Customer Ratings & Reviews

The Best Buy Tech was great. The HUGE problem is with the Harmony Remote....No longer harmonious! A Big Blow to the audiophiles is that Logitech has stopped production of the Harmony line of 'All-In-One Remotes'! While Logictech says that they are still supporting their product line, companies such as Roku are no longer providing code changes which makes the Harmony less functional. Contacting Roku to 'support' Harmony with code changes resulted in Rokus folks telling me..."well you should be using the Roku remote instead of the Harmony. Of course the flaw in all of this is that Roku does not support ALL of my equipment...Sony Bravia TY, Yamaha Theater Amplifier, Sony DVD Player, Turntable, and of course the Roku Streaming device.... whereas Harmony has supported All of them. And now that Roku changed the functionality of their device, some Harmony adaptive functions are no longer possible. I am begging Roku to 'fix their bugs' and share the code fixes to Harmony. As mentioned, a great loss to ALL audiophiles as their is/was no other device on the market like the Harmony.

Jason H did a great job. The Harmony was not repairable, He fixed the Sony Remote so it would do the job and cleaned up all the extra wires left from previous installations and repairs. He has my sound system working better than ever.

Dave and Tim called ahead and came on time. Dave spent a good deal of effort trying to find the programming issue with my older Harmony 900 remote but it was beyond receiving any soft wear. I had purchased a new elite model in case and they set this up in short order. They extra time spent trying to solve the old remote problem was above and beyond normal service and certainly appreciated. Both made a good team. Their experienced and professional approach to the problem is comforting. I would use them again!

The Geek Squad Technician greatly exceeded my expectations by doing a great job of programming my Harmony Remote in conjunction with my new TV box . The Harmony Remote is great because I can manage all of my stereo system components with one Remote. The programmer was professional, polite, efficient and extremely knowledgeable about all aspects of programming and installations! Thank you Best Buy for having products and experts like this available to help us with creating exceptional home entertainment experiences!

very knowledgeable and very customer savvy. They installed my remote and showed me how to operate the remote.They were kind, knowledgeable and took the time to show me how to operate the remote. I feel very confident that I can continue to master the remote and if I need these specialist, they will return to help me sol ve my problems. Great service, Worth every penny to have them on call.

The Geek Squad did a great job of programming the all-in-one remote control. Life is much simpler with one controller for 5 devices.

Performs as advertised. Certainly better than all the other remotes for sales in the Salisbury, Maryland store. Maybe they will actually stock this model or at least advertise it is available.

We had a great technician who knew what he was doing. He programmed our tv remote that controls our surround sound, etc. and did so correctly and efficiently. Was professional. Also we used him to program our second tv remote with surround sound for additional charge that was well worth it. Good service except for trying to schedule appointment with Geek Squad which proved difficult because I was kept on hold forever both times I called. However, I would use them again. Price was pretty fair and the guy knew what he was doing.

once set up by Geek squad very easy to use and very convenient. All remotes into one with this Harmony.

The agent reprogrammed our old Harmony controller to work with a new TV, old Denon Receiver, Internet access, and Bose theater speaker system. The goal was to simplify system turn on/off, input selection, program selection, and audio control. It is a limited improvement over the collection of controllers.

Edgar was terrific! He called before he came and arrived on time even though he had to come from the New Tampa Store. Edgar went right to work, understood our system and began programming our universal remote. He was very knowledgeable and presented himself professionally. Edgar Gonzalez will be welcome back in our home at anytime. Thank you Edgar.

This harmony hub remote is the best multi system remote control we've ever had! Our first one lasted 5 years so we bought a new one and our Geek Squad team connected it to our new Samsung Smart qled TV, soundbar, etc. It is really great to help keeping all systems in sync and it has a built-in help/trouble shooting system which is fantastic for anyone a bit more tech challeged! Geek Squad install for whole system is the best way to go! Worth every penny!! Trustworthy and highly skilled, kind and helpful people!!

I finally updated my 12 year old TV and sound system with a new grouping from BB. I use to be able to hook this stuff up with a fair amount of understanding. Now I'm just to out of touch with this latest in electronics. So I had the Geek Squad come out and handle it. They did a fantastic job and my TV and surround sound system sound amazing. Really enjoy movies and Blue Ray so much more. Thanks for the recommendations on this smart remote. One unit covers the entire system. Great idea and buy.

Fullfilled all of my needs for every component of my home theatre system. The installation and programming were done professionally.

Fantastic customer service from the 2 GEEK squad technicians that arrived at my residence to program my new REMOTE CONTROL to my entertainment center. Both technicians were professional,knowledgeable, respectful and provided me with a wonderful tutorial on the use of my new remote control. GREAT CUSTOMER SERVICE

Kevin McCarthy reprogrammed my Harmony Remote in a short time and it works perfectly. He also helped start up new Definitive Technology speakers for a 7.1 surround sound system (repositioning 2 old speakers as part of the 7.1 system. He took the time to do it right and it is great. Definitely would want Kevin backfire any future work.

The Geek Squad agent set up, who set up my new remote was great! He had it done in no time at all, and was happy to answer our questions. My husband was having a hard time seeing the up and down volume arrows on the black remote so I put a dot of white nail polish at each end of the volume and he's happy now. We love the Geek Squad Service, and have always been happy with it.

Cas from the Edwardsville, IL store programmed my Harmony remote control device. She understood the task at hand and worked efficiently. Cas involved me in the programming process so that I would understand the functions. I was pleased with her thoroughness. I would work with Cas again. Thank you for sending her!

The technicians were very professional and courteous. The install was not easy but the Technicians were familiar with the Sony Bravia 8. Great picture and install was professional done.

Due to the newest Samsung Blu-Ray player having a problem making it not work properly he had to come back another day with a 2nd Blu-Ray. It also did not work. He came back again. Then he finally made a 4th trip with a different model of Samsung Blu-Ray and it finally worked. He was fantastic in the effort he put in toward our problem. He installed the Blu-Ray, got it added into our home network, and added it to our Harmony Ultimate remote control. It was not his fault, but he worked like a dog for us.