Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 734 reviews
(734 customer reviews)to a friend
Rated 1 out of 5 stars
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with my experience. I purchased this item as a gift for my mother only to be told by two of your installers that it was not a good one and they didn't want to install it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not trust
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad unable to install a car alarm. They also blew out my headlight switch. Had to return a total of 8 times in order for them to relate the headlight switch
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not install properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install properly , alarm malfunctioned and car alarm was going off for days had to disconnect battery until the scheduled day to remove alarm ,
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share this with us. Having your car alarm go off is certainly not the experience we'd want you to have. We're sorry for the inconvenience this has caused you. For further support on this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the service! Had to go back 2 times after installation and still never got the item installed properly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Was sold wrong item at Ridgmar store.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation techs at Weatherford store recognized that the Ridgmar store had sold us incorrect product.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts. There's nothing worse than arriving to have your installation completed only to discover that the product isn't the right one. We apologize for your having to cope with such circumstances and hope that you'll give us the opportunity to better serve you soon.
Rated 1 out of 5 stars
Ugh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service and install frustration, unable to reach anyone and conflicting information from two managers
No, I would not recommend this to a friendRated 1 out of 5 stars
worst services ever have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the most unfulfilled place that exists, you wait for weeks for the appointment and they never serve you
No, I would not recommend this to a friendRated 1 out of 5 stars
My car starter is not working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need to reschedule due to it only started three times and now it stopped.
No, I would not recommend this to a friendRated 1 out of 5 stars
Remote start
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was poorly done I have to unlock the car before turning it on
No, I would not recommend this to a friendRated 1 out of 5 stars
Never buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been back at least 8 times and still does not work!
No, I would not recommend this to a friendRated 1 out of 5 stars
POOR CUSTOMER SERVICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bad cust. experience with mgt and staff!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .This certainly doesn’t sound like the experience we hope to provide our customers. If you’d like to share more context regarding your recent experience, please send us an email at [email protected] with a description of your issue, as well as your full name, phone number, and email address.
Rated 4 out of 5 stars
Amazing product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing and it’s easy to use! Definitely fast starting up
I would recommend this to a friendRated 2 out of 5 stars
Remote start question
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once my remote start installed, it is so difficult to reach a tech to answer a few questions, such as “ Can I upgrade my remote to a mobile app?” I guess I have to go there and asked in person!
No, I would not recommend this to a friendRated 1 out of 5 stars
not cost effective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.install was fine. problem is for the smartstart system it cost an additional $100 per yr or $300 3 yrs. now 4+ yrs later need a new module to upgrage to 5g network and have to pay for installation again. i would skip this system altogether not cost effective
No, I would not recommend this to a friend