Customer Ratings & Reviews

I could never have done this installation on my own. Whilst there was a slight problem the first time - NOT their fault - they were back the next day to fix it, at no extra charge to us. We are both delighted with the end result, and found the charge for their time and expertise to be reasonable.

The gentleman reset my Logitech remote and was friendly and didn’t make me feel stupid. It was a service. Not a tangible product. It took a long time to get them on the phone.

The original window of arrival by the Geek Squad was from 12:00 to 8:00. On the day of the appointment, the Geek Squad contacted me twice to update the approximate time they would arrive. On arrival, the two techs removed their footwear when they entered the house. The techs went right to work on programming a Harmony Remote I purchased and within a short period of time the programming was complete. I checked out the various programming applications and the techs asked if I had any questions as I proceeded in testing the remote. I was completely satisfied in how the remote worked. The techs were very professional in completing their work. I would highly recommend the Geek Squad for any installation that is needed.

Geek squad was on time, setup our Logitech controller and answered our questions. He even checked our surround sound system when asked and made adjustments to it for us! We are in our 70’s and he was knowledgeable, helpful and polite.

Ordered a new Harmony and paid for installation. Apparently it was defective, sent back, go another new one then installation. Every body was great but getting it done seemed to take forever. It’s working great!

It's a wonderful thing to be able to control all our tv electronics in one remote. We went from 3 to one. Love the way the remote vibrates when we change the channels so you know you have touched a number.

My Geek Squad agent, Josh did a great job programming my new Harmony Elite remote and gave me thorough directions on how to use it and make adjustments in the future. Wanted the Geek Squad to set it up so it was correct from the start.

Love these guys. Great job setting up home theater programming with all devices! Make your life easier and call the Geek squad.

Technian Mathew Meza did a great job getting my Harmony remote working with my home surround sound. Great guy. Very professional. I will always request for Mathew to solve any of my technical problems.

Not only did they program the remote, but had the patience to explain the different functions of the buttons etc. also recommended getting the hub for the remote as well. After explaining it to me I bought it that day!

The agents showed up on time and programmed the remote to all our devices perfectly. Then they instructed me on how to use it. Couldn't have asked for nicer guys.

I am a mess when it comes to remotes for my tv, dvd, and surround sound system. This device has made it super simple and actually asks me questions if it has fixed my messing with it until it actually has, lol. I have no idea how that works but it does.

Extremely knowledgeable and courteous. Highly recommend, purchased universal remote and had the Geeks set it up. It may cost a little more, but you can relax because you are in good hands. Very patient in showing how to use TV remote.

The agents were very competent at reprogramming my Logitech Harmony One remote to accommodate new components in my home theater system.

The guys were there within a few minutes of the starting time of the arrival range. They quickly and efficiently set up the remote, explaining how to use it and were done. I thought I had obscure devices to hook up, but they knew about them and were able to get it all going. They were great.

Jeremy was great. He came out and programmed my remote and setup my receiver. All works great now. Thanks.

Having the geek squad at my disposal 24/7/365, is the best investment you could ever make if you are not computer suave like me. The one time yearly fee has paid off. The geek squad staff are professionals who take pride in getting the job done

This was an installation of a remote that I purchased at Best Buy. The installer from the Geek Squad was very professional. He let me know when he would arrive and was very timely. He installed the remote and gave me a tutorial on how to use it. The remote works excellently.

My installer was super cool, extremely knowledgeable, and very helpful. It took him less than an hour to setup my remote and then he was very helpful in demonstrating how to use all the features of my new remote. I would hire the Squad again in a minute. Made my life easier.

All our components run through one remote we purchased at Best Buy a few years ago. We went with a new TV provider and needed to have our remote reprogrammed. The young lady who showed up, on time, did a very complete and professional job.