother's devices are experiencing similar issues, especially with the screen displaying white stripes and turning off and on intermittently. We understand your frustration, and we apologize for any inconvenience this has caused. Your feedback is valuable to us, and we will take it into account as we continually strive to improve the quality and reliability of our products. Please don't hesitate to reach out to our customer support team for further assistance or to explore potential solutions. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The radio works great and fits very well in the space!

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 3 out of 5 stars

    Goes Out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good radio but does go out quick witha blank screen!

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      We are sorry to hear you are having a problem with your DMH-1770NEX.
      Please contact our Product Support at 1-800-421-1404, select option 1.
      They will provide troubleshooting assistance. PUSATechAnswers

  • Rated 1 out of 5 stars

    Garbage product, garbage customer service

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than a year & the unit malfunctioned. The Best Buy technician told me it needed to be replaced & gave me the option to warranty it with Pioneer directly - returning it to Best Buy for the warranty was not an option. So he could leave the defective unit installed or uninstall it & leave a gaping hole in my dash while I fight Pioneer to warranty their garbage product. I felt forced into purchasing a new unit, which I did. I have been running in circles with Pioneer for 2 months, unable to make contact with any human being to warranty the product that conveniently will fall out of warranty in 12 days. I do not recommend Pioneer & I do not recommend Best Buy for your car audio purchases/installations.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi DottiD,

      We apologize for your experience with this product. Hearing your feedback is important so we can continue to improve the quality of this product. Please contact us if you need further assistance.

      Pioneer Support
      Lea
      https://www.pioneerelectronics.com/ BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product it is easy to use the price not that bad that a added plus

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Do it yourself

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Radio works fine. They broke my center console installing Radio. Job was so bad i ask them how to remove parts so i could re aline parts. Terrible.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time.
      Please contact Best Buy at 888-287-7658. They will try to assist you with the installation problem. PUSATechAnswers

  • Rated 1 out of 5 stars

    Worked great until it didn't

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and installed June 22nd 2023. It's now October 5th 2023 and the unit is completely unusable. Turn my vehicle on to go to work today and the screen is completely white. Occasionally the NEX loading screen would appear, but then it was just stuck on the loading screen. Looked online and apparently it's a common issue with this unit.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      We apologize for the inconvenience you've encountered with your Pioneer - 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver. It's concerning to hear that the unit has become completely unusable after such a short period. We take product quality seriously and want to assist you promptly. Please contact our customer support team at (800) 930-6909 so we can work to resolve this issue for you as quickly as possible. We appreciate your patience and understanding. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-6-8-android-auto-and-apple-carplay-bluetooth-digital-media-dm-receiver-black/6477986.p?skuId=6477986 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 1 out of 5 stars

    I’d give it zero stars if I could

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this radio installed by Best Buy almost two years ago. Had nothing but issues with the install and now the screen has quit all together. Very common intermittent issue where the screen turns white and the unit goes non responsive and will not function. Seems like it’s going to work for a few minutes once in a while then goes white again. Do not buy this radio. I will be taking my business elsewhere.

    No, I would not recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      We are sorry to hear you are not happy with the DMH-1770NEX. Please contact our Product Support at 1-800-421-1404, select option 1. You can also email us at www.pioneerelectronics.com/contactus. They will discuss available options. PUSATechAnswers

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great choice of a product to put in my 2002 GMC Sierra. When I get into my vehicle, I’m hands-free with my phone.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 1 out of 5 stars

    Do Not Buy There is a Problem With These Units

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought 1 of these units back in October 2021. I liked it so much I brought 2 more to install in my other vehicles. 2 of the units stopped working after about 5 months. They freeze up on a white screen and then have to be sent in for repair to Pioneer. 1 of the units has been back twice already. $30 shipping to California and without a radio for 3 weeks. There is clearly a problem with this model. If you do a little research online you'll find others with the exact same problem. I would like Pioneer to offer me a full refund on all 3 units. They have refused.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hello Matt. Thank you for leaving a review on Pioneer - 6.8" Android Auto and Apple CarPlay Bluetooth Multimedia Receiver - Black. I understand that you are disappointed in this unit as it did not last longer than expected. Kindly contact us to check your warranty entitlement.
      Mary II Pioneer Customer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 1 out of 5 stars

    Made Stock Speakers Worse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unhappy with this head unit. Maybe silly, but I thought a lot of the apps (you see on the box) were pre-installed, or Pioneer had an app you could use to download and customize what apps you wanted, but no. You have to have your phone plugged in, at all times, to use Android Play or CarPlay in order to get those features. If you don't want to do that, you can use bluetooth to listen to music or answer calls, but you'll be messing with your phone to do anything. Defeating the purpose of this head unit. FYI: Pioneer has a really dumb safety feature. In order to use some features ex. Mirroring (which I CANNOT GET TO WORK) you have to triggered the emergency brake three times in order for those features to work. Stupid. I think putting it in park should suffice. You can put in a micro bypass to trick the HU to thinking you did that, buuuuut that’s on you. Also, you can't use your stock MIC, you need to use the aftermarket. Mine is currently on the steering column, which I really hate. The tech explained why, and I understood his point, but I like a clean look and this looks cheap. From reading reviews, prior to install, usually head units improve stock speakers, but not in my case. This HU made stock speakers sound worse. It sounds like my tweeters are doing all the work and they sound clear, but the back door speakers sound quiet and not a crisp sound either. It doesn't sound like the sound is distributed equally. Also, it sounds like the bass checked out, almost muffled. So when I change the Balance/Fader to the rear they sound quiet compared to the front. The front is harder to tell because the door and dash speakers are close together, and the F/B plays them together. I brought it up to the install techs, later that day, but they assured me it sounded fine. However, they listened in a garage with the doors open, music up. That will give you a different sound reverberation/acoustics vs being in the truck driving the road. FYI to techs to keep in mind. They were nice, respectful, and told me they “wanted me to be happy” but said it sounded like every other Chevy with the cheap paper stock speakers. For me personally though, I'm not going out to spend more money on speakers to improve the sound. Especially if I don't know that will even work. I'd rather return the HU. They also informed me HU don’t change sound quality but I disagree. I bought this as a gift for my husband and I feel bad because he can tell the sound isn't right, so I know it’s not me. I I wish I had a recording of my stock 13ChevySil no nav, no Bose HU prior to install, because I have no reference of the sound beside knowing it’s not right. Not sure if the stock HU had a better AMP or what. I think the worst part is you don't know how these things are going to go/sound until you get it installed, but at that point you're stuck with it. So now that I invested time and money we're stuck with a HU that made the sound quality worse. This isn’t a dig at the Techs. They were informative and respectful and maybe don't deal with this "specific" issue, but I know that it’s changed and that’s what sucks. If I had the knowledge to go through the wiring to narrow down the issue, I’d fix it myself, but who knows if that’s even the issue. Could be a wire not tight. Could be the harness that's faulty. Who knows. Note: this HU is attached to a PAC RP5-GM31.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Radio

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the radio works perfectly. It has the CarPlay feature which I really wanted, and works well 2, and also has SiriusXM compatibility which is awesome as well. Recommend buying it while on sale and getting the free installation that geek squad gives you.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply … I love it! It pairs well with my iPhone. I previously had an older radio with disc player. This is definitely an upgrade for me. The radio gets excellent reception. I adjusted speaker settings and now now enjoy a better base experience.

    I would recommend this to a friend
    • Brand response from Pioneer Electronics Team
      Posted .

      Thank you for providing the feedback on the product, we appreciate your time. PUSATechAnswers

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