Customer Ratings & Reviews

It was truly amazing timing that I got a chance to review the Plantronics Voyager 4320 headset. My company has recently begun a migration to a new VOIP provider and I've only been on the periphery of the project on the IT side. Once I started reading up on the 4320 in advance of this review, I found out about the Poly Lens desktop app and the cloud management features possible through the Poly Lens management site. As an IT Engineer, this was a huge deal for me and I got (embarrassingly) pretty excited about getting the 4320 in my hands (and on my head). As a headset, the Voyager 4320 is in a satisfying middle ground for features and price. It's a significant upgrade from budget headsets in pretty much every way. To me, the two most important features for an office headset are that it has electronic noise canceling on the microphone, and that it is comfortable to wear all day. The Poly 4320 checks both these boxes. The only negative with the noise canceling mic is that you may want to disable the lower quality noise canceling that's built into Teams or Zoom, but I haven't had a problem with it yet personally. Lower end headsets won't be as comfortable and won't have a noise canceling mic, higher end headsets will usually add active noise canceling to the headphones. I found the Voyager 4320 does a good job of sealing my ears (as an on-ear headset) without needing people to shout to get my attention, so the lack of ANC doesn't seem like a big deal given the price. Range is very good with the included BT700 dongle. At home, I was able to walk down to my kitchen to get a drink while staying on a call, and that's a welcome feature for me. The 4320 can also function as a wired headset if you connect the included USB-C charging cable - I'm so glad more devices are coming with USB-A to USB-C adapters, and that it continues to work while charging. For IT Departments, the Poly Lens app is HUGE. I've already done a deployment to some test users via Intune and added SSO capability with Azure AD. Once installed on the end user's PC, they just sign in with their MS 365 account and it automatically adds their headset to inventory. You can check for devices that need a firmware upgrade, adjust settings like sidetone or hearing protection, and your helpdesk staff can use the software to help a remote worker troubleshoot. Totally awesome and VERY easy to implement - I had it set up for deployment in less than an hour. And it's totally free. Well done, Poly!

This is BY FAR the best headset I've ever used! Zoom or Teams; my iPhone or my PC. It works perfectly. We've all spent the last 2.5 years working at home and in the office; I wish I had this headset the entire time. Seems like a lot to say, but the Voyager 4320 is really just that good. I use Teams extensively for work, as well as Zoom for online collaborative team projects. Whatever platform I use, my calls are crystal clear, with no dropped calls and no garbled sound; pretty amazing actually. The USB dongle is wonderful, and there is no pairing; it works in seconds on my PC. I wear these for 8+ hours sometimes, with remaining battery at the end of the day. The ear cushions feel like a buttery kid leather, and are amazingly comfortable even with 8 hours of use. The boom microphone is constantly adjustable, instead of having pre-set 'clicks'. The boom mic also has a prominant mute button, so there is no searching for it if you need to quickly go on mute during a meeting. The Voyager 4320 paired flawlessly with my iPhone 11 PRO, and equally well with my iPhone 14 PRO. The same result as with my PC; crystal clear stereo sound with no dropped calls. Pairing was easy, with no errors. The construction is very solid. It comes with a soft black drawstring bag for storage and transport; a small pocket with hook-and-loop closure is thoughtfully placed at the top of the bag for storage of the USB dongle. The ear cups have 'L' & 'R' incorporated into them as small perforations in the leather so the cups are comfortable. The app is extremely functional and useful for the adjustment of settings, like choices for button functions and lights, and even has a 'Find My Headset' feature. Hands down, the best headset I've ever used!

I've been using the Poly Voyager 4320C all day in the office and sharing my thoughts, but first: In the box - Plantronics/Poly Voyager 4320 UC Headset - USB A to USB C cable (for charging, but also as a wired headset) - USB A receiver/connection dongle - USB C to USB A converter (for the receiver) - very nice carry bag (thanks for including) IMPORTANT: there's free Poly Lens software you can download for macOS and Windows. I recommend you download this as there were software updates for both the USB dongle and the headset out of the box - not sure what the 'fix' does, but important to know. You don't need to install the software for the Voyager to work, so if you buying this for work use but they don't let you install software, you can still use it out of the box. The audio quality is very clear, these do not have active noise cancellation, but they do a decent job of blocking ambient background noise. The microphone is noise canceling, and I had no complaints when on a call that I must be in a noisy office. I use Teams, which is both mandatory in my office and which the Voyager 4320UC is 'certified' for - not sure what that means? But this is where I think the features of the Poly 4320UC could be better. The headset is designed to be worn with the boom mic on the right. While it can be worn the other way, and the boom mic swings a full 180, the L/R printed on the earcups and the mute button on the boom mic are a constant reminder you should only wear this in one direction. My personal view is a work headset should be reversible for left/right handed users, etc. On the subject of the mute button, this is the only way to mute your calls - you can't swing the microphone up to mute. It's a feature that's lacking and common on other headsets. As a personal preference, I prefer muting my putting the microphone "up", it's a good reminder your microphone is muted. Poly do change the color of the LED on the dongle when you're muted (blue=connected, red=mute) but if your running a USB hub to power pother peripherals e.g. keyboard, mouse, camera, etc. you may completely miss that visual cue. Comfort wise, I had no ear ache/pain after wearing all day. Some other headsets tend to make my ears feel "crushed" after a full day. The band that goes over your head is also very well padded. Kudos Poly on making a comfortable headset. But there's some weird oversights. The boom mic, while flexibile, is designed in a way that both the base (the bit nearest the earcups) and the mic graze the headset arms when you move it. It's not a deal breaker, just feels like a lack of attention to detail in the design process. In terms of portability, they headset is lightweight and the bag means it's easy to throw into a backpack. The headset doesn't fold or anything similar - a bit of a miss as comparable headsets do fold. Makes me anxious that it may get snapped in my backpack, plus it takes up more room than is needed. I do like that it has large physical on/off switch, hard to make a mistake with a proper switch. Kudos for a smart decision here. The big question though is what's my final verdict? Overall I think the Poly Voyager UC 4320 is a good not great headset. It's a good work headset, which is how I will use it. It is comfortable all day which is a positive. I do wish you could lift the boom mic to mute (instead of pressing a button) but that's a personal preference and that it was fully reversible. After much though, I'm going to give this a 4, because being fair, what frustrates me might not frustrate all users (I'm left handed) and the audio clarity and comfort is great.

Now that most of my sales calls are happening over Zoom, I was curious to try this new headset from Poly. I am going into my office more and more and grew tired of using a wired headset along with Airpods for my iPhone. I've tried using Airpods on my Windows PC and iPhone at the same time, but it's not as seamless as I'd like. Plantronics is a brand I've known for years so I was excited to try these. The included instructions were easy to go through and the headset was a breeze to set up on my laptop and my phone. The controls are simple enough, pause/play music, receive/end calls, volume +/- and a dedicated Teams button. The Teams button was wonky at first but after a Windows restart, it worked perfectly fine. The sound for music and videos is outstanding. They're pretty good at cutting out background noise, but I wish there was a transparency mode as well. I'm told I sound crystal clear on the other end and that the mic does a great job of focusing on my voice. I would have liked these a little better if the mic was muted when lifted up, but it does have an easy to access mute button on the mic boom. The range on this headset is outstanding, I like to get up and move around a lot and I never lose signal with these. I might look to try the mono option as I prefer to keep one ear open when speaking.

I have been working on the phone, in various forms, for the last 20 years. The brand of choice for headsets were always Plantronics (now known as Poly). Currently, I use a Voyager 5200 series, which is a monaural earbud-type headset that hooks around my ear. Usually, I prefer the type that fits in your ear rather than the headband style. I have found that the headband typically will give me headaches, and I wasn’t a fan of earmuffs. However, I was looking for something with a longer range than my current headset that could also be a backup if necessary. The last time I had to replace my unit, I had to use a video game headset and the results…weren’t great. There’s not much in the box. A Quick Start guide, a charging cable with USB to USB-C adapter, the headset, the dongle, and a carrying case with a cinch. The cable can also be used to turn the headset into a wired headset if needed. I went to the Poly website to find the full-size copy of the manual. There was a video there introducing the unit, which I watched. I found, to my dismay, that this model offers a headset charging stand that was NOT included in the box. I went online to look for the stand shown in the video. I found the stand at only a few outlets, one a major office supply retailer. Their price was approximately $109. I also found another stand that might work to charge it (no added features) at another online retailer for approximately $40. The Poly site only carried the more expensive version. If something like that is important to you, be prepared to pay for the accessory on top of the cost of the headset. Poly offers an “app” for your computer to control additional features. The app is not yet available for phones. I downloaded the software without issue. I used the dongle to connect to my computer. You can also use Bluetooth on your computer or phone if you wish. It was Plug-and-Play, easy to setup. The Poly app allowed for software updates for the headset. It also tells you the remaining battery life. The software also has features to encourage health and wellness. You can have it remind you to drink water, or to look away from your screen, or even reminders to get up from your desk. It offers ambient noise (Gentle Ocean, Babbling Brook, or Mountain Ranch – all water sounds) to play in your headset while doing heads down work, trying to drown out office noise, or for relaxation. I found these to be distracting, as I work at home where it’s already quiet. I could see these being beneficial in an open floor plan office. Each earmuff is labeled – L for left, R for Right. I like this – it’s easy to read, rather than try to read a tiny icon, printed on the headband. What I’m not crazy about is that the mic is on the right side. I prefer my mic on the left – it’s what I’m used to. You cannot move the mic to the left side. I could reverse the unit to have the mic on my left (it has nearly a 180-degree movement) but then the R muff is on my left ear, which defeats the purpose. The earmuff covers are a vinyl-type wipeable material. One thing I noticed is that they make my ears SWEAT. After a couple hours of wear, the muffs had condensation and was partially covered by makeup. They wiped clean easily. The headband is comfortable. It’s not as heavy as other headsets I’ve used. I still don’t like the sound coming through the muff that is ON my ear versus the bud IN my ear. This is not a fault, just a personal preference. I was able to walk to my coffeemaker to the other side of the house without the connection dropping, which is what I wanted. It’s a good headset for working on the phone.

I've now been using this headset for 4 or 5 days now at my workplace. I really enjoy being wireless and not tethered to my desk. I can get up and move around while on calls with my users. The audio quality on this thing is astounding. I truly was blown away. I didn't expect the sound to be near as full as it is. Even given the price, I would think the focus would be on clarity and connection, but there's a ton of bass in these, which in downtime between calls I'll listen to music and these are fantastic for bass centric music. Call quality is great as well. Everyone sounds fantastic in Teams. We use Avaya, which has it's own quirks and issues, but callers have had no issues hearing me unless it's an issue on their end. Hearing callers is much better than my wired Poly headset. As for the features, the Poly app is easy to use and setup. The headset did need a firmware update but I was able to use it without updating initially. The mute button is in a good place, I do wish it was a little further down the boom but it works great. The volume controls are easy to use as well. The answer button sadly doesn't work with our version of Avaya so I wasn't able to test it. We will be switching to Genesys later this year so I'll be able to utilize it there. For battery life, I can use it over 3 or 4 days without needing to charge it and that's with it connected for 6-8 hours a day. Constant talk time I imagine I'd need to charge every other day. I would definitely recommend this regardless of it being as costly as it is since it's certified to work with multiple VOIP & Softphone products. I plan on getting as much use out of this headset as possible.

I've really enjoyed this headset. It has enough battery that my 6 - 9 hours of conference calls can be handled without a problem with an overnight charge. I can also stream music when not on calls without worrying that I will have to switch mic's/speakers in the middle of a call. I primarily use this with the USB-A dongle. That wireless dongle can work in a Mac if you have a USB-A to USB-C adapter (included), which I used, or with the included hardwire (eww!). I like the dongle so that I can use the headset with both personal and work laptops as well as my wife's laptop without worrying about the number of paired devices -- just plug and play! I have also paired this using bluetooth to my phone. The headset supports being simultaneously connected to computer and bluetooth with mixed results -- if I get a call on my phone the headset doesn't always move back over to get computer audio after word. When this happens I have to turn the headset off and on in order to get the computer back to happy. My biggest NIT is that I have a relatively small house, and if I go more than a room and half away from a connected device the headset starts to lose connection: this is more like 25 feet, not 50 meters! If you're some kinda extreme zoom caller who is trying to do BMX tricks on your backyard halfpipe while on the call this is probably not the right headset for you. I say NIT because most of us will be happy to stay with 25 feet of our laptop or phone while we use the device, but it feels a touch ridiculous that the advertised range is so far away from actual.

I had high expectations for the clarity of voice and audio on calls both via phone and pc. What I wasn’t expecting was great audio for other content too! Truly impressed by the versatility of this headset. I did not try with gaming which would be a great blend of both types of content, not going to say it will immerse you in the audio like a dedicated set but if you need to watch the budget the 4320C’s could definitely play multiple roles for your needs. I love that it has the ability to dock and charge even though that is an added expense. There is one caveat with this unit and that comes down to the speaker coverings…they are not breathable. Which translates into sweaty/moist ear. After 30 minutes of use it is very noticeable, so longer sessions I can only imagine. Taking a two minute break every 30 minutes may be possible depending on your work needs, but if the meeting is going to be longer than that, then you may need to slide one side off at a time and give rest. I docked two stars for this because that feels like some heavy oversight considering the intended use for the product and possible long term viability of the material used. The material is definitely soft, so at least no scratchiness too with the humidity build up. I can still recommend them as the audio and call/mic quality is great, but just know the ear issue.

The look and feel of the headphones is good. They sit comfortably on your head and are not heavy on your head or ears. The ear coverings are pretty soft too. The speakers are good and the person on the other end will be able to hear you loud and clear with you speaking in a medium - medium high tone. The best part of these headphones is the mute button which will help you take calls on the go which is very convenient. There is no necessity to sit in front of the system to mute/unmute yourself. However, the headphones get disconnected often on their own and you need to replug the USB dongle and adjust the settings for them to start working again. So far it has not happened in the middle of calls but there have been instances of this occurring while switching calls or when the set has been turned off for a couple of hours. There have also been instances where the device gets disconnected once the call ends and we need to turn it off and on again before the next call/meeting starts. Also the volume needs to be at a full 100% to listen to the other person talk loud and clear. Overall, they are not a great hit, but an acceptable device.

I have used multiple Poly/Plantronics headsets over the years and they have always been quality, while providing a great value for web meetings and day-to-day work environments. I sometimes swap out my work headset for a gaming headset, but the Poly models are definitely more professional looking overall. Setup on this model was a breeze, as Windows automatically recognized the USB adapter and installed the necessary basic drivers. I did install the full Poly software suite and was able to update firmware on both the headset and the USB receiver without any issues. Sound quality is crystal clear for voice calls. Audio is just ok for music or youtube, but since these are a chat/communications focused headset, that is to be expected. I have not had any problems using this headset in Teams calls, and everyone can always hear my voice clearly. I do like the speed at which the headset turns on and connects since I typically only use my headset while receiving an incoming call. Sometimes bluetooth or other wireless audio devices take a handful of seconds to connect and pass audio to it, but these are ready for a call in 2-3 seconds. Overall I highly recommend this Poly headset for all of your online communication needs.

I used to use a headset when I worked in a bullpen environment in an office. I currently work from home and just decided to switch to a headset so my wife and son can't hear me on the speakerphone at all times, and so I can stop calling in to Zoom and other teleconference meetings. I've got to say, the sound quality that comes out of these headphones far exceeds what I could have ever expected compared to my previous Poly and Plantronics experience. These things are almost like wearing base boosting, noise cancelling headphones. When I'm not using the soft phone on my laptop or on a video conference I'm streaming music on them in the background or watching YouTube videos during lunch and WOW it's like listening on high quality top dollar headphones. When I'm using them for their primary purpose however, (work) I've been told that the sound quality on the other end of my calls and video conferences is outstanding and they're really impressed that the sound is coming from this headset. I've even given the brand/model to some of my co-workers and they're going to buy some because they're so impressed. I would highly recommend these.

Excellent product, and great quality. It has a long range to get the signal when walking in my home. Very comfortable, too.

These have been a lifesaver! Now I am able to walk around the house and work at the same time instead of being strapped to my desk! I have great sound and my clients hear me perfectly. This was a great purchase!

They work great! The noice canceling works really well. Great purchase.

Works good. Easy to connect to. Clear to here and talk.

The sound quality on these are the worst I've had when it comes to head sets. (This is only my 3rd pair in 6 years.) I've used logitech prior to this one. I spent extra money thinking these would be awesome. The sound echoes-- like someone is far away and in a echoey room. Or like the person is on speaker -- it's very weird and awful. Not only that, but every time I go on mute, the head set speaks to tell me I'm muted which is really distracting when I'm in a meeting and have to mute/ unmute frequently. For on-ear headphones, they're heavier than anticipated and block out a lot of noise -- which I don't like. I like to be able to hear what's going on in my house which is why I like on-ear headphones. Some may like that, but it doesn't work for me. Bummer that I have to now take a trip to the store to return a purchase I really thought would work out due to the amount of money I spent.

Need to have this for work. Please bring more!! Need This HEADSET!!!!!!!!!

Not a good choice for on the road driving .ghgggggggggggggggggbggggbbbbbbbgghhhhhhhh

Its Bluetooth connectivity works terrible. I tried different devices, I updated its firmware, it did not help, still a mess, have to turn bluetooth off on one device to be able to restore connection. Disconnected all the time Also sometimes headphone voice says it's fully charged but red light blinking and I have to put it on charge.

Did not work out of the package. The return process was also difficult. Junk.