Customer Ratings & Reviews

One can not disable audio recording with this Ring floodlight camera. I asked Ring customer service and they said it can't be disabled. Both Arlo and Nest allow you to disable audio recording. This is important because in many states, there is wiretapping law which prohibit you from recording audio without two party consent. As such, the use of the Ring floodlight camera in my state would be illegal based on its wiretapping law. So I had to return it to the store for a refund. From reading online, states that currently have such wiretapping laws include California, Connecticut, Florida, Hawaii, Ilinois, Maryland, Massachusetts, Montana, Nevada, New Hampshie, Pennslvania, and Washington. Hopefully Ring adds an audio disable feature in the future.

Have had trouble with the camera since the first week and after numerous attempts it troubleshooting the camera with RING they said to mail it to them and they would replace. Guess what? It was sent to them and has now been months and they do NOT respond and haven't sent the product back.

Ring requires only Windows 10 computers/phones to install new equipment and no longer supports customers who do not wish or are unable to purchase new phones/computers. They have left me hanging with 4 pieces of expensive Ring equipment and no way to view video. Not a smart move on corporate entities. I have tried working with 2 different technical folks and nothing has been resolved. Customer Service is not available on the phones at this time. At this point, I want my money back of all of my equipment.

The all-in cost of this camera is misleading. It costs another $200 per camera for professional installation. Better off getting the battery powered one with solar if you live in a place with good sunlight.

We had to return so I can’t comment on it’s working quality. When mounted on the back of the house it didn’t have a good radius. It only covered about a quarter of the yard.

Great product, with that being said i found a much better deal from ring itself, but after my best buy product was installed i called costumer service to get it priced matched and save them money not having to go to the store and return it, but was denied the price difference, so i took it back to the store after 17 days and was ONLY given a store credit for the amount, after being a best buy costumer for over 10 years and having spent over 8k on my account i found this very upsetting, and im very disappointed with their costumer service!

I had a Ring doorbell at my last house and was very happy with it, so recently purchased their security system. However given Ring's poor response after the hacking of their cameras, I returned this product, unopened. Ring is representing themselves as a security option for the DIY homeowner and yet apparently did not provide the homeowner the technical protocol needed to protect themselves when using a Ring device. And then when problems arose, Ring blamed the homeowner. I will look to find a better system/company for my security needs, one that provides a safe product and quality customer service.

Bought this unit months ago as a gift, but just installed today. Downloaded the ring app from the google store. Paired the unit...and was able to view live mode. Motion sensor appears to be recording fine. Notification does not appear to be working at all. Have gone through all the steps on the ring troubleshooting site. I then saw dozens of reviews in the google store of 1 star for the app, with the same/similar problems to what I was experiencing. I was considering buying a half dozen of these units, but will now pass on ring and look at other options.

My front camera continues to log in and out and constantly says someone’s out front when there is no one it’s a huge concern.

VERY expensive light, with major connective issues. Its signal strength is low, even with a extender it can not reach the modem to connect. Also it appears that if NOT connected the lights do NOT operate. Came on once during the 1st of 7 set-ups an not seen it shine sense. Waste of time and money. Totally non reliable.

I purchased this item thinking that will be easy to install. Hum, think again, and the issue there is an issue with the wifi. I am not able to return this thing because i left it to long in the box waiting for someone to come in to help me with the installation. It doesn’t not deserve a star at all.

This thing is designed to be mounted on a vertical surface, so if you need to install it under an eave you're out of luck. There are hacks on the web to mount it that way, but when I got to the point where it said to use your Dremel to cut big chunks of plastic from here or there, I decide nope. Gonna take it back. Looking at it, I thing an engineering intern at Ring could design a few modifications in a couple of hours and make it easily adaptable for vertical or horizontal mounting.

I was disappointed when my floodlight stopped functioning. I had a Ring Doorbell Pro and thought Ring makes quality products. For some reason my floodlight cam will not want to go into pair mode. I filled all troubleshoot procedures but no luck. I called for support and they determined it was a defective unit. I simple just returned to Best Buy. I lost reputation for Ring now. Be aware if you begin to start having issues with pairing the floodlight to your network.

I paid $249 for this, & now the have newer models floodlight pro & this one is sold out.

Only lasted 1.5 years Have to purchase a new one stopped working properly

Have settings on people only and have reduced the viewing area, but is still activated by the bushes.

This item stopped working about 6 weeks before the warranty expired. This was obvious from my Ring account showing “offline”. I was out of town for a couple weeks then had trouble finding the ring support number to all in. I made several attempts to trouble shoot problem myself. When I finally talked to a ring representative they told me I was two days out of warranty. Poor poor customer service.

Unit broke down in 3 weeks CANT get a replacement sooner. Now awaiting for the replacement from RING.

changed wifi provider/router. would not reconnect. Don't bother

They have replaced my device for a second time, and now, it not working again after 13 months.