Customer Ratings & Reviews

Hello JohnM,

Thank you for reaching out to us with your feature request. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We are happy to let you know that we now have a geofencing option. A geofence is a virtual perimeter or invisible boundary around a particular geographic location. When you configure a geofence in the Ring app, the Ring app can remind you to set your Mode to “Away” when you exit the geofence. When you come home and re-enter the geofence, your Ring app can automatically snooze alerts from your security cameras and doorbells. For steps on how to set up geofencing in your Ring App, please see our help center article: https://support.ring.com/hc/en-us/articles/360052805372-Geofence-in-the-Ring-App.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila, with Ring.

Hello JayG,

We are pleased to read that you are enjoying your new Ring Indoor Cam device and that the features included are meeting your expectations. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

Thank you,
Alexis with Ring

Hi Cowboyfan. I understand how important night vision can be. It's important to ensure that there are no other light sources in the area, as this allows the infrared lights to work their best. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello MAG91,
Thank you for taking the time to leave a review. We understand how important both the audio and video features are on your Ring Indoor Camera. This ensures that you are able to see and speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind in your home security. Rest assured, we are here to provide you with some solutions to resolve the audio and video concerns you expressed.
After reading your review, it seems that you are having trouble with the audio and video on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Indoor Camera concern.
Thank you, Jamila with Ring

Hi Diesel. We certainly respect your privacy here at Ring. You can disable the Audio Recording and Streaming in your Privacy Settings here: https://support.ring.com/hc/en-us/articles/360039994312-Disabling-the-Audio-Recording-on-your-Ring-Device. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi Killluminati. Being able to rely in your Indoor Cam is key in order to have some peace of mind. A 2.4GHz wifi network should provide sufficient speeds, as long as your Indoor Cam is receiving a stable signal. To learn more about wifi and how to improve your signal, check out this Help Center article: https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You. If you have any additional questions, try browsing the Ring Community at https://community.ring.com/ to find answers provided by other neighbors. Best wishes, Ashley from Ring.

Hi Nannychell, I definitely understand the importance of knowing what you're getting from your home security devices. The Ring Protect plan is an optional subscription that offers extra features for your Indoor Cam, including video recording. Without a Ring Protect plan, you can still receive notifications and activate Live View. For more information, check out this article from our Help Center https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. Best wishes, Ashley from Ring.

Hello ItsJC,

We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review, it seems that you are not fully satisfied with your Ring Indoor Camera. The Ring Indoor Camera uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the Ring Indoor Camera motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Ring Indoor Camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera device and its performance.
Thank you,
Jamila with Ring

Hi Exlelent. I'm glad you're enjoying the Indoor Camera so far, and I understand wanting to ensure the audio quality is up to par. If you're experiencing audio concerns with your Indoor Cam, try the troubleshooting steps here https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide. You can also check out the Ring Community at https://community.ring.com/ to ask other neighbors what solutions worked for them. All the best, Ashley from Ring.

Hello Ireturneditem,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello Pete,
We appreciate you for bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller, next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Indoor Camera may not be picking up the correct motion. The Indoor Camera uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Indoor Camera's motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Indoor Camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/360021842611-Utilizing-Motion-Zones-With-Your-Powered-Ring-Devices.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Indoor Camera and its performance.
Thank you,
Jamila with Ring

Hello Disappointed,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Momof6,

We are pleased to read that you are enjoying your new Ring Indoor Camera device and that the features included are meeting your expectations. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today, if you need any other information regarding your new device.

Thank you,
Alexis with Ring

Hello Pete,

At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind for security is very important to us. The Ring Indoor Cam is designed to remain connected to your home wifi without an issue. Our team is here to provide you a solution.

Should a wifi problem arise, you can use the Device Health feature in the Ring app to learn more.

* Open the Ring app, then select the menu in the upper left-hand corner.
* Select the Devices tab.
* Tap on your Ring Indoor Cam.

From the menu tiles below, please select Device Health. Here, you'll see your RSSI, which is an indication of your network signal strength. To learn more about RSSI, please visit the support article:

https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength

Also, within the Device Health section is your Network Name. Please ensure that the network your camera is connected is the correct network. If not, you'll need to switch it over. Use the Change Wifi Network feature to do so. The below article will teach you how:

https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network

For a better understanding on how to improve your situation, please view the guidance in this article:

https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, suggestions, and more: https://community.ring.com/.

My best,
Marlom at Ring

Hello Kiki,

Thank you for taking the time to leave a review. We understand how important  the audio feature is on your Ring Indoor Camera. This ensures that you are able to see and speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind about your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.

After reading your review, it seems that you are having trouble with the audio on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera concern.

Thank you, Jamila with Ring

Hello KcJoe

We understand the importance of having a seamless setup experience and how it can be concerning to see that the Ring Indoor Cam will not set up accordingly. Rest assured, that it is a top priority for us to get this working for you.

The Indoor Cam is designed to work in many environments to provide you with peace of mind and security.

If you're not able to successfully complete a setup, try rebooting your modem and/or router. Since your router and modem are usually the hardest working devices in your house, these devices like to be rebooted about once a month for optimal performance.

To reboot these devices, follow the instructions below:

Unplug your router or model from its power supply (don't just turn it off).

If your router and modem are separate, unplug both of them.

Wait at least 30 seconds, then plug them back in.

Wait for your internet to be restored.

Confirm that your internet has been restored by connecting another device to your wifi network and trying to access a website, then repeat the setup process.

When you’ve tried everything else, and setting up your Ring device still isn’t succeeding, try performing a hard reset. To perform a hard reset on any Ring product, hold down the setup button for just over 15 seconds and then release it.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring