Customer Ratings & Reviews
- Model:
- 601ST350
- SKU:
- 12109695
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Over heating glasses
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The functionality and concept are great! The fact that you cannot wear in the sun for an extended period of time is silly. I can’t believe that the glasses over heat.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey ArmandoG!
We're glad you're enjoying the functionality of your new Ray-Ban Meta glasses!
Please reach out to our brilliant Support Team and we'll take a look at your overheating issues for you.
In the meantime, have a great day!
Meta glasses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had issues since I purchased these glasses and it has only been one month. It’s a hassle to get a service request because you can actually speak with anyone. Everything is via chat or email. Highly disappointed!
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey Jamie,
Thanks for taking the time to share your experience with us regarding your recent Ray-Ban Meta glasses purchase.
You are correct that our 24/7 support team is email and live chat, and we'd really like to use these contact methods to help you with anything you're having difficulties with regarding your new glasses.
If you click contact us on the Meta website, you can either raise an email ticket or reach out to us via the live chat, and our 24/7 support team will be more than happy to work together with you to get your problem resolved.
We look forward to hearing from you!
Cra
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2.5 months then began to glitch touch pad stppped working, and wouldn’t respond to my requests.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there, John
We would love to look into these issues for you so we can see if there is anything we can do to get you back up and running on your Wayfarer AI glasses.
Please reach out to our support directly so we can look into this further.
Ok but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned these. While I liked them, I thought they were too big for my face.
No, I would not recommend this to a friendWould not buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The glasses stopped working 6 months after purchase and the warranty process it’s a nightmare
No, I would not recommend this to a friendGlasses
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the wrong glasses not the ones that I wanted still in the process of doing a return
I would recommend this to a friendLook Good Glasses
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To small for my head front should be bigger not to happy with these glasses
I would recommend this to a friendAjani
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to use for travelling, unfortunately it didn't charge after first use and became useless. But due to my membership I was able to return it.
No, I would not recommend this to a friendcool but fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.frame broke after 1 month. They wouldn't replace which SUCKS
No, I would not recommend this to a friendToo expensive and does not fit properly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Standard size is too tight and large size is loose. Too expensive for the features provided. When I tried to get the prescription glasses from ray ban they were around $700.
No, I would not recommend this to a friendwon’t last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On average. Good but it stopped work 2 weeks after the purchase
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hi AlissonA,
We're sorry to hear that your Ray-Ban Meta glasses have stopped working.
We want all of our users to have the best experience possible, therefore, we'd love to look into this for you.
Would you mind reaching out to our fantastic Customer Support team so that one of our lovely colleagues can assist you? They're available 24/7 and can be contacted via our website.
Hope to hear from you soon!
Cool new toy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool idea but the quality of pictures isn't great.
No, I would not recommend this to a friendMikey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t need it was a waste of money here nearly wilk
No, I would not recommend this to a friendRayban meta
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good. Just wanted the matte black instead of the shine.
I would recommend this to a friendA terrible shopping experience.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I placed an order with joy, and the system arranged the delivery. The courier did not deliver and did not contact me to explain the reason, so he returned the order to the shipper. The system informs that the refund will be received within 10 working days. As of today, it has been more than 15 working days and has not been received yet. I contacted the customer service twice at the weekend, saying that the refund would be made within 72 hours and I was waiting. In addition, I bought it from Ray-Ban's official website again. I received it in three days, and it was still sent from Guangdong, China.
I would recommend this to a friendMeta rey bans
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky did not enjoy wearing them in public at all
No, I would not recommend this to a friendMeta al sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They suck i didn't like them it was weird. I hope the display are better
No, I would not recommend this to a friendPoorly made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke the second day I had them, clearly a manufacturing issue, considering the arm, came out out of the frame and did not snap. I was told it was not covered under warranty.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Jenna, this is not the experience that we would want you to have. Please contact us directly by coming to our community page and sending us a PM and we can look into this for you.
Glasses won’t charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glasses already don’t work. The battery on the glasses died and won’t charge in case
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there Mason, thank you for the feedback.
If your Glasses will not charge, we would like to invite you to reach out to our support team on our website, so that we can have a further look into this for you.
We look forward to hearing from you!
Glasses stopped working after 31 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these exactly 31 days ago and they stopped working but since it was 1 day over best buy’s policy they said they couldn’t do anything about it. Very Very Disappointed. Do not buy these from Best buy get them from Rayban Directly.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hello Samuel,
Thank you for sharing your experience. We understand how disappointing it is to be just one day over the warranty period. If you have not already done so, we suggest getting in touch with the Ray-Ban Support team for further assistance.
