Customer Ratings & Reviews

This camera failed miserably right out of the box. The lights would randomly turn off and on. Spent $190 to have an electrician install it. Spent several hours on the phone with Ring support and they made it even worse by rolling back the firmware which has caused the camera to totally freeze up. Ring said it cannot be repaired. Fortunately Best Buy was willing to replace it for me but I now have to pay another electrician to replace the camera. I have lost most of my vision or I would have done it myself. I have to replace it with the same camera or I would have a big hole in the front of my home above my garage. Ring was not willing to help with any of the expenses I have incurred because of their poor technical support.

You have to have a really good connection to get the best out of these cameras. If you have a bad router or slow internet then this won't work as fast as you would like it to work.

We purchased this for our backyard. we are pretty happy but it picks up bugs and other things that set it off. My husband is an engineer and understand these things and he is stumped.

this is a wonderful concept for a security camera when it works like its supposed to but everytime i get a motion notification i cant view it the thing will not open and forget talking to someone over the two way communications i have tried they can hear me but it will not pick them up and the router is on the same side as the camera ive even changed routers for a more powerful one and guess what no change i had considered getting the door bell camera too but with as many glitches this has i will pass on that

Better than some other options in the market but not worth the ongoing subscription cost when you can get an equal product for cheaper and without it through Eufy.

My ring worked just fine, at first but after three weeks the lights stay on all the time. Then it goes off and immediately come on and repeats itself. When I review the video it skips.

Good enough to use cam when it is motion activated. It would be great if it is continuous recording rather than motion activated. Image may need improvement though.

Does not stay connected to WiFi. If you put the light up high you might as well stop at Home Depot and buy an extension ladder because you will need it to press the reset button all the time. In fact don't put the ladder away because you need it hourly. Very poor product. I have a Ring Door bell and have no problems with it. Same distance away from the router. Floodlight cam is JUNK.

This was easy to install, and easy to connect to wifi, Ring, and Alexa. However, the lights keep turning on regardless how narrowly I define the watch area. I've turned on 'only turn on with humans' but if my cat wanders within a few feet from the defined range the lights come on. I will have to see if Ring customer service is any help, but at this point I am really disappointed and have turned off this device.

Thought quality was better, cant see car tags with it, when reviewing the video, what if my car gets hit, definitely catches people face if they get 5ft away from camara.

Works well but I needed the chime booster for it to reach my WiFi. I have many other electronics that pick up my WiFi from farther away. Disappointed in the lack of range for this unit.

Wored great for first year, then got issues with off color due to inferred... color does not show up color for some of the screen, it is purple.

I bought it to use for my car being vandalized. It worked great during day but never came on at night when vandal struck a 2nd time. I would never recommend for night use. Very disappointed.

It starts and stops recording whenever itfeels like it objects just appear gone or disappear whenever for no apparent reason is not a reliable camera

Can’t make the light work all the time when there is motion Have to have a signal amplified for almost everyone of there devices so add 59.00 to every purchase.

The security light is quick to turn on when it senses motion however images still very grainy, difficult to make out a face at night even in the light from the camera

Having trouble with the spotlight continuing to come on for no apparent reason. Changed the sensitivity but still comes on randomly.

after installation, it worked for 5 minutes, then it wouldn't connect to my wifi. I called the customer service, they couldn't solve the problem and deem it was defective. So I exchanged for another unit, still unable to connect properly.

This item is great but I think I had range limitation. The range only for for me when I go close to the camera. I need to call the company for help with adjustment

In theory Camera should work well, in real real life, Camera has numerous issues. Hard to install and only operates on 2.4 band. 2 months later still have operatig issues , bought 2 internet devices so far to fix issues, Best Buy very helpful in working with us to resolve issues. Will continue to buy Products from Best Buy store in Rancho CUCAMONGA. Very pleased with Managers willingness to help us.