Customer Ratings & Reviews

The gentleman reset my Logitech remote and was friendly and didn’t make me feel stupid. It was a service. Not a tangible product. It took a long time to get them on the phone.

I purchased this for my husband that has a vision problem... with the many remotes with small numbers it was problematic. This simple to use remote helps tremendously! Robb from Geek Sqaud programmed it and explained everything, a great, knowledgeable technician! Very happy!

The agent verified the issue with me then fixed the problem by programing a new TV remote. He explained how to operate the remote and asked if I had any further questions. My issue was solved.

The agents showed up on time and programmed the remote to all our devices perfectly. Then they instructed me on how to use it. Couldn't have asked for nicer guys.

I RECENTLY PURCHASED A HARMONY REMOTE AND GEEK SQUAD SET IT UP TO SUPPORT ALL OF MY DEVICES, WHICH INCLUDED TELEVISION, RECEIVER PLAYSTATION AND CABLE BOX. ITS GREAT TO USE JUST ONE REMOTE TO CONTROL ALL DEVICES AND THE HELP BUTTON ON THE HARMONY REMOTE FIXES ANY PROBLEMS THAT MIGHT OCCUR.

If zero stars were offered, that is how I would have rated the service. Aside from a pleasant experience scheduling the service, everything went downhill from there. The tech called the night before arriving to inform me that if a computer were required to set up programming, it would have to be my computer, as his was locked down. When he showed up, he entered with snow-covered boots and tracked melting snow all over my just-finished hardwood floors. The entire service was looking at my Logitech remote, attempting a soft reset, and declaring it needed replacement. The technician did not try any of the suggested fixes listed on Logitech's website at a minimum. Totally wasted my money that I would have instead spent on a product from your company, versus a totally inferior service.

I would never have been able to set this new remote control devise on my own. However, Geek Squad actually got it all programmed for me fairly quickly. I now have one remote devise to operate my TV and soundbar in place of 3 devises. Love it!

I recently bought a Logitech universal remote. The Geek squad set up it. They explained what they were doing and how, in way I could understand. They used my own laptop so it could be modified in the future as needed. And it worked perfectly! Starts four devices at once with one button. What a lifesaver.

Evan Hall programmed our universal remote and was brilliant. He was efficient, friendly, personable, and knowledgeable. Give him a raise.

The original window of arrival by the Geek Squad was from 12:00 to 8:00. On the day of the appointment, the Geek Squad contacted me twice to update the approximate time they would arrive. On arrival, the two techs removed their footwear when they entered the house. The techs went right to work on programming a Harmony Remote I purchased and within a short period of time the programming was complete. I checked out the various programming applications and the techs asked if I had any questions as I proceeded in testing the remote. I was completely satisfied in how the remote worked. The techs were very professional in completing their work. I would highly recommend the Geek Squad for any installation that is needed.

Our new TV was mounted, harmony remote synched and everything tested. Everything is working good.

Ordered a new Harmony and paid for installation. Apparently it was defective, sent back, go another new one then installation. Every body was great but getting it done seemed to take forever. It’s working great!

I have used the Geek Squad for many years to set up every new computer we buy from Best Buy and now for TV set up and universal remote programming. They techs are always on time, knowledgeable, and efficient. Definitely the best way to go to make sure it is done correctly

It's a wonderful thing to be able to control all our tv electronics in one remote. We went from 3 to one. Love the way the remote vibrates when we change the channels so you know you have touched a number.

Sam from the Geek Squad in Altamonte Springs, FL was very knowledgeable and thoroughly explained how to use our Harmony 650 Universal remote control device. The remote controls all our devices, such as the TV, amplifier, and the cable box. Sure beats 4 different remotes that we had to use before.

Agent reprogrammed a universal remote control for my home theater in a very professional, knowlegable manner.

Technian Mathew Meza did a great job getting my Harmony remote working with my home surround sound. Great guy. Very professional. I will always request for Mathew to solve any of my technical problems.

Geek squad was on time, setup our Logitech controller and answered our questions. He even checked our surround sound system when asked and made adjustments to it for us! We are in our 70’s and he was knowledgeable, helpful and polite.

Not only did they program the remote, but had the patience to explain the different functions of the buttons etc. also recommended getting the hub for the remote as well. After explaining it to me I bought it that day!

The lads did a thorough and professional job of making all of the equipment play nicely together. As it happened, I had not achieved enough communication in the store to buy the correct AVR for my application(s) and they took care of the swap and paperwork. I think this effort was well worth the cost.