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Customer reviews

Rating 4.8 out of 5 stars with 4065 reviews

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    Rating 4.9 out of 5 stars

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    Rating 4.9 out of 5 stars

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    Rating 4.8 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 4,065 reviews
  • Rated 5 out of 5 stars

    A New Reality: The PS5 Pro Blurs the Line Between

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 Pro is not just an incremental update; it is a paradigm shift that redefines console gaming and delivers a truly premium experience. For anyone who views games as an expressive art form—a sentiment I hold deeply—this console is the definitive canvas. Performance and Visuals: Power in the Surreal The centerpiece of the Pro is its astonishing jump in graphical fidelity. Playing titles optimized for the Pro is transformative. The implementation of hardware-accelerated ray tracing is flawless, rendering lighting, reflections, and shadows with an uncanny, almost hyper-real precision. Games running in native 4K at a consistent 60 FPS, or the new optional 8K mode for cinematic titles, look simply breathtaking. The new PlayStation Spectral Upscaling (PSSU) technology is the secret weapon here. It delivers sharpness and detail that genuinely rival native resolution, eliminating the distracting artifacts often seen in lesser upscalers. In fast-paced action games, the increased consistency in frame rates ensures a silky-smooth, responsive experience that drastically reduces input lag. Design and User Experience The industrial design retains the bold, futuristic aesthetic of the original PS5 but refines it. The Pro model is noticeably quieter and boasts a more efficient cooling system—a critical improvement for prolonged gaming sessions. The DualSense Pro Controller features customizable paddles and enhanced haptic actuators, adding new layers of immersion that feel tailored and precise. Verdict: Essential Upgrade The PS5 Pro successfully manages to future-proof the console ecosystem. It elevates existing titles to new heights and provides developers with the substantial horsepower needed to create the next generation of truly immersive, visually complex worlds. If you demand the absolute best performance, view gaming as a pursuit of the highest graphical and artistic fidelity, and want a machine built for the next half-decade, the PlayStation 5 Pro is an essential, high-value investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next-Level Gaming Power

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next-Level Gaming Power – A Must-Have for PS Fans! The PlayStation 5 Pro takes everything great about the PS5 and pushes it even further! As a long-time PlayStation gamer, I was excited to upgrade, and this console does not disappoint. Design & Build Quality Sony has kept the sleek white design of the original PS5, but the Pro model feels even more refined. The build quality is premium, and it still looks futuristic while blending well into my gaming setup. Performance & Graphics The biggest improvement is the powerful hardware upgrade. With improved GPU and CPU performance, games run smoother and look sharper. Ray tracing is more refined, and 4K gaming at higher frame rates feels incredible. Some titles even support 8K upscaling, which future-proofs this console for years. Faster Load Times & Better Cooling The enhanced SSD speeds up load times even more, making everything feel instant. I’ve also noticed quieter fan operation, meaning better cooling and improved efficiency. Final Verdict If you're a hardcore gamer or want the best possible PlayStation experience, the PS5 Pro is absolutely worth it. The combination of power, speed, and visual fidelity makes this a no-brainer upgrade for serious gamers. Pros: Enhanced performance for 4K/8K gaming Faster load times with improved SSD Better cooling & quieter fans Future-proofed for upcoming titles Cons: Slightly larger than the original PS5 Premium price tag Final Rating: 5/5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Performance and Next-Level Gaming Expe

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent console with outstanding performance and stunning graphics. Load times are extremely fast, and the design looks modern and premium. Perfect for demanding games and long gaming sessions. It runs quietly, stays stable, and delivers exactly what it promises. Definitely a purchase worth every dollar for serious gamers worldwide today.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS 5 pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the PlayStation 5 Pro, and I’m extremely impressed. The performance is incredible — games load instantly, the graphics are sharp and smooth, and the overall experience feels next-level. The console runs quietly, the 4K quality is amazing, and the new controller features make gameplay even more immersive. Definitely worth every dollar. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a PS5 from Best Buy, and I have to say, the entire experience was fantastic from start to finish. The website was easy to navigate, and I was able to check for in-store availability right away. I opted for in-store pickup, and the process was seamless. When I arrived at the store, the staff was friendly and had my order ready within minutes, ensuring that everything was smooth and hassle-free. It felt great to walk out with my new console without any issues. As for the PS5 itself, I’m beyond impressed. The console is sleek and modern, with a clean, futuristic design that looks great in my entertainment setup. The load times are incredibly fast, and the system is noticeably quieter than previous models. The graphics are stunning—whether I’m playing next-gen titles or enjoying backward-compatible games, everything looks vibrant and detailed. The new DualSense controller is a huge upgrade too, with its haptic feedback and adaptive triggers making for a much more immersive gaming experience. What I also appreciate about the PS5 is its user-friendly interface, which makes navigation simple and intuitive. Setting up was quick and easy, and I’ve had no issues with connectivity or performance. The game library is also fantastic, with a great mix of exclusive titles and multi-platform games. Overall, I couldn’t be happier with my purchase, and I’m glad I chose Best Buy for both the product and the excellent customer service. Highly recommend if you’re in the market for a PS5!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A monster for many, but not all!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is nothing short of a monster, but don’t let that fool you. If you just upgraded from the ps4 to the ps5, or you don’t play often enough to justify the price for the “possible quality benefits” then it’s most likely not for you to be honest! HOWEVER, if you love playing games in your free time, you enjoy super quick loading speeds with beautiful 4k 60-120fps games consistently, then yeah this is your best bet. You know that performance mode that often causes too much lag to use? No longer! And also console storage? Almost a problem of the past, with the starting 2 Tb of storage I haven’t had to worry once yet, upgrading from the 500Gb ps5. Here’s what it feels like to want, and get, this console: At first it’s the indecision to switch from the ps5 to the ps5 pro, next it’s the pretty penny that’s gone from your pocket to get the current most GORGEOUS upgrade in a console gaming system, AND a new 4k OLED TV to match the console’s potential. And with that I feel that the ps5 pro is the best console I’ve ever shelled out any money for however it’s easy to understand how many could see otherwise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 pro

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got my hands on the PlayStation 5 pro, and I have to say — the experience has been absolutely fantastic from the moment I unboxed it. Sony really outdid themselves with this one. First off, the design is sleek and futuristic. It looks like a piece of high-tech art sitting in my living room. Setup was simple and fast — within minutes I was diving into the next generation of gaming. The performance? Unreal. Games load incredibly fast thanks to the lightning-speed SSD. I’m talking seconds. No more waiting around — just straight into the action. The graphics are on another level: crisp 4K resolution, smooth frame rates, and ray tracing that makes every detail pop like never before. The DualSense controller deserves a special shoutout. The haptic feedback and adaptive triggers are total game changers. You actually feel what’s happening in the game — whether it’s the tension of pulling back a bow or the rumble of driving over rough terrain. It’s immersive in a way I didn’t know I needed until I tried it. Plus, the exclusive games like Demon’s Souls, Ratchet & Clank: Rift Apart, and Spider-Man: Miles Morales show off exactly what this system is capable of. Stunning visuals, smooth gameplay, and that next-gen wow factor. Overall, buying the PS5 was one of the best decisions I’ve made as a gamer. It’s powerful, fast, and built to impress. If you’ve been thinking about upgrading, do it — this system doesn’t just meet expectations, it smashes them. 10/10. No regrets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next-Level Console Power!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 Pro is an absolute beast! Blazing fast load times, stunning graphics, and buttery-smooth performance in every game I’ve played. The upgraded design looks sleek and stays quiet even during intense sessions. If you want the best console experience available right now, this is it. Totally worth the investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 review

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 delivers fast performance, stunning graphics, and almost no loading times thanks to its custom SSD. Games look and feel more immersive, especially with the DualSense controller’s adaptive triggers and haptic feedback. The system is large but stylish, and its interface is clean and easy to use. While storage space fills up quickly and some exclusives are still limited, the PS5 offers one of the best gaming experiences available today.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My PS5 Pro Competes with my 4080 Computer!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My games look better. And perform better. Games look more colorful with colors that pop! And they all have Ray Tracing! At 4K Resolution! And at 120 FPS !!!! All of that running at the same time! No more choosing Quality or Performance because you get EVERYTHING!! Hats off to Sony Playstation Engineers. They are tech wizards! And it’s only $699 ! Thats 1/3 of what i paid to build a 4080 computer! And it performs the same!!!! I 100% recommand SONY PLAYSTION 5 PRO !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lets Goooo!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new skeek look and plays great. Games run smoother with enhanced graphics, great performance, storage capacity and frame rate is amazing! Cant wait for more game updates to take advantage of the PS5 pro! Definitely recommend this PS5 PRO

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade from original

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the original PS5 and decided to upgrade. Everything overall is an improvement, storage, load times, smaller profile and quieter. It is a shame that you have to purchase the stand and disc drive separate, though understandable because this may be the last run of consoles with an actual disc drive going forward. The pro enhancement in certain games is subtle but overall the console feels like an upgrade if you can stomach the $$$.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing console at a price premium

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing console, and I thoroughly enjoy playing PS5 Pro enhanced games with the added features it offers, such as ray tracing Pro and higher-quality resolution paired with higher frame rates. It’s an incredible gaming experience with this console. However, the price could be better since it’s quite steep at retail, and it doesn’t include the disc drive or a stand to set it up vertically if that’s your preference, which you have to purchase separately. In my opinion, the current price should include those items, and there should be a more affordable option that’s digital-only and doesn’t include a stand. Apart from that, I absolutely love this console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Professional PS5

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 Pro is a step up from the PS5 with 2TB of storage and Quality Mode with 60 FPS. Games like Ghost Of Yotei and Assassin Creed Shadow shine on this console when set to Quality Pro mode. The only drawback is the lack of a disc drive that has to be purchased separately. Great console overall even after the slight price hike.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Step Up from the Standard PS5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the regular PS5, and the difference is noticeable. Games load faster, graphics look sharper, and the 120Hz support makes everything feel incredibly smooth. Ray tracing improvements really stand out in supported titles. If you have a 4K TV that supports 120Hz, you’ll definitely appreciate the upgrade. The design is basically the same, but the performance boost is worth it for serious gamers. Pros: Fast, smooth, great visuals. Cons: Not a must-have for casual players.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No regrets upgrading

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all know what you are buying. I see no point of people saying they are surprised there is no stand or disc drive. So you casually spend $700 without researching your purchase? If you’re ok with those missing or buying them separately then the real question is this worth the extra money? I think that depends on several factors. Obviously the nicer your TV is the better value this will be. Keep in mind for the extra money your getting more then just a better GPU. You’re getting 2TB of storage (1.89TB available) which is more than double the standard PS5. Wifi has been upgraded to Wifi 7. They added 2GB more ram as well. Is it night and day better? No not really. But is a PS5 pro enchanced game noticable? I would say yes it is. Horizon remastered pro on an OLED is absolutely gorgeous and thats after playing the original PS5 version and its sequel. If you have the means ans you want the best visual quality on a growing list of games on console this is a worthy choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hardware, few optimized games

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note: I play on LG G1 OLED with panel capable of 120hz and VRR.* The PS5 pro is everything that Sony built it up to be. Increased fidelity in higher frame rate modes with a little extra (PSSR) to boot. So far the games that I have tested (Horizon Forbidden West, Dragons Dogma 2, Hogwarts Legacy, Cyberpunk 2077, and Black Ops 6) all perfom better than they did on the regular PS5 and those games in the list that are optimized by the developers for PS5 Pro feels like I’m playing them for the first time again, the upgrade is that impressive. Dragons Dogma 2 which had the pro patch on release day of the PS5 Pro looks so good in performance mode and I am getting a stable 60 FPS median in Balanced mode with ray tracing effects on. Before on the PS5 original, i was getting 30FPS with ray tracing on. To make things sweeter, PSSR brings out another level of detail in far ranging graphics this was noticable in Dragons Dogma 2 and Horizon Forbidden West more than the others. That all being said, a couple of the games i tested, Black Ops 6 and Cyberpunk 2077, which do not have PS5 Pro patches (cyberpunk might not ever have it) play just a bit better but if you werent OCD about graphics like I tend to be you probably wouldnt inow which console you were playing on if the images were side by side. This was very dissappointing as I believed the upgraded hardware itself could take these games to a new level of fidelity but it does not. At the time of writing this black ops 6 still gas not released its pro patch and my hope is that the unsightly graniness in 120hz mode might be solved by PSSR. I think we will see the true test of its capabilities in games further doen the road which will be produced to cater to the upgrade of the PS5 pro and not just patches for older titles, which is very exciting. All in all, the ps5 pro is worth the expense if you want the best graphics, which I did. I think it is worth noting again like i did in the beginning of this review that having a good TV set to really bring out the detail is important too. Especially one that unlocks the features of this console, VRR, 120hz so its potential can be realized. If you do not have a set that can atleast produce those outputs I would pass on the PS5 Pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Pro: The Ultimate Upgrade—Experience It First

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 Pro redefines what “next-gen” truly means, pushing performance past expectations with blistering speeds and jaw-dropping visuals. Its upgraded GPU delivers ray tracing at a fidelity that makes even the most familiar worlds feel new, while AI-powered upscaling ensures every frame is a masterpiece. Load times? Practically nonexistent—this machine doesn’t just play games; it launches you into them. The redesigned cooling system keeps things whisper-quiet, proving power doesn’t have to come with compromise. Sony didn’t just refine the PS5; they perfected it, setting a new benchmark for console gaming. If the PS5 was the future, the PS5 Pro is living in it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought myself this for a year of hard work as a celebration.The graphics look amazing and the console is so quiet compared to the ps4.I was going to get a ps5 this past summer but heard of a ps5 pro series coming out & im happy that I waited for this machine instead as the performance is outstanding.My only complaint is they werent made with a disc drive That will have to be bought separately.I had to definitely buy one because I mostly only collect physical media.I cant be one of those digital only people as i like to display and have a case&manual for my $$ and you own it forever.(no worrying about losing it 5 years later over licensing issues lol)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is it worth it?

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The **PS5 Pro** is a **next-gen powerhouse**, delivering **stunning 4K/120fps gameplay**, **enhanced ray tracing**, and **blazing-fast SSD load times** that make gaming smoother than ever. With **AI-powered PSSR upscaling**, visuals stay sharp even in performance mode, while the **upgraded DualSense controller** and **3D Audio** deepen immersion. Whether you're a competitive player or a graphics enthusiast, the PS5 Pro **sets a new benchmark for console gaming**—absolutely worth the upgrade.

    I would recommend this to a friend
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