Customer Ratings & Reviews

Hello Mike123,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi Chicago. I know how important it is to have clear audio quality on your Indoor Cam and I'm happy to offer some help. With audio and video quality concerns, the best place to start is to ensure that your Ring device has a strong and stable connection to your wifi network. You can learn more about how to check the strength of your Indoor Cam's wifi connection in our Help Center article here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength. Additionally, we have an audio and sound troubleshooting guide here: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide. I hope these resources are helpful. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, Ashley from Ring.

Hello Jackson, Thank you for taking the time to leave a review. We understand how important the audio features are on your Ring Indoor Camera. This ensures that you are able to see and speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind in your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed. After reading your review, it seems that you are having trouble with the audio and video on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide. Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Indoor Camera concern. Thank you, Jamila with Ring

Hello Boss,

Thank you for leaving a review on the Ring Indoor Camera. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hello pinkyh,

Thank you for taking a moment to leave your review on the Ring Indoor Camera, At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Pixelbiscuit,

It is important that the features available to you on your Indoor Cam meet your needs and expectations. We do appreciate that you have placed value in owning a Ring product for your home security.

The Ring Indoor Cam is designed to work in many environments to provide you with peace of mind and security. Please be sure to push the included power cord in firmly, until you hear a click. Next, if you're not able to successfully complete a setup, try rebooting your modem and/or router. Since your router and modem are usually the hardest working devices in your house, these devices like to be rebooted about once a month for optimal performance.

Your Indoor Cam has an LED light located on the front to show you the status of your unit. A blinking blue light can indicate several different statuses, including setup mode, or in most cases the device is doing a firmware update after setup is complete.

We would love to connect with you today to help ensure your devices are set up and you are able to take advantage of all the great features your Indoor Cameras have to offer.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Indoor Cam or any other Ring product.

Thank you,
Antonio from Ring

Hello RP2II,

It is important to us here at Ring, that the features available to you on your new Indoor Cam meet your needs and expectations. We really appreciate that you have placed value in owning one of our Indoor Cam for your home security.

The Ring Indoor Cam provides standard features (instant alerts, live view, and two way talk) without any required subscription. Our optional Ring Protect Plans offer additional video storage features, for those who want them, starting at $3/month (per Ring device).

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

All the best,
Antonio from Ring

Hello NewTv,

Thank you for leaving a review. We love reading how your Ring Indoor Camera has added an extra layer of security in your home and how it is working as intended. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello Rrek49,

Thank you for taking the time to share your Ring Indoor Camera experience with us. We are happy to read that the camera is providing you with peace of mind when monitoring your at home. Being alerted to unwelcome visitors in these areas is essential in a home security device. Thank you for supporting our mission of making neighbors safer!

We also appreciate your feedback regarding the need for a more detailed manual. Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Hshaj,
We appreciate you bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
Based on your review, it seems that you are not fully satisfied with your Ring Indoor Camera. The Ring Indoor Camera uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the Ring Indoor Camera motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Ring Indoor Camera will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/if any additional information is needed regarding your Ring Indoor Camera device and its performance.
Thank you,
Jamila with Ring

Hello Ella,
Thank you for taking the time to leave a review. We understand how important both the audio and video features are on your Ring Indoor Camera. This ensures that you are able to see and speak to the person who is at your door, in real time. The Ring Indoor Camera is intended to provide you with peace of mind in your home security. Rest assured, we are here to provide you with some solutions to resolve the audio and video concerns you expressed.
After reading your review, it seems that you are having trouble with the audio and video on your Ring Indoor Camera. If you are having audio trouble with your Ring Indoor Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Indoor Camera concern.
Thank you, Jamila with Ring

Hello Christian,

Thank you for taking a moment to leave your review on the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Parta191145,

We understand where you are coming from, as this isn't the experience we want our customers to have. The Ring Indoor Camera should be able to provide you with great service without affecting your internet connection. Rest assured, our team is here to offer our help, should you need it.

We recommend a minimum upload speed of 1Mbps, but 2Mbps is recommended for optimal performance.

Before you complete your return, we invite you to reach out on our Community Support. Here, you can find tips, tricks and other useful information to help resolve your concern.

Here is the link:
https://community.ring.com/

All the best,
Marlom at Ring

Hello bchenx,

Thank you for taking a moment to leave your review of the Ring Indoor Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not automatically reconnect to your home's wifi network after relocating it to a new location, but are still here to assist you, if needed.

It sounds like you may need to manually reconnect the device to your wifi network. This can be achieved by navigating to the Device Health section within the Ring app. Tap on the three lines at the top left of the Ring app Dashboard screen, then tap Devices and select the device that you want to reconnect to wifi. Tap on Device Health. Here is a helpful step-by-step guide to walk you through the entire process: https://support.ring.com/hc/en-us/articles/115000308463-Multiple-Ring-Products-Offline.

If you still have the Ring Indoor Camera device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Alexis with Ring

Hello Customer75,


We appreciate you for bringing your Ring Indoor camera experience to our attention. The Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. This device also features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review it seems that your Indoor Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.