Customer Ratings & Reviews
- Model:
- 601ST350
- SKU:
- 12109695
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Very bad be careful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is stuck with blinking lights no connection to mobile phone lost all my photos and videos from las vegas trip Quality is good but you never know when it’s gonna break on you
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey Chetan!
We appreciate your feedback regarding this matter. We also would love to check this out with you so don't hesitate to contact our amazing Support Team here - https://store.facebook.com/help/support/!
See you in VR!
Don’t work do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t work at all will not stay connected I will never recommend these to anyone
No, I would not recommend this to a friendGlasses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They broke in 7 days , the seal from kne of the arms I bought it before my 2 month trip and was able to use it only 7 days
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hello AndreaA,
Thank you so much for sharing your feedback, we truly appreciate it. We're really sorry to hear that your experience with the glasses was limited to just 7 days, especially when you were counting on them for your two-month trip. That’s definitely not the kind of experience we aim to provide, and we understand how disappointing that must feel.
We’d love the opportunity to talk this through and explore how we can make things right. Please feel free to reach out to our Support Team via our website, they’re here to help and would be more than happy to look into this with you.
Nice glasses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my history but I do live theme they look nice
I would recommend this to a friendbroken meta ray bans after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the one year mark, they stopped working... to the day ! I have one year to return them and on the one year mark, the battery on the glasses stopped working, the case wouldnt connect or reset, and the glasses are now a brick.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
We understand that you're having a frustrating experience due to the problem, and we're keen to see what we can do to help.
We understand you've tried to reset your glasses, however, we recommend getting in touch with our team at the 'Meta Help-Centre,' and we can certainly look into this further.
Rayban Meta Gen 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera failed for recording and photos after one month and half later
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey JoseV
This is not the experience we have in mind for our customer. We would love it if you were to contact us over at Meta Store Support and we can try and help you out.
Thanks.
Cool but not functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool concept but unfortunately if you have a lot of hair on your head the mic gets covered and you can’t talk to them.
No, I would not recommend this to a frienddead quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.glasses have suddenly died. have tried all possible resets, confirmed it's a hardware issue and just like that they're useless.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there Joe,
We certainly don't want our users to have this experience with their new glasses, no worries we are here to help!
You can either return to Best Buy and request a replacement, or come have a chat with us over at the Meta AI Glasses Help Center so we can try out some troubleshooting with you.
Looking forward to hearing from you soon!
Product knowledge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to Best Buy, it’s clear that the employees they hire don’t know anything about the product they sell. I asked the guy if these were the bigger glasses he scanned it and said yes these are the bigger 53mm ones… at the time I didn’t think I had to do research seeing as I watched him scan the barcode and looked them up for me. Well I get home and these these were the RW4006(50mm) I needed the RW4008 (53mm)
I would recommend this to a friendGood but not great.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About what you would expect. Everything works well, just low quality, as to be expected with the headphones. Transitions do not happen very fast, and they do not get very dark. Camera is cool, but a bit sensitive at times. But again, everything works!
I would recommend this to a friendHappy customer... Pi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love shopping with best buy. They have amazing service
I would recommend this to a friendNot quite there yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 minute record and overheating...good but not great
I would recommend this to a friendMicrophone died in the first 30 days!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the concept of just saying “hey Meta, take a picture”. But the microphone stopped functioning within the first 30 days of use. Went through all the troubleshooting steps including a factory reset and it still doesn’t work. I can still take pictures but not using the “hey Meta” function. The glasses only have one camera versus 3 for example on your iPhone so the focal length is not as good which means when you take a photo and then try to zoom in it doesn’t have the same quality as your phone’s camera. Overall nice concept but the quality is not good considering the price you pay for these. I would not recommend.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Robert,
We want to do what we can to make your experience with our glasses better.
Please contact our support directly and we can see what we can do to come to a good resolution with you!
A lot of issues with this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of issues from connectivity to battery life. I would like to wait for the upgrade.
No, I would not recommend this to a friendar would be nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awsome glasses just wish they had ar functionality
I would recommend this to a friendJust a luxury unlike ai apps who do more for cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pointless but fun if yoy got extra cash to spend its a cute cincepts but if you want to use them as perscription otepare to drop double. Its rhe same cost as a trup to mexic for a week so as nice as it sounds i think its an overates luxury. There a cheap ai apps that do way more than meta ai. Its bery basic for the proce you pay.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
Thank you for taking the time to leave your review, we at Meta Store Support appreciate the effort and feedback, as it helps us to improve in the future.
If you haven't already tried them, our AI glasses now have a fantastic range of new features- from remembering where you parked, translate speech in real time, voice dictation, and answering questions about things you’re seeing and more.
Thanks
Microphone barely picks up your voice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty cool, but the phone call feature nobody on the other end of the call can hear me, also it barely responds to “Hey Meta” you have to keep repeating yourself or almost yell for it to respond! I don’t like that at all, also they scratch easily.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there, David! Thanks for reaching out and providing your feedback. We really appreciate it.
There are a few steps we recommend taking in order to hopefully resolve this for you:
- Make sure you are on the latest software and app version (App version needs to be 143 or above)
- Check if the glasses are up to date by navigating to Settings > "Device Name" > Updates
Turn the Microphone Adjustment Toggle to "On"
- Open the Meta View App and navigate to Settings > "Device Name" > Microphone Troubleshooting
- Retest the microphone to see if the issue is fixed
Note: Toggling the Microphone Adjustment Toggle mid-call creates issues with audio quality. You can turn the toggle on and keep it on permanently if it resolves the issue.
If this issue still persists, we highly recommend reaching out to our Support Team so they can work with you more directly and request a few more details to help resolve the microphone issue on your glasses. You can find them on the Meta Quest Help Center on our website and they'll be more than happy to help!
Ray Ban Meta
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty good, audio could be a little better.
I would recommend this to a friendGet away from meta
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To start, i was sold a plan from best buy after being told it would replace the glasses. Glasses were lost or stolen, and now best buy says no replacement. The manager in spartanburg was more than halpy to co.e out qith a huge condescending smile on his face and tell me he could refund the plan but there was nothing he could do. I recently had a pair taken before they were even shipped to me and best buy was all shoulder shrugs and smiles. All that to say, the glasses have no location feature, which is wild. Meta glasses and best buy both suck. Wait for upgrades and find another place to buy them.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
We are sorry you had a bad experience.
Feel free contact us directly if you require further support.
We'll do our best to assist you accordingly.
Thank you.
2 Glasses 2 issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 glasses. One of them was defected with the frame and they change it the replaced one working with my phone and not working with my wife phone. It is very strange
No, I would not recommend this to a friend
